1. Photograph KUBER HAGEDHAL
Contact: +91 9886606603/ E-Mail: kuber_hagedhal@yahoo.co.in/ LinkedIn Profile: Kuber.hagedhal
Aiming for leadership assignments in R 2 R (Record to Report) Accounting / Business Controls with a
reputed organisation preferably in BPO & IT (Software) Industry
SENIOR MANAGEMENT PROFESSIONAL - FINANCE & ACCOUNTS
~Offering expertise in Back Office Operations Management, Business Controls & Compliance, SOX & SSAE 16 Client Specific, client
Controls, SLA & TAT Management for reputed clients across Europe & USA regions; professionally grown in a multi-cultural & highly
competitive business environment ~
CORE COMPETENCIES
Operations Management -
Finance & Accounts
Accounts Reconciliation &
Financial Reporting
Business Control & Compliance
(SOX and SSAE 16 Audits)
Quality Assurance/Risk
Management
ISO & SAPS Records Organization
& Management
Process Optimization &
Transition
Accounts Payable Management
Budgeting/ Variance Analysis
Global Service Delivery
Client Relationship Management
Liaison & Coordination
MIS/ Reporting
Team Management/Trainings
PROFILE SUMMARY
· MFM & MBA-specialization offering nearly 13 years of rich experience in the areas of Financial
Accounting & Reporting and Operations Management while working with reputed organisations
majorly in the IT and BPO industry
· Presently associated with IBM India Pvt. Ltd. as Sr. Delivery Manager – Operations; effectively
managing the General Ledger Process for one of the largest FMCG client of Europe & NA region
· Demonstrated excellence in spearheading Finance & Accounts functions including Financial
Accounting, & Financial Reporting, & Business Controls
· Proven track record in developing new processes & transforming existing ones at business unit
level while addressing staffing, technology, operations and training requirements.
· Successfully delivered R2R - F&A services to clients including general accounting &
reconciliations, risk & compliance solutions, analysis & onshore delivery as per quality guidelines;
· Proficiency in evaluating internal control systems / fixing the control gap/suggesting clients on
control posture risk & fraud areas. procedures, preparing reports with a view to highlight the
shortcomings and implementing necessary recommendations; proven abilities in managing
month end closing process within time & accuracy norms
· Facilitated Audit functions with Cap Gemini on SOX Assessment including OEA & DEA Testing’s for
Management Assurance & with PwC on client specific SSAE 16 for Financial Controls, Corporate
Audits, Statutory Audits, Internal Audits and Control Revision while working with IBM.
· Handled multiple team on Access Management in various steams including workflow access
management & SAP user maintenance management-GRC Access control systems, Mitigation
controls, Segregation of duties risks for business process,
· Accurate and precise in all work related assignments with ability to contribute to corporate
financial goals; merit of winning numerous awards & recognisitions during the career
· A Customer-Centric Leader adept in managing teams for running successful process operations
and experience of developing procedures & service standards for business excellence
CORE COMPETENCIES
· Mapping business requirements & coordinating in the smooth functioning of financial processes in line with the pre-set guidelines;
migrating/transitioning processes to achieve efficiency in operations
· Overseeing Commercial Operations including Balance Sheet Reconciliation, Month Closing Activities, Month & Quarter End
Financial Reporting (Balances Sheet, Intercompany & Cash Reporting), Reports Consolidation & Management Reporting-Operating
Cash Flow & Working Capital Movements
· Performing analytical review of Financial Operations of the process; interpreting financial data for determining past performance
and ensuring that the financial information is presented clearly, consistently and on time
· Monitoring the overall functioning of processes, evaluating improvement areas & taking adequate measures for driving process
improvement strategies, ensuring maximum operational efficiency
· Managing service operations for rendering and achieving quality services; ensuring a high-quality customer experience, while
adhering to the SLAs and TAT; ascertaining optimum utilization of available resource to ensure excellence in service delivery
· Generating need based financial performance, MIS & other reports, preparing RFP for new proposals for purpose of submission to
top management to assist in strategic decision making.
· Validating accounts & conducting Balance Sheet Variance Analysis to determine difference between projected & actual results,
evaluating the reasons for these differences and updating the management.

2. · Conducting process reviews, accounting data reconciliations & audits for ensuring strict adherence to statutory compliances/
defined guidelines; facilitating SOX activity and auditing the processes / documents in coordination with Concurrent Auditors.
· Creating and sustaining a dynamic environment that fosters development opportunities and motivates high performance amongst
team members; facilitating need-based training programs to enhance their operational efficiency.
WORK EXPERIENCE
Since Dec’06: IBM India Pvt. Ltd., (Global Process Services) Bangalore as Sr. Delivery Manager - Operations
A leading IT Services Co., Consulting and BPO, having operations worldwide
Growth Path: Joined as Assistant Manager Operations – Finance & Accounts and rose to the position of Sr. Delivery Manager -
Operations
Key Result Areas
· Responsible for managing the General Ledger Process for one of the largest FMCG client of Europe & NA region with a team of 30
members; involved in closely monitoring month-closing activities including:
o Accrual booking, Provision creation & release, cross charges, Balance Sheet Reconciliation, & consolidation of Financial
Reporting for regions like UK, Ireland, Port sunlight, Italy, Benelux, etc.
· Supervising the complete Financial Reporting activities entailing Intercompany, Working Capital Reporting, Incurred Cost Reporting,
Movement Analysis of all Balance Sheets & ensuring all Movement types are made; handling Commentaries for Balance Sheet Open
Items which are reported
· Spearheading & forming the Intercompany COE across 21 countries in Europe & North America Regions from Bangalore (IC COE in
Bangalore is hub for both Europe & North America Regions)
· Closely monitoring the Fixed Assets Month Close Process including Depreciation Run and Project Management Reviews like Open
Projects, Status of Work In Progress, etc.
· Involved in analysing & utilising the data to develop & implement process improvement plans & strategies including continuous
improvement programs
· Taking part in analysis & review of process quality deliverables in terms of Process Errors, TAT Problems, Customer Dissatisfaction
and Inter- Process Dependability & Yield Benefits in terms of Cost Reduction
· Accountable for resolving queries and delivering reports to the client within the given TAT; ensuring rich customer experience in
each and every interaction & transaction
· Overseeing process documentation, MIS generation & submission, presentation preparation and compilation of key information to
monitor the daily performance of the team
· Adhering to Sarbanes Oxley Act compliance – Process documentation (DTP’s & Process maps) / key controls validation / controls
testing / process reviews / audit and responsible to drive SOX controls compliance with Risk assessment and mitigation for Unilever
F&A service delivery in India across processes (AP / GL / FA / VMD / T&E).
· Conducting periodic internal audits for high risk areas & high cash flow operations.
· Driving Access Controls & SOD (Segregation of duties & responsibilities) for all internal processes / depts.
· Handling all audits (both Internal & External, IBM global corporate reviews) diligently and addressing all process related queries with
internal process leads / audit staff / other IBM stakeholders.
· Developing process based controls for standardization and rendering support to corporate governance function.
· Creating controls / compliance awareness across teams through meetings / trainings.
· Accountable for quarterly Management Self Assessments (MSA) reporting to Global PE (GEO) & Client and developing Internal and
external report with accuracy & timelines, Rate card, Head count, Seat Utilization (SU),
· Participating in monthly review with management on the financial & business performance.
· Conducting for e2e process level location BCP / DRP testing and responsible for Contract management - MSA / DOU / ICA / RRP /
Continuous Improvement.
Notable Accomplishments
· Steered initiatives for the expansion of sub-process by transferring jobs from IBM Krakow, client location to IBM Bangalore which
involved FTE valuation, identification of the right sub process, etc.
· Proactively supported R2R Team on Business Controls (both SOX & SSAE 16 controls) for Europe & North America
· Merit of independently handling Europe and APAC Region client presentations; created presentations on IC COE & Reporting during
client visit across US & Europe Region
· Effectively provided support to:
o EFCR Project (Early Financial Close Reporting) which aimed to squeeze the month closing activities in shorter duration in order
to complete the Global Financial Reporting on time
o PMO in FTE calculation, building Cost Case, Document of Understanding (DOU), Manager Self Assessment (MSA), MSB
(Manager Self Book)-Quarterly Assessments
· Successfully transitioned 8 countries Intercompany Reconciliation from client local countries & IBM Krakow
· Entrusted with additional responsibilities on account of exemplary performance; served as:

3. o In-charge of Finnegan Project involving coordinating for UK, UK Labs & URDV countries, interfacing with client & GEO for
effective go live process and testing GL Accounts, Cost Centres, Reporting Updates, etc.
o In-charge of TVC (Time Volume Capture) for entire Europe GL Process; closely coordinated with Global TVC Team for
establishing standards, trained team on usage of TVC, faced the challenge of implementing Harmonized Taxonomy across
process (took nearly 4 month to implement) and calibrated the given standards
· Facilitated the Stretch Assignment with Tower Lead for General Ledger Reconciliation Process
· Worked in close collaboration with client in implementing the IC Reconciliation Tool by providing full support in testing Vendor &
Customer Master Data, organizing calls with Team & Client for finalising solution & design
· Demonstrated excellence in handling the Stretch Assignment in IBM GPS Business Controls Department;
o Functioned as In-charge of KCO (Key Control over Operations) Testing with IBM Global Process across different Delivery
Centres like Bangalore, Krakow & Tulsa
o Performed SOD Testing on Tasks & Roles to ensure that there are no conflicts involved in the process
o Independently handled & supported Audit functions with Capgemini on SOX Assessment including OEA & DEA Testing’s for
Management Assurance & with PwC on client specific SSAE 16 for Financial Controls, Corporate Audits, Statutory Audits,
Internal Audits and Control Revision
o Managed BCP (Business Continuity Plan), Control Revision, SAPS, ERO & DPL Checks, Record Retention, Document of
Understanding (DOU) and Building up of CCN
· Played a key role in Recruiting for GL Process including hiring of SPA, SME & Team Lead Profiles
· Executed a Yellow Belt Project on Staffing Optimization which has been finalized
Awards & Laurels
· Holds the distinction of being recognised with:
o IBM GPS - Awarded GEM for 1st Quarter - 2008
o Ovation Award in 2009 & 2011
o Nil Attrition Award for 2010 & 2011
o Appreciation from Delivery Leader in Q3
o Best Manager - Retention Award for Q4 in 2010
o Grace Award in 2012
o Appreciation E-Mail for Implementation of Client Controls in Europe, NA, India, Sri Lanka & AAR Regions
Dec’04 to Nov’ 06: Outsource Partner International, Bangalore as India Team Lead-Annual Reporting
A leading Business Process Outsourcing firm specialized in providing Finance & Accounting services for various companies in US & Europe
Key Result Areas
· Spearheaded Annual Reporting Sub-Process with a team of 22 members comprising of Assistant Manager, Team Leaders & Senior
Associates; ensured perfection in client servicing, data accuracy & timely completion of Annual Reporting & CPF & Bond Analysis
· Maintained adherence to Corporate Accounting standards and addressed escalated issues from employees & clients regarding the
Annual Reports prepared; responsible for overseeing a gamut of tasks like:
o Monitoring all transactions within processes as per the quality standard required by the customer
o Handling process documentation, MIS generation & submission, presentation preparation and compilation of key information
to monitor the daily performance of the team
o Preparing Monthly Reconciliation of Fund Deposits & Withdrawals with Reporting Tool Crystal & Oro Solutions
o Clearing old open items of Deposits & Withdrawal Accounts with various Permutations, Combination Method and other
Technical Methods
· Defined a strong reporting system by timely preparation of Weekly & Monthly Reports, Calibration Reports, QCA Status Reports
& Process Updates to enable effective monitoring & communication across functions
· Developed & implemented various quality assurance tools in order to strengthen the quality evaluation of processes and to achieve
consistent and accurate results
· Involved in preparation & review of Annual Financial Reports as per United States Registry Corporate requirement
Notable Accomplishments
· Merit of receiving Best & Quick Performer Award in the entire Annual Reporting Process for successful completion of filing for
major states like Texas, Washington and Alabama
· Deftly conducted Process Training on Annual Reporting for new joinees of team comprising of 23 FTEs in 2 phases
· Successfully prepared the Annual Reports - 738 & 936 reports during the year 2004 & 2005
INITIAL EXPERIENCE
Aug’00 to Nov’04: eVector India Private Ltd., Bangalore as Executive Finance
Efficiently handled the payroll functions of India & Singapore and the Global Finance & Accounts Management for eVector Companies

4. ARTICLESHIP
Jul’96 to Jun’99: Patel Mohan & Ramesh & Co., Chartered Accountants, Bangalore as Article Clerk
(Finance, Central Corporate Cell)
ACADEMIC DETAILS
Master of Business Administration (specialization) from NMIM Studies,
Master of Finance Management from Annamalai University,
Graduation from GHN College of Commerce
Trainings: Brand building, Team Management, Leadership Development skills.
IT SKILLS: Well versed with MS-Office & Internet Applications
PERSONAL DETAILS
Date of Birth: 18th June 1977
Address: #27, Siddh Vinayaka Layout, Sahakar Nagar, Bangalore – 560 097
Languages Known: English, Hindi, Kannnada, Telugu and Tamil
Location Preference: Bangalore / Chennai