1. Welcome Delta Elite
April 28th, 2022

2. Re-Imagined Borders
for Re-Imagined Workplaces
How to Deliver Enterprise Experiences
to Employees Wherever They May Be

3. Agenda
• Introduction
– ATC Overview
– Delta Model – Delta Process
– Delta Difference
– Speaker Jon Lloyd
• Every Employee is a PBX
– Taking the Phone System with You
• Every Employee is a Firewall
– Security Doesn’t Live in the Data Center
• Application Rationalization
– Modernizing for Multi-Cloud
• Open Q&A
– Open Discussion
• Dinner

4. Advanced Technology Consulting
• Independent IT Consulting – Solution Agnostic
• Digital Transformation
o Voice | Network | Cloud | Cybersecurity
• 400+ Technology Providers
• Two Moves, One Rebrand and Nine Consecutive Record
Years
• Up 70+% 1Q YOY
• Larger, More Complex Projects = More Value
o UCaaS (MS TEAMS)-CCaaS-CPaaS | SDWAN-SASE | NaaS |
IaaS | DRaaS| Hybrid Cloud | Managed Detection &
Response

5. The Delta Difference

6. Delta Elite
• ATC VIPs
• Betterment of the IT Community
• Private, Safe Zone

7. Jon Lloyd
Solution Engineer and Cloud Networking Guru

8. Every Employee is a PBX
Taking the Phone System with You

9. CBTS
DC-1
HA-SBC
PSX
SIP PSTN
UCaaS CORE
SIP
Notes: Showing virtual connectivity for
MS teams & UCaaS to customer locations
and connectivity to CBTS data centers.
HA-SBC
PSX
UCaaS CORE
CBTS
DC-2
Hospital
UCS C-Series
ISR
UCaaS
WAN
LAN / WAN
LAN
/
WAN
Connectivity
UCaaS
PSTN
Small/Medium
Surgery Center
ISR
Remote Clinic
UCaaS P
STN
Internet
Twilio
SIP
SIP
SIP
On-Prem / Remote Teams
On Prem Teams Alternate Route
On Prem UCaaS
On Prem UCaaS Failover PSTN
Logical LAN / WAN
Outbound PSTN with
Selective inbound.
Outbound PSTN with
Selective inbound.
High-Level Final Design (HLFD): Microsoft Cloud Voice
with Unified Communications (MCVUC)

10. Microsoft Direct Route
PSTN
SIP to CBTS Broadsoft
SIP to Microsoft
SIP/TDM
HTTPS
SRTP
CBTS North American CLEC
Cisco SIP Core
Direct Route
Internet
Headquarters
Internet
Hosted UC Phone
Internet
Remote Employee

11. UCaaS & MS Teams Design
04
Teams provides
“Like for Like or Better”
Teams provides “Different for Like”
and customer manages cultural or
process changes
UCaaS must be used to solve
business problems not
addressable with MS Teams
MS Teams Business
Voice
05
CBTS UCaaS
03
01
02
Discovery
Review &
Confirm Call
Flows
Configure & Deploy
MS Teams or UCaaS

12. Overall Change Impact
Legacy
• Nortel-Avaya-Cisco
Desktop/Wireless Phone
MS Teams Voice
• Microsoft Teams with Phone Number
• Cisco Desktop/Wireless Phone
• Mobile Phone Options
 Skills Training
 Hardware Upgrade
 Phone Numbers
 Standard Solutions

13. Healthcare Personas - Entity Requirements
Front Office Worker
• Hospital Reception • Work Hands Free
• Move Around ‘Workstation’ While Talking
• Receive/Make Calls to Primary Number
• Receive Calls for Shared Numbers
• Cover Other Department Numbers
• Manage Voicemail - Primary/Shared/Covered Lines
Department
Facility
Network Wide
High
Medium
Low
Entity
High
Medium
Low
Workstation
Roles Use Case - Requirements
Call Volume Mobility Operational Engagement
Mobile Clinical Worker
• X-Ray Tech
• CT Tech
• Ultrasound Tech
• Cardiology Tech
• Providers
• Work Hands Free
• Move Around ‘Facility’ While Talking
• Receive/Make Calls to Primary and Shared Numbers
• Receive Calls for ‘OnCall’
• Cover Other Department Numbers
• Manage Voicemail - Primary/Shared/Covered Lines
• Use Tiger Connect
• Call into Overhead Paging
• Use Ascom Department Device
• Highly Survivable/Mobile Network
Department
Facility
Network Wide
High
Medium
Low
High
Medium
Low
Workstation
Mobile Non-Clinical Worker
• EVS Worker
• Transport Team
• Work Hands Free
• Move Around ‘Facility’ While Talking
• Receive/Make Calls to Primary Number
• Receive Calls for ‘OnCall’ and Shared Numbers
• Cover Other Department Numbers
• Manage Voicemail - Primary/Shared/Covered Lines
Department
Facility
Network Wide
High
Medium
Low
High
Medium
Low
Workstation
Office Worker
• Registration
• HIM
• Finance
• Human Resources
• Risk Management
• Quality
• Work Hands Free
• Stationary/Remote Workstation
• Receive/Make Calls to Primary Number
• Cover Other Department Numbers
• Manage Voicemail - Primary/Shared/Covered Lines
Department
Facility
Network Wide
High
Medium
Low
High
Medium
Low
Workstation

14. Healthcare Personas - Entity Solutions
Front Office Worker
Entity Change Impact
Current Solution Recommended Best Practice Solution
• Legacy Phone on Desk
• No Headset
• Voicemail - Message Waiting Indicator
• Secondary Call - Rollover Line
• MS Teams on Computer
• Wireless Mono Headset
• Hear Caller and Allow In-Person
Conversation with Patients
• Login to MS Teams on Computer
• Wear Mono Headset
• Legacy Shared Line Appearance will Opt Into MS Teams Call
Queue
• Voicemail - MS Teams Email Notification
• Secondary Call - MS Teams Screen Pop (‘Toast’)
Mobile Clinical Worker
• Legacy Phone on Desk
• No Headset
• MS Teams on Computer
• Wireless Stereo Headset
• Smart Mobile Device Running MS Teams
Voice and Tiger Connect
• Login to MS Teams on Computer or Smart Mobile Device
• Wear Stereo Headset
Mobile Non-Clinical Worker
• Legacy Phone on Desk
• No Headset
• MS Teams on Computer
• Wireless Mono Headset
• Mobile WiFi Device
• Login to MS Teams on Computer
• Wear Mono Headset
• Mobile WiFi Device
Department Admin
• Legacy Phone on Desk with Sidecar
• Optional Smart Mobile Device
• Headset
• MS Teams on Computer
• Wireless Stereo Headset
• Optional Smart Mobile Device (BYOD)
• Optional MS Teams Delegate Phone
• Login to MS Teams on Computer and/or Smart Mobile Device
• Wear Stereo Headset
Critical Shared Device
• Wall Mounted Legacy Phone
• Analog
• Survivable Wall Mounted/Desktop UCaaS
Phone
• No Change Impact
Office Worker
• Legacy Phone on Desk
• Softphone on Computer
• Optional Smart Mobile Device
• No Headset
• MS Teams on Computer
• Optional Wireless Stereo Headset
• Optional Smart Mobile Device (BYOD)
• Login to MS Teams on Computer and/or Smart Mobile Device
• Wear Stereo Headset

15. Every Employee is a Firewall
Security Doesn’t Live in the Data Center

16. Layering on Security

17. Challenges that Arise from a Piecemeal Approach

18. How are Leading Companies Approaching This?
Securing your business requires a programmatic approach

19. What About My Existing Investments?
Augment your existing solutions to plug your security gaps

20. What is the Cost of a Security Program
Developing a security program is a more responsible approach

21. 21
What organizations need
to get it right
Application Modernization

22. How to get it right
Choose a partner who can make
sense of where you are today and
develop and execute a plan that
modernizes your applications,
platforms, and operations in order to
drive real business transformation.

23. 23
23
How to get it right
Application types
Traditional
Apps
Legacy
Apps
Modern
Apps

24. 24
24
How to get it right
Modernization of prioritized apps
Legacy
Apps
Modern
Apps
Traditional
Apps
Modernization
Priority
App Dev App Migration App Consulting App Management

25. 25
25
How to get it right
Traditional platforms need prioritization
Legacy
Apps
Modern
Apps
Traditional
Apps
Modernization
Priority
Network Compute Storage SaaS &
Integration
Managed
services
Public
cloud
On-prem
Utility models

26. 26
26
Securely connect your team
to applications & more
26
Security
Ensure safe and secure
connections to platforms
and applications
Network
Centralize access to
distributed applications
Collaboration
Identify the right
collaboration tools
to integrate
applications
Infrastructure

27. Conversation Points

28. Thank You
Open Q&A