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Innovation at ING
Lean Startup Summit Europe
Benoît Legrand
Amsterdam | 21 March 2018
2
Banking is just like oxygen…
Innovation is at the very core of the Think Forward strategy
3
3C’s Innovation Strategy to deliver value (not gadgets) for all
4
Customers Culture Connection
5
6
7
8
Innovation activities that drive change
Exploration
Transformation
Acceleration
Partnerships
Scale-up portfolio
Strategic
acquisitions when
it makes sense,
to speed up
strategy
implementation
Since 2014, we have implemented multiple programs & projects
9
In a nutshell, innovation does not come by accident…
10
• Corporate immune systems are by nature extremely resistant to change - they are
proportionate with their size and history
• To bring innovation to action, a combination of many elements is essential:
LeadershipVision
Step by step
action
Humility
Smart
failure
11
The main challenge of the digital revolution
is not digital… it is human and cultural

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Benoît Legrand - How to Make Innovation Really Work For You - ING's Global Transformation Strategy

  • 1. Innovation at ING Lean Startup Summit Europe Benoît Legrand Amsterdam | 21 March 2018
  • 2. 2 Banking is just like oxygen…
  • 3. Innovation is at the very core of the Think Forward strategy 3
  • 4. 3C’s Innovation Strategy to deliver value (not gadgets) for all 4 Customers Culture Connection
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  • 8. 8 Innovation activities that drive change Exploration Transformation Acceleration Partnerships Scale-up portfolio Strategic acquisitions when it makes sense, to speed up strategy implementation
  • 9. Since 2014, we have implemented multiple programs & projects 9
  • 10. In a nutshell, innovation does not come by accident… 10 • Corporate immune systems are by nature extremely resistant to change - they are proportionate with their size and history • To bring innovation to action, a combination of many elements is essential: LeadershipVision Step by step action Humility Smart failure
  • 11. 11 The main challenge of the digital revolution is not digital… it is human and cultural