Amazon Alexa Echo, and Google Nest have changed our lives as consumers. As the Internet of Things (IoT) forays into the Enterprise with connected sensing devices, they disrupt traditional business models. As connected devices start communicating with Enterprise applications, the end user experience can be severely impacted. Application performance management solutions now need to cover smart connected devices seamlessly with traditional Web applications and End User Experiences. This talk highlights some of the unique challenges that monitoring millions of IoT devices will bring. It also emphasizes features of a good IoT-ready performance monitoring solution.

1. IoT in the enterprise:
Why your Monitoring Strategy should Include
Connected Devices
Balwinder Kaur
Principal Software Engineer, Emerging Technologies

2. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 2
Notice
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3. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 3
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4. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 4
Mark your calendars
Day 2 General Session
Wed 11.15.16
4-5:30 p.m.
Live IoT Demo
#AppSphere16 #IoT

5. IoT in
Enterprise
Deep Dive
into
What's New
AppDynamics
Vision
Let's Chat
APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 5

6. IoT - Internet of Things

7. IoT is in our lives
APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 7

8. Enablers for IoT
APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 8
LOW COST
SENSORS
UBIQUITIOUS
CONNECTIVITY
INCREASED
COMPUTE
POWER
BIG DATA
ANALYTICS
Getting to Scale
2006 2016

9. The Changing Enterprise

10. Connected Devices in Retail
APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 10
Smart Shelves
Warehouse Management Systems
RETAIL
Higher
Productivity
Reduced Costs
Insight
Customer
Behavior

11. Connected Cars
APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 11
Connected Cars
OBD II Port Dongle
AUTOMOTIVE
and
INSURANCE
250 Million Cars will be connected by 2020 - Gartner
Remote
Access
New Opportunities

12. Connected Devices in Cities
APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 12
Energy Management in
Smart Buidings
Smart Parking Meters
SMART BUILDINGS &
INFRASTRUCTURE
Enhanced Customer
Experience
Energy
Conservation

13. Value of IoT
APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 13
Enhanced
Customer
Experience
Higher Productivity New Opportunities
Brand

14. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 14
“IoT devices directly, or indirectly,
impact the bottom line of a business."

15. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 15
IoT is a disruptive innovation
88% of Fortune 500 companies of 1955
no longer exist
Source: https://www.aei.org/publication/fortune-500-firms-in-1955-vs-2014-89-are-gone-and-were-all-better-off-because-of-that-dynamic-creative-destruction/

16. Disruptions
APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 16

17. Disruptions
APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 17
Prey or Predator?
1970s Now

18. Succeeding in a Cyber Physical World
APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 18
Harness the
Business
Opportunity
Build the
Technology
Skills
Proactively
Manage
Risks

19. Manage Performance Risks
APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 19
Security
Privacy
Performance
Others
1. Managing
Performance of IoT
Devices
2. Connected Devices
and Business Services
Impact each other

20. IoT in
Enterprise
Deep Dive
into
What's New
AppDynamics
Vision
Let's Chat
APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 20

21. What’s new in this Connected World
APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 21
Business
ServicesInternet
Mobile
Sensing
Devices
Edge Computing
Device
Embedded Apps

22. Let’s Focus on what’s New
1. Devices
2. Embedded
Apps
3. Connections
APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 22

23. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 23
Know your devices

24. What is this IoT “Thing” ?
Traditional Embedded Device
+
Connectivity
+
Cloud Services
APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 24
On the Side: Convergence of OT and IT organizations
Operations
Technology
Org
Information
Technology
Org

25. Fragmented Landscape
Requires Bucket Strategy
APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 25

26. Edge computing devices
APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 26

27. Sensing Devices with Routing
APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 27
Smart Shelf
ThermostatIP Camera

28. Sensing Devices without Routing
APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 28
Contact sensor Soil sensor Parking sensor

29. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 29
Know your apps

30. Web Apps vs Embedded Apps
APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 30
HTTP
Application Layer
Protocol
JSON
Message Payload
TLS
Security
TCP/UDP
Transport Layer
IPv4/IPv6
IP Layer
Wi-Fi
Connectivity
MQTT /AMQP
Application Layer
Protocol
ProtoBuf
Message Payload
DTLS
Security
UDP
Transport Layer
IPv6
IP Layer
802.15.4
Connectivity
IoT Application Frameworks

31. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 31
Know your connection
To the cloud

32. Beyond http
• Http/JSON is the defacto
standard for web
• Not the same for IoT
• MQTT, AMQP, CoAP
• Expect a hybrid and
fragmented architecture
• Expect unifying bridges
APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 32
Example – Eclipse Ponte

33. IoT in
Enterprise
Deep Dive
into
What's New
AppDynamics
Vision
Let's Chat
APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 33

34. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 34
AppDynamics’ Vision of an
end to end solution

35. Traditional user engagement
APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 35
Applications

36. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 36
Copyright © 2015 AppDynamics. All rights reserved. 36
Applications
Emerging user engagement

37. Vision for IoT
APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 37
Copyright © 2015 AppDynamics. All rights reserved. 37
Applications
This is not a G.A product currently. No specific release schedule is committed

38. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 38
Where can problems happen?

39. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 39
Teresa
Director, IT Services
Inventory Management Company
• Manage web applications on the
cloud for customers to fulfil their
orders from mobile and web.
• Recently launched an RFID based
automated inventory management
system
• It is now possible to track and
manage inventory in real time.
• The backend applications see an
unexpected load that is bringing
down her systems

40. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 40
Head, Operations
White Goods Company
Recently Launched a connected washer dryer system
Getting complaints of unresponsive control panels.
Ivan

41. Where can problems happen?
Devices
Unavailable
Devices
Unhealthy
Poor
Application
Transaction
Health
Business
Service
Problems
APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 41

42. Deep Dive - Problems Originating from Devices
APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 42
UIPower Connectivity
StorageCPU RAM
Version
mismatch
Mobility

43. Deep Dive - Problems Originating from Aggregation of Devices
APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 43
Scale of
Devices
Volume of
Data
Velocity of
Data
Variety of
Data
Highly Distributed Hybrid Environments
1.0 second User Response Time Expectations 0.1 seconds*
* WirelessWeek Article

44. Enterprise Grade Performance Monitoring Solution
Instrument
all kinds
Apps
Aggregate
Data at
Scale
Correlate
Single
Pane View
of the
Enterprise
APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 44

45. Enterprise Grade Performance Monitoring Solution (contd)
Deep
instrumentation
Diagnose
Problems
Quickly
Provide Alert
Mechanisms
Measure the
Business
Impact
APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 45

46. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 46
Teresa
Recap
The business services see an
unexpected load bringing down the
systems
Resolution
• Java APM on backend
• EUM for web and browser
• Teresa got RFID reader app
instrumented with the IoT agent*
• BT Correlation showed that a lot
of the load was coming from the
RFID reader.
• It was updating the GPS co-
ordinates every minute whether the
value changed or not!
*This is not a G.A product.
No specific release schedule is committed

47. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 47
Ivan
Recap
Connected Washer Dryer had
unresponsive panels
Resolution
• Java APM on the backend
• Ivan got the washer panel
instrumented IoT agent*
• Backend Calls HTTP Errors.
• The IT department had
upgraded one of the endpoints
w/o informing device team!
• Ivan worked with the Device
Management system and got
an OTA patch deployed
*This is not a G.A product.
No specific release schedule is committed

48. IoT in
Enterprise
Deep Dive
into
What's New
AppDynamics
Vision
Let's Chat
APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 48

49. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 49
BYOMS
Building your own Monitoring Strategy?
We can help !

50. APPDYNAMICS CONFIDENTIAL AND PROPRIETARY 50
Join our Early Access
Program
http://tinyurl.com/iot-appd
Meet us @ AppD Labs
Lounge
Not to miss!
General Session
Wed 4-5:30 p.m.
balwinder.kaur@appdynamics
.com
@bkaurca
Q&A

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