2. What is Global Team?
A global team is when the Project Manager
(PM) or leader is managing his/her team in
minimum of two or more countries.
When the distance among the team members
in which, travel is required for physical
contact.
The use of direct phone calls, conference calls, and
video conferencing become essential cost-saving
tools.
Project Management -Best Practices:
Achieving Global Excellence, 2nd Edition.
Harold R. Kerzner
John Wiley & Sons
Nov 4, 2010
3. Global Project Management
The single-region world we used to know has
became more global.
Technology builds bridges by preventing
unnecessary travel and saves time.
Allows customers and companies to work together in
more efficient and profitable manner.
Conference Calls, multiple people to join call in remote
locations.
Video Conferencing, avoids unnecessary travel and cuts
cost.
Instant Messages (IM), avoids distraction of face-to-face
Q&A.
Short Message Service (SMS), is a text messaging
service component for cellular phone.
4. Managing Global Teams
PM’s Must Track.
Performance-how is project coming along.
Communication-prevents
miscommunication and tracks progress.
Accuracy-correctness of quality.
Productivity-production and return on
investment (ROI).
Deadlines-targets, short-term goals/long-
term goals.
Attendance-employee presences at work.
5. Have Respect for Everyone
No matter, what you do always have respect
for each cultures
Holidays, each country has different Government
holidays.
Activities, your team members should participate.
Do not let, work boundaries filter into home and/or
life boundaries.
Showing that you have respect for your team
Recognizing, that there is a life outside work.
Employees who feel you care, will work
that extra mile when needed.
6. Time Zones
When managing global team you will be making
conference call at all hours of the day.
India as late as 11 p.m.
Egypt as earlier as 4 a.m.
Prepare for conference call.
Have all necessary documents at reach, to issue any
concerns immediately.
Always be well-rested to think clearly and critically.
Be Prepared to answer difficult to challenging questions.
Escalate those questions or concerns to the appropriate party.
Scheduled for two meetings at the same time
Leverage the calls to your team members.
Stress the importance to your team about jotting notes on
“ACTION ITEMS” and “QUESTIONS UNANSWERED”.
7. Different Language Barriers
International
companies usually
establish a common
language for the
exchange of
information.
English
Spanish
Mandarin
most non-English
speakers.
Understanding non-
verbal communication
Vocabulary
Ability to make
analogies
Tell stories
Understand jokes
8. Create Team Synergy
No matter where your teams are located.
Conduct virtual live meetings.
Have a few strategic gatherings for all the
members on each team to meet.
Build the bridge on trust.
Investing upfront in your team will also go a long
way toward success. Especially, when the tasks
or timelines become critical.
9. Leadership by Exception
Some Successful PM’s use Tracking Tools
By creating the right metrics, gathers the right
information.
Keeps everyone apprised of the status of the
program.
There is no reason to have an exorbitant
amount of status meetings. Stop doing it!
Project Management -Best Practices:
Achieving Global Excellence
Harold R. Kerzner
John Wiley & Sons
2nd Edition. Nov 4, 2010
10. Set Goals & Celebrate
Achievement
Regardless, of where your Global Team is located
have:
Vision, of what needs to be accomplished.
Goals, are articulated.
Follow-up, the goals are being met.
When there are challenges:
Reach out, to the team virtually, to gather
brainstorming ideas.
Suggestions, always offer solutions and comments
to improve processes and streamline procedures.
11. Questions Arises
If something goes wrong? The PM or
Superior, must be made aware, ASAP. NO
EXCEPTIONS!
Provide your PM or Superior with choices of solutions to solve the
problem or challenge.
Provide brisk evaluation of the Pro’s and Con’s to each solution.
Attain approval prior to informing the Customer or Sr. Management,
and Executive Management of the situation.
Do not go over your superiors head, without making them aware of
the situation.
Who would you recommend to escalate the task or questions.
When trying to attain answer quickly.
Send SMS, send IM, send email, and contact individuals directly by
phone.
For example, sitting in meeting you silently send
12. Benefits of Global Project
Management
Companies that used to operate in only one
country in the 90’s and earlier.
In the 21st century companies operate globally.
The benefits for operating globally.
Helps to increase the consumer bases.
Increases sales.
Decreases operational costs.
Manufacturing for product
Labor
Employee Benefits
Healthcare, Dental, and Vision
401k, Pension, and Purchase of Company Stocks
Personal-Time-Off (PTO), Sick Leave, and Vacation Leave
13. CONT. Benefits of Global Project
Management
Satisfied customers, whether you are the
customer of your own project.
Completing project on-time, by staying on
budget.
Recruiting subject matter experts for specific
areas.
14. Benefits for Managing Global
Teams
Accesses New Skill Levels
New perspective on situations.
Local knowledge of distant users.
Provides 24-hour coverage using normal shift
workers
More gets done, as other countries sleep.
Overseas few specific projects for the organization.
Lower Operational Costs
Lower taxes
Employee wages
Lower benefits costs
15. Project Management Historical
In the1940’s
Line Managers (LM) functioned as PM’s used the
concept “over-the fence” to manage projects.
Each LM
Would perform the work necessitated by his/her
team.
When completed
The LM would throw the ball (project) over the fence
for the next team to complete their section.
Once, the ball was thrown over the fence
The LM would wash their hands of any responsibility
from that project.Project Management -Best Practices:
Achieving Global Excellence, 2nd Edition.
Harold R. Kerzner
John Wiley & Sons
Nov 4, 2010
16. How did the Project Fail?
If a Project Failed?
The blame was immediately placed on whichever
LM that had the ball, at the that time.
What are the Problems with this Scenario?
The LM’s are at fault for other LM’s mistakes and
errors.
The wrong LM’s are answering the questions, from
the customers.
There is no Quality Assurance (QA) in affect.
QA would have verified the work was completed in
accurately fashion to the customers expectations.Project Management -Best Practices:
Achieving Global Excellence, 2nd Edition.
Harold R. Kerzner
John Wiley & Sons
Nov 4, 2010
17. Problems with Line Managers
Responsibility Customer had no Signal Point
of Contacts to Ask Questions.
Customers wanted first-hand explanation from the
specific LM, who had the ball.
Once, that ball was thrown that LM is no longer
associated to that project or would answer any
questions.
Bad Management and Customer
Service!Project Management -Best Practices:
Achieving Global Excellence, 2nd Edition.
Harold R. Kerzner
John Wiley & Sons
Nov 4, 2010
18. Challenges with Managing Global
Team
Global Team Communication is Hard
Involves multiple languages.
Can be expensive.
Time Differences are Inconvenient
Being located in India and calling the United States
In India time is 11 p.m. and the United States its 1p.m.
In Dubai its 1 a.m. and the United States its 1p.m.
Australia 4 a.m. and the United States its 8 a.m.
Work Styles
Cultural variations may lead to difficulties.
Prevent misunderstandings by following-up with
emails.
19. Jobs in Global Project
Management
Global Project
Manager
Global Logistics
Analyst
Global Marketing
Global Supply Chain
Global Sales and
Marketing
Global Operations
Excellence
Global Training and
Development
Global Hosting-
Storage Job
Global Tax
Accounting
Global IT Service
Manager
Global Risk
Management
Global Sales
21. REFERENCES
Kerzner, H. (2010). Project management - best
practices: Achieving global excellence . (2nd
ed.). United States of America: John Wiley &
Sons.
Kendrick, T. (2010). The project management
tool kit: 100 tips and techniques for getting the
job done right. (2nd ed.). United States:
Amoncon.
22. REFERENCES
PMI. (2013). Global project management .
Retrieved from http://www.pmi.org/Knowledge-
Center/Knowledge-Shelf/Global-Project-
Management.aspxhttp://www.pmi.org/Knowledge
-Center/Knowledge-Shelf/Global-Project-
Management.aspx
Sabitino, J. (2012). Successful project
management . (5th ed.). United States of
America: South-Western-Cengage Learning.
Notas del editor
Example fromCoreLogic and India.
DiscussCoreLogic
Discuss CoreLogic
Native English speakers would need to limit their vocabulary to clear sentences and essential words, and careful confirm the understanding of their ideas by foreign colleagues. The use of online meetings. And visual communication are example s of practice dis discussed.