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Empowering People to do Their Best

Advanced Technology Consulting (ATC)
23 de Mar de 2023
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Empowering People to do Their Best

  1. Empowering people to do their best © 2023 Zoom Video Communications, Inc. March 2023 Gary Sorrentino Global CIO, Zoom
  2. © 2023 Zoom Video Communications, Inc. Moving forward A CIO’s perspective
  3. © 2023 Zoom Video Communications, Inc. Hybrid working A CIO’s perspective
  4. © 2023 Zoom Video Communications, Inc. 4 4 Knowledge workers have decided… HOW WHEN WHERE
  5. © 2023 Zoom Video Communications, Inc. Buzzwords from the world of hybrid work Quiet quitting / Lying flat Quiet hiring Career cushioning Juggling 2 jobs Proximity bias Productivity paranoia Social capital 90 day rule Chief Remote Officer
  6. © 2023 Zoom Video Communications, Inc. AGENDA Market Trends 001 Predictions 002 Empowering People 003 Zoom Platform 004
  7. © 2023 Zoom Video Communications, Inc. 6 trends for UCaas and CCaaS Increased demand for hybrid work Growing importance of omnichannel engagement Advancements in AI and automation Expansion of cloud-based solutions Interoperability and integration Focus on security and privacy
  8. © 2023 Zoom Video Communications, Inc. Increased demand for hybrid work The demand for UCaaS and CCaaS solutions that support remote work and collaboration is expected to increase. ● Allows remote workers to communicate and collaborate with their colleagues ● Allows contact center agents to work from anywhere and still provide excellent customer service 6 trends for UCaas and CCaaS
  9. © 2023 Zoom Video Communications, Inc. Growing importance of omnichannel engagement Focus on providing seamless, integrated, omnichannel experiences ● Manage customer interactions across multiple channels from a centralized platform ● Employees work together and with customers across multiple channels 6 trends for UCaas and CCaaS
  10. © 2023 Zoom Video Communications, Inc. Advancements in AI and automation Improves customer experiences, increases operational efficiency and reduces costs. ● Chatbots ● Voice recognition ● Sentiment analysis ● Predictive analytics 6 trends for UCaas and CCaaS
  11. © 2023 Zoom Video Communications, Inc. Expansion of cloud- based solutions Makes it easier and more cost effective for organizations to adopt CCaaS and UCaaS solutions ● Improves customer service ● Increases productivity ● Reduces costs 6 trends for UCaas and CCaaS
  12. © 2023 Zoom Video Communications, Inc. Interoperability and integration Critical to getting the most value out of CCaaS and UCaaS solutions ● Unified communication ● CRM integration ● Reporting and analytics ● Workforce optimization (WFO) 6 trends for UCaas and CCaaS
  13. © 2023 Zoom Video Communications, Inc. Focus on security and privacy Greater emphasis on the security and privacy of communication data ● Encryption ● Multi-factor authentication ● Access controls 6 trends for UCaas and CCaaS
  14. © 2023 Zoom Video Communications, Inc. Predictions for the future of work Organizations will embrace a truly hybrid experience 1.
  15. © 2023 Zoom Video Communications, Inc. Predictions for the future of work Organizations will embrace a truly hybrid experience 1. Workspaces for digital natives will become the norm 2.
  16. © 2023 Zoom Video Communications, Inc. Predictions for the future of work Organizations will embrace a truly hybrid experience 1. Workspaces for digital natives will become the norm 2. Meeting intelligence will provide more actionable insights 3.
  17. © 2023 Zoom Video Communications, Inc. Predictions for the future of work Organizations will embrace a truly hybrid experience 1. Workspaces for digital natives will become the norm 2. Meeting intelligence will provide more actionable insights 3. The workspace of your dreams will come to life 4.
  18. Empowering people to do their best © 2023 Zoom Video Communications, Inc.
  19. © 2023 Zoom Video Communications, Inc. 58% of employees are afraid that their skills have gone stale since the onset of the pandemic. 70% feel unprepared for the future of work
  20. © 2023 Zoom Video Communications, Inc. 89% said they’re motivated to improve their skills this year 88% are already putting a significant amount of time and effort toward this and…
  21. © 2023 Zoom Video Communications, Inc. OUTCOME Unleash the human excellence Zoom One ● A single solution ● Meetings, Team Chat, Phone, Whiteboard ● Unified products for your employees and customers CHALLENGE Upskill your workforce
  22. © 2023 Zoom Video Communications, Inc. OUTCOME Employees can be anywhere they need to be Zoom One ● A single solution ● Meetings, Team Chat, Phone, Whiteboard ● Unified products for your employees and customers CHALLENGE Provide a platform for productivity
  23. © 2023 Zoom Video Communications, Inc. OUTCOME You have to earn your employees commute Zoom Spaces ● Conference Rooms ● Workspace Reservation ● Digital Signage CHALLENGE Reimagine a modern workplace
  24. © 2023 Zoom Video Communications, Inc. OUTCOME Empower your employees Zoom Contact Center/ZVA ● Serving customers, clients, patients, students, etc. CHALLENGE Focus on Total Experience
  25. © 2023 Zoom Video Communications, Inc. OUTCOME Intelligent working Zoom AI & IQ ● AI Sales Intelligence ● Empowering your sales teams CHALLENGE AI and the latest tech
  26. © 2023 Zoom Video Communications, Inc. OUTCOME Seamless working Aka - No toggle tax Zoom Developers ● App Marketplace ● SDK ● Allowing other tools to integrate seamlessly with Zoom CHALLENGE Integration & interoperability
  27. © 2023 Zoom Video Communications, Inc. Empowering people to do their best Unleash the human excellence From anywhere they need to be You earn your employees commute Empower your employees to do their best Turn working into intelligent working Harmonized workflow
  28. Thank You
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