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No, your library’s tech staff doesn’t hate you; or try to confuse you on purpose. They even speak the same language as you do! Yet, often, conflict arises between tech and other library staff. Everyone gets frustrated, and issues don’t get solved as quickly as everyone would like. Discover what you can do to make communication easier and make problem resolutions happen faster. Hear stories and some words of wisdom from actual IT staff who are on the front lines of library technology. Learn how to approach troubleshooting like your tech does, and even some basic things you can do on your own.