Documented, enterprise design standards supporting homogenous customer experiences across different systems and touch points are often considered a holy grail of UX design. In many ways they are. bBut they can also lead to unintended consequences for both the design team and subsequent designs. We draw on experiences from a large federal agency to describe the impact, some positive and some less so, that mature but evolving design standards can have on designers, design and the development processes.
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Abstract
Documented, enterprise design standards supporting homogenous
customer experiences across different systems and touch points are
often considered a holy grail of UX design. In many ways they are.
But they can also lead to unintended consequences for both the
design team and subsequent designs. We draw on experiences from
a large federal agency to describe the impact, some positive and
some less so, that mature but evolving design standards can have on
designers, design and the development processes.
Attendees will be exposed–for the first time–to the agency’s
extensive and extensively tested design patterns, and will benefit
from a frank discussion of the new challenges that evolving
enterprise standards introduce.