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Online Fundraising  and Social Media Workshop 14.10.2009 Lisa Hodges, Joint Leap Technologies Poonam Chengappa, CRY India Presented by SAFRG Lisa Hodges, Online Fundraising and Social Media Workshop 24.10.09
Let's meet! Flickr credit: gopal1035
Email Blasts Online Fundraising: 1. Strategy 2. Tactics Website  3. Metrics (and then start again...) Social Media
Why is all this important?
 
“ In 2008, non-profits got about  10% of their donations online , according to a survey by Target Analytics. Given the high growth rate for Internet donations, we estimate that they'll constitute  the majority of donations by 2020 .” Source: http://www.useit.com/alertbox/nonprofit-donations.html “ India would become the  third largest country in terms of Internet users  across the globe [by 2013], according to a forecast by Forrester” Source: http://www.egovonline.net/news-list/34-news/7371-india-to-have-3rd-largest-internet-users-by-2013-report.html
Strategy: What is this online fundraising business and where do we start? Flickr credit: Stefan Baudy
Fundraising Offline methods: -Direct Mail -Events -Etc. Email Blasts Online Fundraising: 1. Strategy 2. Tactics Website  3. Metrics (and then start again...) Social Media
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Flickr credit: MoBikeFed
Start from the end and work your way back. Flickr credit: markhillary
First,  define your goals. Flickr credit Vadim Lavrusik
Who are you trying to target?  Be specific!
What tactics are you going to use?  (Email Campaign, Facebook, Blogging, etc.)  We'll cover these strategies today.
Determine who in your organization will be involved?  Who will be responsible? (This is where you might want to bring in that intern who spends her free time blogging...)
How will you know if you've succeeded?  (We'll talk about this later  in Metrics.) Flickr credit: kevinzhengli
Review :  Four initial questions: Why  are you sending this campaign? What  are you sending? How  – what action do you seek? When  do you need a response? Source : http://reson.us/2009/08/four-basic-questions-to-ask-when-designing-campaigns/ I would add: How will you measure results?
Activity 1:  Plan your own goals and who you are going to target.
Specific Tactics: Website
Often the first point of contact.  Very important! Flickr user whiteafrican
“ Highly satisfied visitors to nonprofits are  49 percent more likely to donate money  to the nonprofit and  38 percent more likely to volunteer  when compared to dissatisfied visitors.” Source: http://www.foreseeresults.com/Form_Nonprofit_Apr09.html
Activity 2:  Analyze two websites. What is important to you for an effective website?
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
A Note on SEO.
Online Payment Gateway (or, how to take donations online). Your website Merchant Account
Do a test!  Walk through a donation and make sure the process is easy for donors. Can you: -suggest an amount? -customize text/look and feel? -allow for recurring donations? -offer gifts in someone's honor? -automate receipts?
Email Blasts/Campaigns Flickr credit: Tim Morgan
The basic tools:   Your list and an Email Service Provider. Flickr credit: L. Marie
Email Service Provider: Great for tracking and managing campaigns.
[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Note: For email campaigns, plan the whole thing before you start!
Should drive back to website.  If you can, create a landing page The website should drive email signups
Activity 3 :  Plan an email campaign
Social Media:  It's not just a fad. Flickr credit: MaximeF
First, let's define “ social media ”. (Sometimes referred to as  Web 2.0 ) What does it mean to you? How is it different from other media? Is that significant?
Note: You are ahead of the curve in India.
What does this have to do  with fundraising??? Flickr credit: alicejamieson
Start by using these tools to listen. They are great sources of information for you and your cause. (Thanks to  Beth Kantor  for  this great insight!) Flickr credit: vieux bandit
[object Object],[object Object],[object Object],[object Object],[object Object]
Other listening tools: http://search.twitter.com/ http://www.google.com/alerts
 
Blogging . Flickr credit: antigone78
Blogging: 1. Why should my organization blog? 2. How do I get started? 3. What do I write about?  What are the best practices?
[object Object],[object Object],[object Object],[object Object]
Facebook:  Even your mom is on it. http://www.facebook.com/press/info.php?statistics
[object Object],[object Object]
Twitter:   i would tell you about it, but i only have 140 characters.  so to be brief, twitter is a very powerful tool that does many things like
I  Twitter! ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
http://www.reddit.com/r/nonprofit/ Social Bookmarking sites: Digg, StumbleUpon, Reddit. Ahhhh!
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],These are great- and free- tools to host multimedia.  They are also  communities !
Fundraising Widgets: http://www.chipin.com
A word on mobile. Flickr credit: mrbill
Don't feel overwhelmed! Start by slowly becoming familiar with the different tools.  Find someone (young  intern?) who uses these  tools for personal use. Flickr user: Flying Kites
In general, this will be more successful the more people you have on board in your organization.  Get your executive staff to be personally get excited about it.
Remember, this is about  personal connection. Flickr credit: Pink Sherbet Photography
Metrics.  Yawn. Flickr credit: dominiqs
Go back to your goals.  Look at the different elements you can measure.
Tools: Google Analytics
[object Object],[object Object],[object Object],...then integrate your data to get the complete picture!
Wrap Up: Write down list of priorities for going back to your organization.  What are you going to bring back? Flickr credit: Muffet

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Online Fundraising and Social Media for Nonprofits

  • 1. Online Fundraising and Social Media Workshop 14.10.2009 Lisa Hodges, Joint Leap Technologies Poonam Chengappa, CRY India Presented by SAFRG Lisa Hodges, Online Fundraising and Social Media Workshop 24.10.09
  • 2. Let's meet! Flickr credit: gopal1035
  • 3. Email Blasts Online Fundraising: 1. Strategy 2. Tactics Website 3. Metrics (and then start again...) Social Media
  • 4. Why is all this important?
  • 5.  
  • 6. “ In 2008, non-profits got about 10% of their donations online , according to a survey by Target Analytics. Given the high growth rate for Internet donations, we estimate that they'll constitute the majority of donations by 2020 .” Source: http://www.useit.com/alertbox/nonprofit-donations.html “ India would become the third largest country in terms of Internet users across the globe [by 2013], according to a forecast by Forrester” Source: http://www.egovonline.net/news-list/34-news/7371-india-to-have-3rd-largest-internet-users-by-2013-report.html
  • 7. Strategy: What is this online fundraising business and where do we start? Flickr credit: Stefan Baudy
  • 8. Fundraising Offline methods: -Direct Mail -Events -Etc. Email Blasts Online Fundraising: 1. Strategy 2. Tactics Website 3. Metrics (and then start again...) Social Media
  • 9.
  • 10. Start from the end and work your way back. Flickr credit: markhillary
  • 11. First, define your goals. Flickr credit Vadim Lavrusik
  • 12. Who are you trying to target? Be specific!
  • 13. What tactics are you going to use? (Email Campaign, Facebook, Blogging, etc.) We'll cover these strategies today.
  • 14. Determine who in your organization will be involved? Who will be responsible? (This is where you might want to bring in that intern who spends her free time blogging...)
  • 15. How will you know if you've succeeded? (We'll talk about this later in Metrics.) Flickr credit: kevinzhengli
  • 16. Review : Four initial questions: Why are you sending this campaign? What are you sending? How – what action do you seek? When do you need a response? Source : http://reson.us/2009/08/four-basic-questions-to-ask-when-designing-campaigns/ I would add: How will you measure results?
  • 17. Activity 1: Plan your own goals and who you are going to target.
  • 19. Often the first point of contact. Very important! Flickr user whiteafrican
  • 20. “ Highly satisfied visitors to nonprofits are 49 percent more likely to donate money to the nonprofit and 38 percent more likely to volunteer when compared to dissatisfied visitors.” Source: http://www.foreseeresults.com/Form_Nonprofit_Apr09.html
  • 21. Activity 2: Analyze two websites. What is important to you for an effective website?
  • 22.
  • 23. A Note on SEO.
  • 24. Online Payment Gateway (or, how to take donations online). Your website Merchant Account
  • 25. Do a test! Walk through a donation and make sure the process is easy for donors. Can you: -suggest an amount? -customize text/look and feel? -allow for recurring donations? -offer gifts in someone's honor? -automate receipts?
  • 26. Email Blasts/Campaigns Flickr credit: Tim Morgan
  • 27. The basic tools: Your list and an Email Service Provider. Flickr credit: L. Marie
  • 28. Email Service Provider: Great for tracking and managing campaigns.
  • 29.
  • 30.
  • 31. Note: For email campaigns, plan the whole thing before you start!
  • 32. Should drive back to website. If you can, create a landing page The website should drive email signups
  • 33. Activity 3 : Plan an email campaign
  • 34. Social Media: It's not just a fad. Flickr credit: MaximeF
  • 35. First, let's define “ social media ”. (Sometimes referred to as Web 2.0 ) What does it mean to you? How is it different from other media? Is that significant?
  • 36. Note: You are ahead of the curve in India.
  • 37. What does this have to do with fundraising??? Flickr credit: alicejamieson
  • 38. Start by using these tools to listen. They are great sources of information for you and your cause. (Thanks to Beth Kantor for this great insight!) Flickr credit: vieux bandit
  • 39.
  • 40. Other listening tools: http://search.twitter.com/ http://www.google.com/alerts
  • 41.  
  • 42. Blogging . Flickr credit: antigone78
  • 43. Blogging: 1. Why should my organization blog? 2. How do I get started? 3. What do I write about? What are the best practices?
  • 44.
  • 45. Facebook: Even your mom is on it. http://www.facebook.com/press/info.php?statistics
  • 46.
  • 47. Twitter: i would tell you about it, but i only have 140 characters. so to be brief, twitter is a very powerful tool that does many things like
  • 48.
  • 49. http://www.reddit.com/r/nonprofit/ Social Bookmarking sites: Digg, StumbleUpon, Reddit. Ahhhh!
  • 50.
  • 52. A word on mobile. Flickr credit: mrbill
  • 53. Don't feel overwhelmed! Start by slowly becoming familiar with the different tools. Find someone (young intern?) who uses these tools for personal use. Flickr user: Flying Kites
  • 54. In general, this will be more successful the more people you have on board in your organization. Get your executive staff to be personally get excited about it.
  • 55. Remember, this is about personal connection. Flickr credit: Pink Sherbet Photography
  • 56. Metrics. Yawn. Flickr credit: dominiqs
  • 57. Go back to your goals. Look at the different elements you can measure.
  • 59.
  • 60. Wrap Up: Write down list of priorities for going back to your organization. What are you going to bring back? Flickr credit: Muffet