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Doteveryone's Trustworthy Tech Partner program launch at Civic Hall

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My presentation from the program launch at Civic Hall in NYC in November 2017

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Doteveryone's Trustworthy Tech Partner program launch at Civic Hall

  1. 1. Fighting for a fairer internetFighting for a fairer internet doteveryone.org.uk @doteveryoneuk @LaurieJ
  2. 2. Fighting for a fairer internetFighting for a fairer internet doteveryone.org.uk @doteveryoneuk @LaurieJ
  3. 3. Fighting for a fairer internetFighting for a fairer internet doteveryone.org.uk @doteveryoneuk
  4. 4. Responsible technology Exploring ways to get more responsible and ethical technology in the world, to create a positive future where digital technologies are useful, trusted and trustworthy.
  5. 5. Responsible technology Exploring ways to get more responsible and ethical technology in the world, to create a positive future where digital technologies are useful, trusted and trustworthy.
  6. 6. Write down one thing you love about technology today on a post-it and one thing that worries you about technology today on a post-it and share with your neighbor
  7. 7. Trustworthy Tech program
  8. 8. Trustworthy Tech program
  9. 9. Trustworthy Tech program
  10. 10. – Onora O’Neill “Those who want others’ trust have to do two things. First, they have to be trustworthy, which requires competence, honesty and reliability. Second, they have to provide intelligible evidence that they are trustworthy, enabling others to judge intelligently where they should place or refuse their trust..”
  11. 11. • a voluntary scheme • a mark or indicator of some sort • backed by an open evidence base • values-based criteria • business and technical aspects Trustworthy tech mark concept
  12. 12. • a voluntary scheme • a mark or indicator of some sort • backed by an open evidence base • values-based criteria • business and technical aspects Trustworthy tech mark concept
  13. 13. what is responsible technology?
  14. 14. Business models, ownership and control The business model, and the ownership and control of the organisation, and the product or service, are responsible and appropriate Employment and working conditions Inclusive employment, fair pay and conditions, including at suppliers Reward for contributions Fair reward to all those contributing information or other effort Societal impact The impact of the tech on public/societal value is positive or neutral Unintended consequences There has been consideration of systems effects, side effects, potential harms and unintended consequences Maintenance, service and support Consideration of maintenance, service and support over the long term Understandability People can easily find out and understand how the product/service works Standards and best practice Relevant tech standards and best practices, and systems design are used and evident Usability If a broad range of users are expected, or if some users may be compelled to use the product or service, it should be accessible and have appropriate support Context and Environment The context of the system, product or service has been considered and addressed appropriately; including sustainability considerations
  15. 15. Business models, ownership and control The business model, and the ownership and control of the organisation, and the product or service, are responsible and appropriate Employment and working conditions Inclusive employment, fair pay and conditions, including at suppliers Reward for contributions Fair reward to all those contributing information or other effort Societal impact The impact of the tech on public/societal value is positive or neutral Unintended consequences There has been consideration of systems effects, side effects, potential harms and unintended consequences Maintenance, service and support Consideration of maintenance, service and support over the long term Understandability People can easily find out and understand how the product/service works Standards and best practice Relevant tech standards and best practices, and systems design are used and evident Usability If a broad range of users are expected, or if some users may be compelled to use the product or service, it should be accessible and have appropriate support Context and Environment The context of the system, product or service has been considered and addressed appropriately; including sustainability considerations
  16. 16. Business models, ownership and control The business model, and the ownership and control of the organisation, and the product or service, are responsible and appropriate Employment and working conditions Inclusive employment, fair pay and conditions, including at suppliers Reward for contributions Fair reward to all those contributing information or other effort Societal impact The impact of the tech on public/societal value is positive or neutral Unintended consequences There has been consideration of systems effects, side effects, potential harms and unintended consequences Maintenance, service and support Consideration of maintenance, service and support over the long term Understandability People can easily find out and understand how the product/service works Standards and best practice Relevant tech standards and best practices, and systems design are used and evident Usability If a broad range of users are expected, or if some users may be compelled to use the product or service, it should be accessible and have appropriate support Context and Environment The context of the system, product or service has been considered and addressed appropriately; including sustainability considerations
  17. 17. discuss: how important is being responsible and ethical in your organisation? do your customers / potential customers value this sort of thing? what are the obstacles to being responsible and ethical?
  18. 18. discuss: how important is being responsible and ethical in your organisation? do your customers / potential customers value this sort of thing? what are the obstacles to being responsible and ethical? Feedback - one idea per postit, about each of: a quote or example that demonstrates how important this is to your organisation a quote or example showing how customers value (or don’t value!) responsible and ethical practices an obstacle you’ve encountered to being ethical/responsible
  19. 19. trustworthy tech partners program
  20. 20. • launch event (today!) • meetings to discuss in detail if needed; sign ups • program launch 20th November • main program November - January • 10 exercises • reflections on processes and practices • capturing evidence in a repository • Slack community • office hours • Documentation review (January - February) • Wrap up meeting with each organisation (February)
  21. 21. • The level of ethical and trustworthy performance • The evidence to support this performance, and how useful it is to demonstrate reliability and honesty and competence to someone outside the organisation • The effort taken to produce the evidence, and the experience of gathering this (as a prototype of taking part in a future trustmark process, and what that might be like). what we’ll review the evidence for
  22. 22. What we hope to learn • Do the 10 aspects of responsible technology align with your thinking about ethics and trustworthiness? • Or with your experiences of what your customers expect? • Is producing documentation of this sort useful for demonstrating trustworthiness to current or potential consumers? • Does this process help you learn about your performance? • Does this process help you spot ways to act more responsibly? • Does it take a reasonable & proportionate effort to document things? What support is needed? • Are there obstacles to working responsibly that we’re unaware of? • How does this idea for a trustmark process compare to other marks, standards, certifications and pledges which are used in the technology sector, in ethical business, and related areas?
  23. 23. • structured way to review your ethical and responsible performance and get independent external feedback • show your customers/investors/stakeholders that being trustworthy is important to you • profile-raising via Doteveryone network • help kickstart the movement to more trustworthy tech • free advice and support from Doteveryone team why take part
  24. 24. there will still be more to learn and do :)
  25. 25. thank you • Slack sign up: bit.ly/TTSlack • laura.james@doteveryone.org.uk • @LaurieJ

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