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Difficult conversations a few tips

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Difficult conversations a few tips

  1. 1. DIFFICULT CONVERSATIONS A few tips
  2. 2. “In every difficult situation is potential value. Believe this, then begin looking for it.” Normal Vincent Peale
  3. 3. don’t see having a difficult conversation as a stumbling block Use it as an enabler
  4. 4. don’t worry, we’ve all done it…
  5. 5. don’t bottle it
  6. 6. “Leadership is not „making friends and influencing people‟ – that is flattery. Leadership is lifting a person‟s vision to high sights, the raising of a person‟s performance to a higher standard.” Peter Drucker
  7. 7. it’s your job as a manager to do this
  8. 8. Plan your conversation  How are you going to explain the issue clearly?  What are they likely to say?  What are you likely to say to this?  What’s the bottom line?  How are you going to move forward?
  9. 9. think logistics
  10. 10. choose a time and a place that optimises your discussion
  11. 11. take emotion out of it
  12. 12. Get straight to the point
  13. 13. tell them exactly what needs to change or happen differently
  14. 14. tell them why things need to change or be done differently
  15. 15. HANG BACK give them space to react and respond to what you have said
  16. 16. Respond to the points raised
  17. 17. don’t get derailed
  18. 18. stay on message
  19. 19. be respectful and tactful
  20. 20. keep it constructive
  21. 21. that doesn’t mean being dishonest
  22. 22. Agree what the next steps are
  23. 23. Commit to the way forward
  24. 24. Questions?

Notas del editor

  • Its an enabler for several reasons, Best case – person changes, worst case, you’ve prepared the road for a further conversation and action if needs be
  • Note “likely to say” not “want to say”! There’s a difference
  • Their perception is reality. Your job is to get them to understand YOUR perspective.

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