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Knowledge Management Tools - Models and Questions

What questions to ask and what models to consider then thinking about knowledge management challenges? Discover three models and four questions to lead you.

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Knowledge Management Tools - Models and Questions

  1. 1. Knowledge Management Tools Three models and four questions AHT intermediation GmbH Churerstrasse 35 8808 Pfäffikon Switzerland Dr. Pavel Kraus Managing Consultant AHT ( President Swiss Knowledge Management Forum (
  2. 2. Positioning and selection of Knowledge Management Tools ■  What focus do you have in your KM project / initiative ? ■  Myself, my team, my department or my company ? ■  Use Houston Model to clarify this ■  What are your knowledge management activities aimed at ? ■  Solutions in the knowledge sphere ■  Solutions in the information sphere ■  Use 3 Sphere Model to clarify this ■  What conditions do you need ? ■  Which organizational functions will assist to reach the solutions ? ■  Liaise with the right functions to realize better productivity for the whole organization 2 / 7
  3. 3. Knowledge Management Tools – Which for whom? How can I make my own work more productive? Which tools help our team to achieve results faster ? How can we improve and get collaboration to an new level in our department ? How can we exploit the resources of our company better ? 3 / 7
  4. 4. 4 / 7 Knowledge has no value unless the people who need it actually receive it, accept it, and apply it. INDIVIDUAL resources expansion TEAM resources synchronization ORGANIZATIONAL resources exploitation Apply Common Work Standards Knowledge Architecture Training and Support Agilitate Collaboration Processes Continuously Improve Performance Tools - Techniques - Infrastructure FOCUS PROCESS CAPABILITY Houston – Model for Knowledge Management
  5. 5. Based on: Pavel Kraus and Gil Regev (2017) Beyond Activities Knowledge – Information Ratio 3 Spheres Model for Innovations- und Knowledge Management for Design Thinking and Agile Development Unconference Working Out Loud Knowledge Café Scrum Kanban Scrumban Fish Bowl Art of Hosting Where to Play Serious games Design Thinking Lean Start-up AI Content Creation Wikis + Portals Information + Data repositories Community of Practice Expert Forum Transcripts + Visualizations Modeling + Simulations Presencing Open Space BarCamp Conversation Nudging Vapor Liquid Solid Knowledge Sphere (Social, f2f) Information Sphere (Digital) Action Sphere Time spanLongMediumShort 5 / 7
  6. 6. Kakadu Human resources Process management Project management Leadership Organization development Information management Communications Knowledge Management Innovation management Systematic Knowledge Management Strengthens Functions and Organizations Where do we find Knowledge Management tasks and challenges? Knowledge Management: Realized synergies make organizations more effective, efficient and innovative Systematically strengthen formerly separated KM tasks to exploit and realize synergies 6 / 7
  7. 7. Questions AHT intermediation GmbH Churerstrasse 35 8808 Pfäffikon Switzerland 7 / 7