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Connect with
colleagues using
active listening
Laura Morgan @elsie_em
“What’s your
experience
with Agile?”
“What makes
a good
Product
Manager?”
Image © Martin Eriksson, mindtheproduct.com
This is
Matt.
Matt is
sad.
“Hi, I’m Laura
and I’m an
expert.”
“We value individuals and
interactions over
processes and tools.”
I was talking over
people.
I wasn’t listening.
How do people work best?
How do these people work best?
I absolved
myself of
responsibility.
Laura morgan dareconf 15 slides
“The brain that contains the problem
probably also contains the solution.”
- Nancy KIine, Time To Think
Don’t rush to offer solutions
Let people figure it out
Be OK with uncertainty
…I’m here to learn.
Matt is happy.
I don’t get to
decide whose
hand needs
holding.
Notice the judgements you make
Decide whether they’re valuable
If not, set them aside
Laura morgan dareconf 15 slides
Find out how people like to work
Make space in your diary
Give people what they say they
need, not what you think they need
Listen more
Don’t rush to offer solutions
Ditch your preconceptions
Make time and be present
Thank you!
l.morgan@comicrelief.com @elsie_em

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Laura morgan dareconf 15 slides