The first big ROI (Return on Investment) for an employee engagement solution is, you get to hold onto employees for longer. You might have tried an in-house solution to the big new area of Employee Communication and Employee Engagement, or you might be taking your very first tentative steps in an new such initiative in your company. Whatever stage you might be at, one of the first questions you will ask yourself — or your colleagues will as you — is what's the ROI (Return on Investment) on the resources we will expend on the project? It's a perfectly valid question, of course, because making the employees feel good, on its own, is not sufficient a reason to make the investment. We explain how each aspect of your business is affected in a positive way, and how it ties to the company's bottom line. Employee retention improvements Customer service cost reduction Customer retention / revenue increase Product quality increase Recruitment costs reduction Increased competitiveness Reduced opportunity costs Improved predictability More attractive organization to work for Higher rates of employee referrals Lower work accident costs