William Leahy, Customer Success Consultant, LinkedIn Nicholas Stannard, Manager, Customer Success, Sale, LinkedIn Change is hard, but it doesn't have to be painful. Navigating from aware to engaged takes time, but don't lose your hair over it. Change can be managed smoothly through inspiring your team, launching thoughtfully, measuring results, and rewarding creatively. Never underestimate the power of a small win. Check out the best of Talent Connect: http://bit.ly/1MBqz6m

2. Managing Change: From Pain to Gain
Talent Connect 2015

3. You’re Good Company
Will Leahy
Customer Success Consultant
Nick Stannard
Manager, Customer Success

4. How did that make you feel?

5. To improve is to change; to be
perfect is to change often.
Winston Churchill

6. Change Management helps:
• Reduce disruptions to people and
business
• Drive intended behavior
What is Change Management?
Remove barriers:
• How could this fail?
• Connect change to the broader mission
and vision – WIIFM?
Managing change should be about helping your people understand the
organizational changes and the value received from transforming the business

7. What is a Change Agent?
What do Change Agents do?
• Change agents encourage employees to support the
transformation in their daily actions, behaviors, and attitudes
• Change agents take initiative, remain positive, & employ empathy
Why is a change agent important?
• Projects require employee commitment for success and leaders
• Play a critical role in engaging employees and gaining employee
commitment and buy-in
• Who will guide people through the change curve?

8. Change Across the Transformation
Performance
Time
“The
Valley of
Despair”

9. Change frameworks can be overly complex…

10. Navigating Through Change Management
1. Inspire – Get People Excited 2. Educate – Drive Understanding
3. Measure – Track Success with Data 4. Reward – Reinforce Positive Behaviors
Manage change and drive adoption in 4 easy steps…

11. Theory in Practice
Inspire
Educate
Measure
Reward
• Have a senior leader kick off
the initiative in a town hall
meeting
• Host a contest for team that
comes up with the best
change slogan
• Connect the
change to the
mission, vision, &
values of the
organization
• Have a “kick-off day” for the
change dedicated to learning
and practicing
• Post important collateral on
an internal micro-site or wiki
• Clearly define exactly what
success looks like
• Define 3
quantifiable
measures to asses
adoption and
progress on goals
• Send the top adopter on a
weekend vacation
• Recognize top
adopters during a
team meeting and
promote them

12. Change Across the Transformation
Performance
Time
“The valley
of despair”

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