1. Class 18

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9. Some good responses to complaints I’ll see to that right away ma’am (sir). I’ll correct the situation immediately, sir. I’m so sorry sir; that should never have happened. I’ll take care of that right away sir. I’ll see to it immediately. I’ll see what I can do about it and get back to you.

11. Here are some words you might hear today: brandy - 白蘭地 酒 gin - 杜松子酒 vodka - 伏特加酒 rum - 蘭姆酒 martini - 馬丁尼 draft / draught beer - 生啤酒 tonic water - 開胃水 mineral water - 礦泉水 charge it - 索價 method - 方法 non-alcoholic - 非酒精 sherry - 雪利酒 cocktails - 雞尾酒 dry - 不甜的 , 無果味的

15. Unique New York unique New York You know you need unique New York. Does the rapid rabid rabbit wrap it? I am the most pleasant pheasant plucker who ever plucked a pheasant.