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Laura morgan dareconf 15 slides

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Laura morgan dareconf 15 slides

  1. 1. Connect with colleagues using active listening Laura Morgan @elsie_em
  2. 2. “What’s your experience with Agile?”
  3. 3. “What makes a good Product Manager?” Image © Martin Eriksson, mindtheproduct.com
  4. 4. This is Matt. Matt is sad.
  5. 5. “Hi, I’m Laura and I’m an expert.”
  6. 6. “We value individuals and interactions over processes and tools.”
  7. 7. I was talking over people. I wasn’t listening.
  8. 8. How do people work best?
  9. 9. How do these people work best?
  10. 10. I absolved myself of responsibility.
  11. 11. “The brain that contains the problem probably also contains the solution.” - Nancy KIine, Time To Think
  12. 12. Don’t rush to offer solutions Let people figure it out Be OK with uncertainty
  13. 13. …I’m here to learn.
  14. 14. Matt is happy.
  15. 15. I don’t get to decide whose hand needs holding.
  16. 16. Notice the judgements you make Decide whether they’re valuable If not, set them aside
  17. 17. Find out how people like to work Make space in your diary Give people what they say they need, not what you think they need
  18. 18. Listen more Don’t rush to offer solutions Ditch your preconceptions Make time and be present
  19. 19. Thank you! l.morgan@comicrelief.com @elsie_em

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