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Seminario mcmm ana veloso

  1. 1. !!!!!!"#$%&()!*)"+,-*./)!"+0%-"1(-! $#"-,2&-)! (343567869:35;7!<3!43=69>74!<3! *7:?59@A>B7!"3<9A<A!%3@5787C9@A:35;3! DA=A!@9<A<B7!$E597=F!43=69>7!<3!!"#$%&! 5A!-4AG38!H38747!!aiv@ua.pt | 19.novembro.2011
  2. 2. !!!!!!"*""!I!$3:95J=97!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!A96K?AID;!L!MNI5763:G=7IOPMM! Q963!&3A4754!RST!U=7<?@;4!=3!VA=<!;7!+43! W&?G95!X!*S945388Y!OPPNF!DDI!ZY!MP[!
  3. 3. !!!!!!"*""!I!$3:95J=97!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!A96K?AID;!L!MNI5763:G=7IOPMM! Q963!&3A4754!RST!U=7<?@;4!=3!VA=<!;7!+43! ! MI!(36387D:35;!7@?434!75!;S3!:A@S953!7=!4T4;3:I! OI!%A=C3;!A?<935@34!3]DA5<!A5<!A<AD;I! ^I!(349C595C!?4AG83!D=7<?@;4!94!<9_@?8;I! `I!%3A:!4D3@9A894;4!<75a;!A8bAT4!b7=c!95!95;3C=A;3<!bAT4I! dI!(349C5!A5<!9:D83:35;Ae75!<75a;!A8bAT4!:A;@SI! W&?G95!X!*S945388Y!OPPNF!DDI!ZY!MP[!
  4. 4. !!!!!!"*""!I!$3:95J=97!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!A96K?AID;!L!MNI5763:G=7IOPMM! U&)f#%)!$#(+*#!WU%(*g**-h*)"gMMMiMMgOPPj[! !+e89kA>B7!<A!@7:?59@A>B7!3!<A!957=:A>B7!:3<9A<A!;3@5787C9@A:35;3! 3:!3@787C9A4!b3G!D387!@9<A<B7!4E597=!! "l(+0)!*)"+,-*./)! ESTUDO DE CAMPO DO SERVIÇO DE CORREIO ELETRÓNICO
  5. 5. !!!!!!"*""!I!$3:95J=97!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!A96K?AID;!L!MNI5763:G=7IOPMM! m  )Gn3@e674!W$#(+*#[! ! o  A6A89A=!7!9:DA@;7!<74!339;74!5B7!@7C59e674!h!6A=9J6394! 3:7@975A94!WA?;7h@75@39;7Y!p?A89<A<3!<3!69<A!3!q59:7[! :3<9A5;3!7!?47!<A4!%-*!35;=3!@9<A<B74!43597=34!3:! @75;3];7!<3!@7:?59<A<3!47@9A8!75h8953r!! o  @754;=?9=!?:A!@7:?59<A<3!47@9A8!75h8953!@7:!A! DA=e@9DA>B7!<7!@9<A<B7!4E597=r! o  @75;=9G?9=!3!D=7:763=!?:A!:38S7=!p?A89<A<3!<3!69<A!<7! 4E597=!57!@75;3];7!<A!=3A89<A<3!5A@975A8!D7=;?C?34AI! m  d!954e;?9>s34!-U$$!<7!@75@38S7!<3!639=7!A@39;A=A:! @7569;3!
  6. 6. !!!!!!"*""!I!$3:95J=97!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!A96K?AID;!L!MNI5763:G=7IOPMM! Fig.1 – Esquema conceptual do projecto SEDUCE
  7. 7. !!!!!!"*""!I!$3:95J=97!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!A96K?AID;!L!MNI5763:G=7IOPMM! *A=A@;3=9kA>B7!<7!U=7G83:A! *7:?59@A=!@7:!:A94! U=7:763=!A!?e89kA>B7!<3! =3p?t5@9A!@7:!A:u89A!3! 43=69>74!3!!A!A?;757:9A!<3!?47! A:9C74! ?4t5@9A!<3!43=69>74!<3! @7:?59@A>B7!:3<9A<A! A<3p?A<74!A7!@9<A<B7!4E597=! (9:95?9>B7!<7!9478A:35;7!! *75;=9G?9=!Dg!A!95@8?4B7!<9C9;A8! Protótipo de baixa resolução da interface do serviço de comunicação mediada por computador (correio electrónico) desenvolvido com um grupo focal de seniores
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  9. 9. !!!!!!"*""!I!$3:95J=97!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!A96K?AID;!L!MNI5763:G=7IOPMM! *75;3];?A89kA>B7!<7!34;?<7! ! Mx!Q$#! m  O!954e;?9>s34!DA=e@9DA5;34!W639=7!o!U7=;?CA8[F! o  *35;=7!UA=7p?9A8!<3!$I!y3=5A=<7!W*U$y[! o  UA;=75A;7!,744A!$35S7=A!<3!QJe:A!!<3!H98A=!WU,$QH[! m  OP!$#$$z#$!h!"A=>7!3!"A97!<3!OPMP!{{!jP!"-,+%)$! m  Z!43597=34!D7=!954e;?9>B7!Wi^hNj!A574[!{{!A:74;=A!|!MO! m  ^!@=9;E=974!<3!4383@>B7F! o  -<A<3!4?D3=97=!A!Zd!A574r! o  #4;A<7!@7C59e67!@7549<3=A<7!57=:A8r! o  "7e6A>B7!DA=A!?4A=!7!@7:D?;A<7=I! WQ3==39=AY!OPPj[!
  10. 10. !!!!!!"*""!I!$3:95J=97!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!A96K?AID;!L!MNI5763:G=7IOPMM! -54;=?:35;74!<3!=3@78SA!<3!<A<74! m  )G43=6A>B7!DA=e@9DA5;3! m  (9J=97!<3!@A:D7! m  &3C94;7!A?<97694?A8! m  }?34e75J=974! o  -59@9A8!W*A=A@;3=9kA>B7!<A!A:74;=A!3!A6A89A>B7!<A!89;3=A@9A!3! <A!89;3=A@9A!<9C9;A8[!3!w5A8!WA6A89A>B7!<A!:?<A5>A[! o  "959!"35;A8!$;A;3!#]A:!W""$#[! o  -5635;J=97!*8u59@7!<7!?;7h*75@39;7! o  #4@A8A!<A!}?A89<A<3!<3!H9<A!o!RV)})0!h!y=3! WQ3==39=AY!OPPj[!
  11. 11. !!!!!!"*""!I!$3:95J=97!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!A96K?AID;!L!MNI5763:G=7IOPMM! M O d ^ ` Fig.2 – Esquema original, “iniciar sessão” Fig. 3 – Resultado “iniciar sessão”, CPSB Fig. 4 – Resultado “iniciar sessão”, PNSFV WQ3==39=AY!OPPj[!
  12. 12. !!!!!!"*""!I!$3:95J=97!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!A96K?AID;!L!MNI5763:G=7IOPMM! Fig. 5 – Original, “caixa de correio” Fig. 6 – Resultado “caixa de correio”, CPSB Fig. 7 – Resultado “caixa de correio”, PNSFV WQ3==39=AY!OPPj[!
  13. 13. !!!!!!"*""!I!$3:95J=97!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!A96K?AID;!L!MNI5763:G=7IOPMM! *75;3];?A89kA>B7!<7!34;?<7! Ox!Q$#! m  O!954e;?9>s34!DA=e@9DA5;34!W639=7!o!U7=;?CA8[F! o  U,$QH!43=69>7!<3!!(#$%&) {!Z!43597=34!U,$QH!Wi^hNj!A574[!) o  *U$y!43=69>7!!#$%&)*$(&!*)%+$,-) {!^!43597=34!*U$y!Wi^hNj!A574[!) m  OP!$#$$z#$!h!"A=>7!3!"A97!<3!OPMM!{{!jP!"-,+%)$! o  *&(!$)&%-,~!3!U-*%-H#! m  ^!@=9;E=974!<3!4383@>B7F! o  -<A<3!4?D3=97=!A!Zd!A574r! o  #4;A<7!@7C59e67!@7549<3=A<7!57=:A8r! o  "7e6A>B7!DA=A!?4A=!7!@7:D?;A<7=I! W$9:s34Y!OPMPr!Q7543@AY!OPMP[!
  14. 14. !!!!!!"*""!I!$3:95J=97!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!A96K?AID;!L!MNI5763:G=7IOPMM! ;<=>?@)A@;>B8ACDE@F! WEBMAIL PARA COMPUTADOR
  15. 15. !!!!!!"*""!I!$3:95J=97!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!A96K?AID;!L!MNI5763:G=7IOPMM! Primeira versão Segunda versão Terceira versão Ecrã Inicial W$9:s34Y!OPMP[!
  16. 16. !!!!!!"*""!I!$3:95J=97!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!A96K?AID;!L!MNI5763:G=7IOPMM! Primeira versão Segunda versão Terceira versão Ecrã “mensagens novas” W$9:s34Y!OPMP[!
  17. 17. !!!!!!"*""!I!$3:95J=97!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!A96K?AID;!L!MNI5763:G=7IOPMM! Primeira versão Segunda versão Ecrã “selecção de Terceira versão contactos” W$9:s34Y!OPMP[!
  18. 18. !!!!!!"*""!I!$3:95J=97!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!A96K?AID;!L!MNI5763:G=7IOPMM! Primeira versão Segunda versão Terceira versão Ecrã “ver mensagem” W$9:s34Y!OPMP[!
  19. 19. !!!!!!"*""!I!$3:95J=97!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!A96K?AID;!L!MNI5763:G=7IOPMM! Etapas para Acrescentar endereço W$9:s34Y!OPMP[!
  20. 20. !!!!!!"*""!I!$3:95J=97!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!A96K?AID;!L!MNI5763:G=7IOPMM! ;<=>?@)A@;>B8ACDE@F! EMAIL PARA TABLET (IPAD2)
  21. 21. !!!!!!"*""!I!$3:95J=97!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!A96K?AID;!L!MNI5763:G=7IOPMM! Interface “inbox” -5;3=A@3!“ler mensagens” -5;3=A@3!“escrever nova mensagem” -5;3=A@3!“ver mensagens arquivadas” WQ7543@AY!OPMM[!
  22. 22. !!!!!!"*""!I!$3:95J=97!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!A96K?AID;!L!MNI5763:G=7IOPMM! &33]s34!! m  (34;A@A=!4?@3447!<3!AG7=<AC354!:3;7<78vC9@A4!<3! 95@8?4B7!DA=e@9DAe6A!<7!?e89kA<7=!:34:7!@7:!U!<3! GA9]A!89;3=A@9A! o  ~=?D74!7@A94!@7:!3567869:35;7!D=3@7@3! o  "ADA4!@75@3D;?A94!!! m  HA5;An747!7!?47!<3!<94D749e674!:?8eh;J@;394!DA=A! 43597=34!W{!:7G989<A<3[! m  (343567869:35;7!<3!AD89@A>s34!A<3p?A<A4!A7!@9<A<B7! 4t597=!! m  *=?kA:35;7!<74!=3p?949;74!?5@975A94!3!<A4!895SA4! 7=935;A<7=34!<3!<349C5!<3!95;3=A>B7!9:D83:35;A=!?:! 43=69>7!<3!3:A98!A<3p?A<7!A7!@9<A<B7!4t597=I!!
  23. 23. !!!!!!"*""!I!$3:95J=97!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!A96K?AID;!L!MNI5763:G=7IOPMM! U3=4D3@e6A4!?;?=A4! m  #4;35<3=!34;A!AG7=<AC3:!A!7?;=74!:v<?874!*"*!<7! D=7n3;7!$#(+*#! m  #4;35<3=!DA=A!7?;=74!DÄG89@74!A867! o  +5963=49<A<3!4E597=! o  $3597=34!5B7!954e;?@975A89kA<74! m  6A89A=!7!9:DA@;7!<74!57674!U!5A!A<34B7!Å!@7:?59<A<3! m  ,?;=9=!A!@7:?59<A<3!3!D=7:763=!A?;757:9A! m  IIII!
  24. 24. !!!!!!"*""!I!$3:95J=97!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!A96K?AID;!L!MNI5763:G=7IOPMM! ALGUMAS INFLUÊNCIAS TEÓRICAS
  25. 25. !!!!!!"*""!I!$3:95J=97!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!A96K?AID;!L!MNI5763:G=7IOPMM! SÉNIOR
  26. 26. !!!!!!"*""!I!$3:95J=97!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!A96K?AID;!L!MNI5763:G=7IOPMM! #5638S3@9:35;7!<A!D7D?8A>B7! Pirâmide etária da população, 1 de Janeiro de 2008 e 2030 Pirâmide etária da população, 1 de Janeiro de 2008 e 2060 (INE, 2009)
  27. 27. !!!!!!"*""!I!$3:95J=97!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!A96K?AID;!L!MNI5763:G=7IOPMM! m  y353Ç@974!DA=A!74!9<7474! o  @3447!A!957=:A>s34Y!43=69>74!3!D3447A4!! o  ?:35;7!<7!D797!$7@9A8!W3ICI!R=9CS;Y!OPPP[! o  "38S7=9A!Q?5>s34!*7C59e6A4!W3ICI!y75<!3;!A8IY!OPPM[! o  "38S7=9A!<3!495;7:A4!<3D=3449674!W3ICI!RST;3!X!"A=87bY! Mjjj[! o  ?:35;7!<3!}?A89<A<3!<3!H9<A!W3ICI!03?5C!X!033Y!OPPd[! (Pires, 2008)
  28. 28. !!!!!!"*""!I!$3:95J=97!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!A96K?AID;!L!MNI5763:G=7IOPMM! m  $3597=34!3!A!?e89kA>B7!<A4!%-*!! o  ./!%0#!3!1!2345"$/!%0#) o  U7D?8A>B7!=3@3De6A!6!7080!A5493<A<3! o  yA9]A!89;3=A@9A!3g7?!GA9]A!89;3=A@9A!957=:Je@A!! o  (9:95?9>B7!A@?9<A<3!<74!7=CB74!<74!435e<74! W34D3@9A8:35;3!694B7!3!A?<9>B7[! o  (3@8u597!<A!:3:v=9A!<3!;=AGA8S7!3!<A!6387@9<A<3!<7! D=7@344A:35;7!@7C59e67! m  IIIIIII! (Pires, 2008)
  29. 29. !!!!!!"*""!I!$3:95J=97!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!A96K?AID;!L!MNI5763:G=7IOPMM! USABILIDADE E ENVOLVIMENTO DO UTILIZADOR
  30. 30. !!!!!!"*""!I!$3:95J=97!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!A96K?AID;!L!MNI5763:G=7IOPMM! $T4;3:!A@@3D;AG989;T!W,938435Y!Mjj^F!DACI!Od![!
  31. 31. !!!!!!"*""!I!$3:95J=97!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!A96K?AID;!L!MNI5763:G=7IOPMM! m  ÉÉII! m  &3<94S!WMjjj[! m  "ATS3b!WMjjj[!! m  B%(&"(-)GHIIJK)LMMJN) m  $+,!WMjjj[!! m  8O@)GHIIIK)LMHMN) m  PPP)
  32. 32. !!!!!!"*""!I!$3:95J=97!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!A96K?AID;!L!MNI5763:G=7IOPMM! ) ) Q5#0)R)=(S-%:,-),1)>"#$%&%0T) Q5T)>"#$%&%0T)%")8.9,*0#-0) U,V)0,)8.9*,6()>"#$%&%0T) Q5(-)0,)Q,*W),-)>"#$%&%0T) Q5(*()0,)X("0) ) W,938435Y!OPP^[!SÑDFggbbbI?439;I@7:gA83=;G7]gOPP^PNOdIS;:8!!
  33. 33. !!!!!!"*""!I!$3:95J=97!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!A96K?AID;!L!MNI5763:G=7IOPMM! Q5#0)R)=(S-%:,-),1)>"#$%&%0T) ! Ö>"#$%&%0T!94!A!p?A89;T!AÑ=9G?;3!;SA;!A4434434!S7b!3A4T!?43=!95;3=A@34!A=3!;7!?43I!%S3! b7=<!Ü?4AG989;TÜ!A847!=33=4!;7!:3;S7<4!7=!9:D=7695C!3A43h7h?43!<?=95C!;S3! <349C5!D=7@344I!+4AG989;T!94!<3w53<!GT!w63!p?A89;T!@7:D7535;4F!! ! ?(#*-#$%&%0TF!V7b!3A4T!94!9;!7=!?43=4!;7!A@@7:D894S!GA49@!;A4c4!;S3!w=4;!e:3!;S3T! 35@7?5;3=!;S3!<349C5á!! YZ2%(-2TF!)5@3!?43=4!SA63!83A=53<!;S3!<349C5Y!S7b!p?9@c8T!@A5!;S3T!D3=7=:!;A4c4á!! ;(.,*#$%&%0TF!RS35!?43=4!=3;?=5!;7!;S3!<349C5!Aà3=!A!D3=97<!7!57;!?495C!9;Y!S7b! 3A498T!@A5!;S3T!=334;AG894S!D=7w@935@Tá!! Y**,*"F!V7b!:A5T!3==7=4!<7!?43=4!:Ac3Y!S7b!4363=3!A=3!;S343!3==7=4Y!A5<!S7b!3A498T! @A5!;S3T!=3@763=!=7:!;S3!3==7=4á!! O#:"1#2:,-F!V7b!D83A4A5;!94!9;!;7!?43!;S3!<349C5áÖ! W,938435Y!OPP^[!SÑDFggbbbI?439;I@7:gA83=;G7]gOPP^PNOdIS;:8!!
  34. 34. !!!!!!"*""!I!$3:95J=97!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!A96K?AID;!L!MNI5763:G=7IOPMM! Q5T)>"#$%&%0T)%")8.9,*0#-0) "0#T[&(#6())!S7:3DAC3gb3G49;3r!!@7::3=@3!o!4S7DD95C!r!95;=A53;!{!3:D87T33! D=7<?@e69;Tr!ÉI! U,V)0,)8.9*,6()>"#$%&%0T) 0("0)!"(*")))=3D=3435;Ae63!?43=4!o!=3D=3435;Ae63!;A4c4!o!7G43=63!?43=4r! d!?43=4!{{!Ndâ!D=7G83:4! Q5(-)0,)Q,*W),-)>"#$%&%0T) 0("0)G,&)("%+-K)2,.9(:0,*"K)S(&)"0!T)])2,-0(^0!#&)%-/!%*TN)))83A=5!7=:!9;!! {{!;34;!9;3=Ae638T!53b!9<3A4!WDAD3=!D=7;7;TD34Y!87b!w<389;T!D=7;7;TD34!7=!=AD9<! D=7;7;TD34[!{{!WS9CS!w<389;T!D=7;7;TD34[!{{!?4AG989;T!C?9<389534!{{!;34;!w5A8!<349C5r! Q5(*()0,)X("0) 0("0)!"(*")))?4AG989;T!8AG!{{!753!?43=!D3=!b33c!! W,938435Y!OPP^[!SÑDFggbbbI?439;I@7:gA83=;G7]gOPP^PNOdIS;:8!!
  35. 35. !!!!!!"*""!I!$3:95J=97!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!A96K?AID;!L!MNI5763:G=7IOPMM! -5;3=5Ae75A8!$;A5<A=<4!7=!y?495344Y!~763=5:35;!A5<!$7@93;T! 8-0(*-#:,-#&)@*+#-%_#:,-)1,*)O0#-#*%_#:,-) 8O@) ! -$)!jO`M!o!DA=;4!!MoMi!WMM[!WUA=;4!^hjäMjN^r!UA=;4!MPhMiäMjjZ[! )Y*+,-,.%2")*(/!%*(.(-0")1,*),Z2()V,*W)V%05)6%"!#&)%"9&#T) 0(*.%-#&")G`=X"N) -$)!jO`MY!9#*0()HH)a)b!%#-2(),-)>"#$%&%0T)O9(2%S2#:,-")#-) ;(#"!*(") ! -$)!jO`M!o!DA=;4!!OPojOP!WOMP[! 99)Y*+,-,.%2"),1)5!.#-]"T"0(.)%-0(*#2:,-)! -$)!jO`MY!9#*0()LHM)])U!.#-]2(-0*()("%+-)1,*)%-0(*#2:6() "T"0(.")GLMHMN))8O@)HJcMd)! ! -$)!! SÑDFggbbbI947I7=Cg947g43A=@SIS;:áp;|jO`MX43A=@S$?G:9;|$3A=@SX47=;|=38X;TD3|49:D83XD?G894S3<|75!
  36. 36. !!!!!!"*""!I!$3:95J=97!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!A96K?AID;!L!MNI5763:G=7IOPMM! -$)!jO`MY!DA=;!MMF!@SA=A@;3=9kAe75! ! "#$%&()*+)13!)!:*!4*)*5)3%23)$);75,82*)2$4)(!)80!,)(<) 0;!2%=!,)80!70)*5)$23%!6!)0;!2%=!,)/5$&0)%*3)!>!2?6!4!00@) !A2%!42<)$4,)0$?0B$2?54)%4)$)0;!2%=!,)254*!:*)5B)80!C) ) ,-,./0,1,$$D)13!)$2287$2<)$4,)25#;&!*!4!00)%*3)3%23)80!70)$23%!6!) 0;!2%=!,)/5$&0E) ,2.,1.*D)13!)7!05872!0)!:;!4,!,)%4)7!&$?54)*5)*3!)$2287$2<)$4,) 25#;&!*!4!00)%*3)3%23)80!70)$23%!6!)/5$&0E) $%/$3%./41D)13!)25#B57*)$4,)$22!;*$(%&%*<)5B)80!E) ) (e(2:6(-(""C7A84!!!!!!!!!!!!!!!(Z2%(-2T=347?=@34!!!!!!!!!!!!!!!!!!!!!"#:"1#2:,-?43=!
  37. 37. !!!!!!"*""!I!$3:95J=97!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!A96K?AID;!L!MNI5763:G=7IOPMM! standard ISO 9241, part 11 ISO 9241, part 11, section 3: figure 1 - Usability framework
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  40. 40. !!!!!!"*""!I!$3:95J=97!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!A96K?AID;!L!MNI5763:G=7IOPMM! S3?=u4e@A4!,938435!WMP[! ! MI!6949G989<A<3!<7!34;A<7!<7!494;3:A! OI!@7:DAeG989<A<3!@7:!7!@75;3];7! ^I!@75;=787!<7!?e89kA<7=! `I!@75494;t5@9A!C3=A8! dI!D=3635>B7!<3!3==74! ZI!6949G989<A<3!@754;A5;3!<74!383:35;74!9:D7=;A5;34! iI!3]9G989<A<3!3!3w@9t5@9A!57!?47! NI!34;Ee@A!3!:959:A894:7! jI!D=3635>B7Y!<9AC574e@7!3!=3@?D3=A>B7!<3!3==74! MPI!An?<A!3!<7@?:35;A>B7! SÑDFggbbbI?439;I@7:gDAD3=4gS3?=94e@gS3?=94e@é894;IS;:8!!
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  42. 42. !!!!!!"*""!I!$3:95J=97!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!A96K?AID;!L!MNI5763:G=7IOPMM! +43=!*35;3=3<!(349C5!! ! h  Y#*&T)1,2!"),-)!"(*")#-)0#"W"f) h  $;?<T!?43=4!@SA=A@;3=94e@4!ä!@7C59e63Y!G3SA697=A8Y! A5;S=7D7:7=DS9@!A5<!Aè;?<95A8r! h  )G43=695C!?43=4!<795C!;S39=!57=:A8!;A4c4r! h  $;?<T95C!;S3!5A;?=3!7!;S743!;A4c4r! h  Y.9%*%2#&).(#"!*(.(-0f) h  Y#*&T!ä!?43=4!=3A@e754!A5<!D3=7=:A5@34!b9;S!D=95;3<!4@35A=974!A=3! 7G43=63<Y!=3@7=<3<!A5<!A5A8Tk3<r! h  ?#0(*!ä!?43=4!=3A@e754!A5<!D3=7=:A5@34!b9;S!49:?8Ae754!A5<! D=7;7;TD34!A=3!7G43=63<Y!=3@7=<3<!A5<!A5A8Tk3<r! h  80(*#:6()("%+-)) h  (349C5Y!;34;Y!:3A4?=3!A5<!=3<349C5r !! ! (Preece, 2002, pp. 285; Gould and Lewis, 1985)
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  44. 44. !!!!!!"*""!I!$3:95J=97!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!A96K?AID;!L!MNI5763:G=7IOPMM! UA=e@9DA;7=T!(349C5!! ! ä!9;3=Ae63!=343A=@S!:3;S7<787CT! ! "0#+(H)g)%-%:#&)(^9&,*#:,-),1)V,*W) !<349C53=4!A:989A=9k34!b9;S!?43=4!b7=c!W;A4c4!A5<!3569=75:35;[) "0#+()L)g)9*,2("") !<349C53=4!A5<!?43=4!3:D87T!;3@S59p?34!;7!?5<3=4;A5<!A5<!D=97=9ek3! b7=c!7=CA59kAe75!A5<!35694975!;S3!?;?=3!b7=cD8A@3!! "0#+()J)g)9*,0,0T9%-+)) !<349C53=4!A5<!?43=4!9;3=Ae638T!4SAD3!A!;3@S5787C9@A8!A=eA@;!;7!w;!95;7! b7=cD8A@3!356949753<!95!4;AC3!O ! ! !! (Preece, 2002; Muller, 2003)
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  46. 46. !!!!!!"*""!I!$3:95J=97!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!A96K?AID;!L!MNI5763:G=7IOPMM! f3449@A!$9:s34! ALGUMAS GUIAS USABILIDADE PARA SENIORES
  47. 47. !!!!!!"*""!I!$3:95J=97!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!A96K?AID;!L!MNI5763:G=7IOPMM! =%7:,)!>,$:1! m  U=769<3!8A=C3=!;A=C3;4! m  Q33<GA@c!h!@75w=:Ae75!7!;A=C3;!@AD;?=3! m  %S3!78<3=!A<?8;!4S7?8<!57;!G3!3]D3@;3<!;7!<7?G83!@89@c! ?$,!43!@7%;A.$! m  ~=ADS9@4!4S7?8<!G3!=3836A5;!A5<!57;!7=!<3@7=Ae75I! m  ,7!A59:Ae75!4S7?8<!G3!D=3435;! m  -:AC34!4S7?8<!SA63!A8;!;AC4! m  -@754!4S7?8<!G3!49:D83!A5<!:3A595C?8! ! B%0:%/41! m  *83A=!5A69CAe75!4S7?8<!G3!D=769<3<!o!3];=A!@?34! m  U=769<3!87@Ae75!7!;S3!@?==35;!DAC3! m  679<!D?88!<7b5!:35?4! m  $9:D83!S93=A=@ST!A5<!49:D83!957=:Ae75!@A;3C7=934! (Zaphiris, 2006)
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  49. 49. !!!!!!"*""!I!$3:95J=97!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!A96K?AID;!L!MNI5763:G=7IOPMM! ?$,7!F4:1/0,!>,$:1! m  U=769<3!A:D83!e:3!;7!=3A<!957=:Ae75! m  &3<?@3!;S3!<3:A5<!75!b7=c95C!:3:7=T!GT!4?DD7=e5C!=3@7C59e75!=A;S3=! ;SA5!=3@A88!A5<!D=769<3!3b3=!@S79@34!;7!;S3!?43=! ) ?$,!43!F4(4#7!%1<!C%.8:74#1<! m  *787?=4!4S7?8<!G3!?43<!@7543=6Ae638T! m  y8?3!A5<!C=335!;7534!4S7?8<!G3!A679<3<! m  yA@cC=7?5<!57;!G3!D?=3!bS9;3!WG=9CS;5344[! m  V9CS!@75;=A4;!G3;b335!;S3!7=3C=7?5<!A5<!GA@cC=7?5<r! (Zaphiris, 2006)
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  51. 51. !!!!!!"*""!I!$3:95J=97!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!A96K?AID;!L!MNI5763:G=7IOPMM! -67!Q7543@A!! EXPERIÊNCIA DE USO
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  55. 55. !!!!!!"*""!I!$3:95J=97!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!A96K?AID;!L!MNI5763:G=7IOPMM! Hierarquia de necessidades ergonómicas e hedonómicas (Hancock et al., 2005)
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