9. Informational
Menyebarkan Informasi
Menjadi Juru Bicara
10. PUTUSAN
Penyelesaian Konflik
Menentukan Prioritas
Juru runding/Negosiator
11. Kunci Sukses Perubahan - Ulrich
•Leading change,
•Changing system and structure.,
•Creating a share need.,
•Monitoring process,
•Shaping a vision,,
•Making change last.
•Mobilizing commitment
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