1. Resume
Linda Sa'adah
Commercial Mussafah Abu Dhabi
Fatima bint Mubarak building 803, UAE
Contact no: 00971501965897 or 0529119665 Email: linda_saadah@yahoo.com
Personal summary:
A caring self-motivated pharmacist with HAAD, MOH and DHA licensing and over 13 years of experience. A passion for
helping people and improving their quality of life. An organized, effective communicator with patients, colleagues and
management and an ability to remain calm even in stressful or unexpected circumstances. Sympathetic, caring attitude
supportive of those who may be unwell, confused or upset. Confident team player, thriving on challenge and with a
positive, cheerful attitude to patient care, clinical practice and academic study.
My academic years showing excellent ability across the board. Adaptable, flexible and willing to learn as well as
trustworthy, honest, reliable and looking forward to being part of a team that ensures best possible care and treatment for
all patients.
Skill & Abilities:
 Communication Skills
 Customer Relationship Management
 Patient Care & Support for best treatment
 Interpersonal skills
 Reporting & Documentation for doctors and MOH DHA and HAAD
 Fast acting with emergency cases
 Client Servicing
 Arrangement & Organisation Skills
 Ability to plan, assign and supervise professional and support staff engaged in the provision of pharmaceutical
services.
 Ability to prepare and dispense medications and other pharmaceutical products. Ability to provide advice in the use of
pharmaceuticals.
 Ability to manage inventory and maintain records and prepare reports.
 Ability to deal sensitively and confidentially with patient’s needs.
 Ability to communicate effectively, both orally and in writing.
 Ability to use relevant computer applications related to job functions.
 Ability to establish and maintain effective working relationships with patients, other employees and the public.
 Ability to communicate effectively both verbally and in writing.
 Ability to deal with others effectively.
 Physical ability to carry out duties of the position.
 Ability to organize work.
 Ability to communicate with physicians, nurses and other health professional.
 Ability to deal with different patients characteristics.
 Ability to deal with controversial matters.
 Excellent customer patient’s services.
 Ability in implementing innovative ideas.
 Ability to improve pharmacy business.
 Ability to work independently and effectively.
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2. Professional CompetenciesProfessional Competencies::
Promote continuous development and encouraged students to expand their capacities to learn and share their
experience for professional development.
Proven track record in coordinating with the training department on customer concerns or requests.
Career SnapshotsCareer Snapshots
Danat al emarat women and children hospital, Abu Dhabi-UAE. Dec. 2015 – tell Present
Hospital Pharmacist.
Responsibilities as hospital pharmacist
 Check prescriptions to make sure there are no errors and that they're appropriate and safe for the individual patient;
 Provide advice on the dosage of medicines and the most appropriate form of medication, for example, tablet,
injection, ointment or inhaler.
 Liaise with other medical staff on problems patients may experience when taking their medicines.
 Discuss treatments with patients' relatives, other pharmacists and GPs.
 Make sure medicines are stored appropriately and securely.
 Supervise the work of less experienced and less qualified staff.
 Answer questions about medicines from within the hospital, other hospitals and the general public.
 Keep up to date with, and contribute to, research and development of pharmacy department.
 Write guidelines for drug use within the hospital and implement hospital regulations.
 Provide information on expenditure on drugs.
 Dispense prescriptions: This is the "filling, licking and sticking" most people imagine when they conjure a mental
image of a pharmacist counting out tablets, preparing a bottle label and handling medications to patients.
 Communicate with prescribers: Any time a prescription order is unclear or potentially harmful for a patient, you need
to confirm the dosage and formulation (e.g., liquid or tablet), as well as whether brand name product is required or if
you can substitute a generic equivalent.
 Ensure patients' safety: Check each patient’s medication record every time he or she gets a new or refill prescription
filled. This is the best way for a pharmacist to prevent potentially dangerous interactions between drugs.
 Counsel patients: This involves more than informing about adverse reactions and interactions with other medications,
food, alcohol and other beverages like grapefruit juice. Counseling includes training patients how and when to take
doses, following up with patients to see if medications are working, sharing tips on how to minimize side effects while
maximizing benefits and listening to all of a patient's concerns.
 Work with patients on general health: Maintain health requires more than taking prescription medications,
Pharmacists can help patients heal and avoid getting sick by sharing advice on using nonprescription
remedies, taking health supplements such as vitamins, using herbal and natural health products, exercising and
maintaining a good diet.
 Pharmacists have the ultimate responsibility for ensuring the “three Rs” of right drug, right patient and right dose.
Universal hospital, Abu Dhabi-UAE. Sep. 2013 tells Oct. 2015
Pharmacist in charge and head of department.
Responsibilities as pharmacist in charge and HOD
 Actively participates in the day to day management of the pharmacy and supervises the professional and non-
professional staff. Ensures the development, maintenance and enforcement of policies and procedures to comply with
the standards of practice of pharmacy as set out by the authorities.
 Ensures that all professional staff (pharmacists, certified dispensers, students) who are working, or enrolled in
practice experience rotations, in the pharmacy maintain current licensure with the health authorities and ensures that
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3. all professional licenses are current and on public display.
 Manage staff: Pharmacists have the ultimate responsibility for ensuring the “three Rs” of right drug, right patient and
right dose. Meeting this responsibility requires overseeing the work of and mentoring pharmacy technicians, student
interns and pharmacist.
 Perform administrative tasks: Everyone in a pharmacy has some responsibilities for keeping patient files up to date,
making sure needed products are stocked and required reports get generated and filed.
 Communicate with prescribers: Any time a prescription order is unclear or potentially harmful for a patient, you need
to confirm the dosage and formulation (e.g., liquid or tablet), as well as whether brand name product is required or if
you can substitute a generic equivalent.
 Ensure patients' safety: By encouraging each pharmacist check each patient’s medication record every time he or
she gets a new or refill prescription filled. This is the best way for a pharmacist to prevent potentially dangerous
interactions between drugs.
 Monthly reporting to health authorities controlled semi controlled reporting and drug incidence reporting. Performing
all tasks related to controlled drugs like; ordering, receiving, dispensing, registering and stock taking, statistics and
reports. Monthly reporting antidotes reports to the health authorities.
 Notifies the health authorities in writing of professional practice problems or conduct that could affect the health or
safety of patients by any pharmacist. Going through Jawda list every month to make sure that the entire requirement
is matching the health authorities’ requirements.
 Ensures mechanisms for the procurement, storage, security, and disposition of drugs and the provision of pharmacy
services are present. Also, establish mechanisms for, and supervise, the record keeping system for the purchase,
sale, possession, storage, safekeeping, recall, and return of drugs are appropriately.
 Establishes and maintains effective controls against the theft or diversion of prescription drugs and records for such
drugs.
 Managing staff by checking medicines availability in the pharmacy, receiving, placing on the shelves, tracing the
expiry date, out of stock medicines and regular inventory checking in addition to introducing any newly arrived
medicines or back to stock items.
 Taking care as the pharmacist in charge of all expired items professionally by listing preparing and contacting the
vender, supplier to be returned and other expired items not being able to be returned to vender and supplies prepare
a list for it and contact the waste management department in hospitals under the supervision of health authority.
 Taking approval and follow up approval for high value prescriptions from different insurance company and being
responsible of all biological medications pre-approval for rheumatology doctors, internal medicine doctors , medical
compartment and supportive medical instrument from orthopaedic doctor.
 Good experience in Inpatient pharmacy by dispensing to all word, emergency and discharged patients with patients
counselling. Attending all telephone calls received from any department in the hospital and other health facilities to
provide them with drug information as well as assisting the pharmacist with any information regarding: drug-drug
interaction, drug-food interaction, administering medications in pregnancy and breast feeding, checking the
therapeutic dose.
 Meeting with the doctor’s every week to negotiate the entire required drugs list they need to be available for their
patients.
 Ensures there is a licensed pharmacist on duty during all hours of operation.
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4.  Continuous medical education: I established the program of continuous medical education on weekly basis, and
organized around 45 lectures for medical professional staff.
 Organizing weekly meeting for the pharmacy staff to negotiate updating requirement that helps the improvement of
pharmacy business, find solution for any difficulties that face the pharmacy department and try to close up the idea,
thought’s between all staff.
 Weekly testing newly joined pharmacist staff and trainee pharmacist and assistance pharmacist by choosing each
time a different pharmacological subject to study about and do 20 to 30min questioner quizzes for them.
 Founder of the therapeutic committees organizing and arrange meeting every two week to introduce new drugs in
hospital benefit, information’s and importance to add in pharmacy department.
 Educate health provider colleagues: Doctors, nurses and other health care providers about new medications and drug
therapy protocols. And Pharmacists also have to complete continuing education courses to maintain and renew their
licenses; keep up to date on drug approvals, product recalls and changes to medications’ indications and warnings;
and make sure they comply with federal and rules and regulation of pharmacy and health authorities.
 Controlled semi controlled workshop: preparing workshop for doctors GP, SPECIALEST and CONULTANT to provide
them with the information of rules and regulations of HAAD, mistakes in writing the prescriptions, how to avoid
prescribing mistakes, and all the updates regarding health authority rules and regulations, controlled medicine semi
controlled updating in HAAD list.
Al-shafaar pharmacy group, Dubai – UAE. Oct. 2010 tells JUN. 2013
Pharmacist in charge and pharmacy manager.
Responsibilities as PIC (pharmacist in charge):
 Program, direct, review, and rectify pharmacy procedures. And render assistance to the technical and professional
personnel dispensing of various medications utilized by and sold to patients.
Make formal requests for all supplies needed.
 Set up and maintain a certified system of keeping records and the preparation of yearly budgets and inventories.
 Establish and support pharmacy services in line with health authorities. And design and organize job descriptions and
prepare annual performance evaluation on all employees in a prompt manner.
 Support supervising staff with the annual budget and hand over capital expenditures in line with standard policies.
 Evaluate and improve manual of Policy and Procedure every year. Institute and implement enhancement of quality for
the pharmacy. Staff and orientation and supervision, as well as dismissal when necessary.
 Plan, administer, organize, and successfully implement all activities in relation to the pharmacy operations.
 Provide guidance on medications and prescriptions and over-the-counter drugs in line with pharmacy policies.
 Supervises the operation of the pharmacy and Improves district prescription sales, profit, and image through ensuring
the accurate filling of prescriptions and the courteous and efficient service to customers.
 Recommends plans and coordinates sales and promotional programs for pharmacy.
 Analyzes and recommends loss prevention procedures and assures proper implementation of internal controls.
Conducts regularly scheduled inventories and checks pharmacy security procedures, and performs mini-audits
 Reviews pharmacy policies, procedures and inventory to ensure compliance with health authorities’ regulations.
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5.  Maintenance of documents recording, the proper records, including controlled substance records, received purchased
drug, expiry, withdrawn medicine, yearly inventory and any important circulations from the authorities.
 Manages the transferal of controlled substances from closed or acquired locations, and ensures that records are
available in receiving stores, to include inventory of transferred controlled drugs taken on the day transferred, and all
records for transferred controlled drugs, to include invoices, claims, and prescriptions
 Analyzes and recommends improved pharmacy department maintenance procedures and appearance standards;
recommends changes in physical layouts
 Plans and coordinates the opening, closing and remodeling of pharmacy.
 Informs all appropriate personnel of plans, programs and operations that affect their areas, and encourages feedback
from all employees so as to increase productivity.
Marina pharmacy, Dubai – UAE. Jan. 2009 tells Aug. 2010
Pharmacist in charge and pharmacy manager.
Responsibility as PIC (pharmacist in charge):
 Actively participates in the day to day management of the pharmacy and supervises the professional and non-
professional staff.
 Cooperates fully with any inspector appointed by the DHA and MOH. And monthly reporting to health authorities
controlled semi controlled reporting and drug incidence reporting. Performing all tasks related to controlled drugs like;
ordering, receiving, dispensing, registering and stock taking, statistics and reports.
 Ensures the development, maintenance and enforcement of policies and procedures to comply with the standards of
practice of pharmacy as set out in an enactment or a professional standard adopted by the health authorities.
 Ensures the development of error reporting and response to customer complaint systems, maintenance and
enforcement of a quality management program, to improve departmental procedures, minimize medication related
errors and increase patient safety.
 Notifies the health authorities in writing of professional practice problems or conduct that could affect the health or
safety of patients by any pharmacist.
 Is knowledgeable of the requirements related to delivery of pharmacy services to clientele, whether local, national, or
international; and ensures that confidentiality is maintained with respect to all patient records, especially when
sharing information to improve patient care;
 Ensures that all professional staff (pharmacists, assistance pharmacist, and trainee pharmacist) who is working or
enrolled in practice experience rotations, in the pharmacy maintains current licensure with health authorities. And
ensures that all professional licenses are current and on public display.
 Ensures that information directed to the pharmacy related to drugs, devices, diversion tactics and the practice of
pharmacy is accessible to all staff and that any pharmacist, assistance pharmacist and trainee pharmacist is
informed of its location in the pharmacy;
 Ensures the adoption of policies, to the extent possible, that the pharmacy has an adequate stock of drugs and
devices to meet the needs of its patients.
 Ensures mechanisms for the procurement, storage, security, and disposition of drugs and the provision of pharmacy
services are present. Also, establish mechanisms for, and supervise, the record keeping system for the purchase,
sale, possession, storage, safekeeping, recall, and return of drugs are appropriately;
 Establishes and maintains effective controls against the theft or diversion of prescription drugs and records for such
drugs;
 If the pharmacy contracts with, or contracts to, another pharmacy to provide pharmacy services to its patients, the
PIC ensures that standards of practice are met by both parties and that the patient is adequately and appropriately
served;
 Ensures that the pharmacy employs an adequate number of qualified personnel commensurate with the size and
scope of services provided by the pharmacy; And ensures there is a licensed pharmacist on duty during all hours of
operation;
 Establishes policies and procedures detailing orientation of new staff. Establishes policies and procedures for
orientation and training of students.
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6.  Ensures the availability of any equipment and references necessary for the particular practice of pharmacy;
 Ensures that each individual working in the pharmacy wears a badge/name tag that clearly identifies him or her as a
pharmacist, certified dispenser, student or technician.
Bin Sina pharmacy group, Dubai – UAE. Sep. 2007 tells Nov. 2008
Second pharmacist
Responsibilities as a second pharmacist:
 Providing advice about health issues, symptoms and medications in response to customer enquiries and processing
prescriptions and dispensing medication. arrange the delivery of prescribed medicines to patients, Make sure
medicines supplied correspond with the prescriptions and make sure there is no dispensing error
 Marketing services as administer prescription medicines, general product, cosmetics and OTC to the public.
 Counsel and advice patients on the treatment of minor ailments (illness). And advice customers on health issues and
medications.
 Monitor blood pressure, as well as cholesterol levels of customers when the need arises and offer diabetes
screening exercise as per as the MOH approvals.
 Attend regular meetings with medical representatives
 Ensures that confidentiality is maintained with respect to all patient records, especially when sharing information to
improve patient care.
 Communicate with prescribers: Any time a prescription order is unclear or potentially harmful for a patient, you need
to confirm the dosage and formulation.
 Work with patients on general health: Maintain health requires more than taking prescription medications,
Pharmacists can help patients heal and avoid getting sick by sharing advice on using nonprescription remedies,
taking health supplements such as vitamins.
Al narjis pharmacy, Jordan – Amman. Oct. 2004 tells Jul. 2007
Senior pharmacist
Responsibilities as a Senior Pharmacist:
 Supervising Pharmacists and support personnel engaged in the provision of pharmaceutical services.
 Reviewing operations of the Pharmacy for compliance with policies, laws and regulations.
 Visits pharmaceutical firms, both public and private, to inspect premises, records and reports on narcotics and
antibiotics and other dangerous drugs in compliance with relevant legislation.
 Writes reports on operational matters, medication usage and budgetary matters, as required.
 Inspects drug storage areas for adequacy of drug stock and pharmaceuticals for proper labeling and storage,
expiration dates, effective strength, sanitary condition, and security measures; takes periodic inventories of
pharmaceutical supplies; recommends condemnation of obsolete stock; select proper storage for drugs and
chemicals with regard to humidity, permissible storage time, temperature and light sensitivity.
 Keeps abreast of current trends and practices in pharmaceutical care.
 Places/Receives orders for Pharmaceutical supplies.
 Consults with and advises medical staff concerning information obtained on medications, such as, warnings issued
on drugs, incompatibility of certain drugs or contraindications of drugs and alternate drug therapy.
 Provides guidance and consultation regarding pharmaceutical services to patients, staff and the public.
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7.  Interviews patients to obtain information regarding drug use, drug allergies and sensitivities, medication histories;
assesses compliance and counsels patients on appropriate drug use.
Rashid hospital, Dubai – UAE Oct. 2003 tells Oct. 2004.
Trainee pharmacist
Responsibilities as trainee pharmacist
 To assist in the operations and dispensing of prescriptions and the supply of pharmaceutical products including
controlled drugs and appliances ensuring safety and clinical appropriateness.
 Responds to symptoms and recommends appropriate OTC medication.
 Counsel and advice patients appropriately under supervision.
 Works within legal, ethical and governance framework keeping abreast of current changes.
 Develop good management, leadership and communication skills to prepare for future role as a qualified pharmacist.
 To participate in the training programmer as required by the health authorities and ministry of health and prepare for
the pre-registration examination.
 To be responsible for self-directed learning to support the collection of a portfolio of evidence to demonstrate
competence and participate in appraisals with the preregistration tutor as per company guidance and DHA or HAAD
programmer compliance.
 To attend study days and complete pre and post study assignments organized by PIC.
 To develop knowledge and skills within each competency areas as mapped to DHA or HAAD performance
standards.
 To plan own workload and study time to develop organizational skills and support the provision of a timely
pharmaceutical service.
 To communicate and liaise effectively with other members of the healthcare professions and build relationships with
external organizations such as GP surgeries and PCT’s.
 Maintain confidentiality of company policies and figure statistics.
 Ensure all prescriptions are fully and accurately endorsed.
 Deal with customer complaints promptly and efficiently in accordance with company policy.
Educational QualificationsEducational Qualifications::
Bachelor degree in pharmacy. Oct. 1998 – Jul. 2003
Petra University Jordan-Amman
Skills and course:
 Course on using internet with excellent degree from computeach center, Amman-Jordan.
 Course on using Power point, Words, Windows, Excel and Access with excellent degree from computeach center,
Amman-Jordan.
 English course from direct English center Dubai-UAE.
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8.  Course on basic selling and job interviews from Jordan pharmaceutical association, Amman-Jordan.
 Communication skill course from logic management consulting, Dubai-UAE.
Personal DetailPersonal Detail::
Date of Birth : 13th
January, 1981.
Gender : Female.
Nationality : Jordanian.
Marital Status : Married with one child.
Driving License : Amman, UAE
Language : Arabic (Native), English (Fluent).
Interests : Reading scientific journals, books and other assorted subjects, Swimming, jogging, gym
And meeting people from different cultures.
References : Dr. Haider Al attiah consultant rheumatology and internal medicine. 0506137795
Thank you for your good time and kind attention
Best regards
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