A hospitality consulting firm specializing in providing hospitality owners and management companies with solutions geared towards service excellence and growth of share holders profitability We specialize in hospitality related concepts , efficiencies and performances, whilst providing practical and simplistic strategies, solutions and services that focus on Revenue Generation and Profitability

2. Who are we

3. Who are we
A hospitality consulting firm specializing in
providing hospitality owners and management
companies with solutions geared towards
service excellence and growth of share holders
profitability.

4. What we do

5. What we do
We specialize in hospitality related concepts
, efficiencies and performances, whilst providing
practical and simplistic strategies, solutions and
services that focus on Revenue Generation and
Profitability

6. Transforming hospitality services
Feasibility Study
Operational Design
Optimization , Architecture
Back-office , Setup to Launch Asset Management
Customer Experience – turn Key
Service Transformation
Business
Process
Operations Management
Sales Acceleration
Business Growth &
Recovery innovation
Business Recovery

7. Transforming hospitality services
Feasibility Study
Mystery Shopping Support
Operational
Quality control Training, Development Asset Management
& Resource Assessment
S&M Support and
Revenue Generation
Service Transformation
Business
Transition
Asset Operations Management
Management Next Steps
Growth and Returns New markets
GOP turnaround New businesses Sales Acceleration
Feasibility studies
Business Recovery

8. How can we support

9. Feasibility Studies
 Market Need Vs. Desire
 examine the long term positioning and development of
a property including development, branding (for real
estate developments), repositioning, space
allocation, extensions and alternative uses.
 approaching the investment from every
direction, evaluating all the opportunities and advising
on how to capitalize on them.
 help ensure that the properties are suited to current
and future real estate trends, whilst generating an
optimum level of return for the future.

10. Asset Management
 Asset Management for Unit or Group of Hotels
 providing higher return on investment year on year
through stringent P&L management working closely
with Owners and GM of Property
 a close look at the day-to-day operations of the
business, analyzing budgets, cash
flows, forecasting, sales and marketing and
performance to ensure that the property is being
managed efficiently

11. Asset Management
 Operator Selection and Project
 evaluate feasibility amongst operator’s for project
 choose operator that meets owner market as well as
project needs in set guidelines
 lead all commercial negotiations as owners
representative with owners legal team end to end till
contract.
 monitor progress of project in relation to design
, concept , architecture and core management team
selection

12. Asset Management
 Owner Representation
 Done as an Audit and/or long term retainer
 evaluate P&L (top as well as bottom line and cash flow)
, profitability with set targets
 create vision with owner on next level for product
 lead all renovations / product changes from owners side
 evaluate all day to day operational standards, monitor quality
control, provide direction for success, working closely with
GM/ VP Operations of existing operator
 evaluate operator performance on global brand Vs unit success
 supervise on an on-going basis the management activities and
build collective success for the operator/owner.
 evaluate the performance of the operator’s key EXCOM
personnel including GM.

13. Service Transformation
 Design and Architecture
 concepts to design for existing or new hotel
 a close look at maximizing your infrastructure
 from development planning to hospitality design
strategy enabling achievement of owner/operators
target market through architectural setting, design, and
branding perception.

14. Service Transformation
 Mystery Shopping
 is your organization able to serve its Vision and Mission
 brand assurance / compliance evaluations
 customer/ guest experience evaluations
 specific "touch point" evaluations
 Internal and External Mystery Shopping
 External
 as a guest - narrowing down the difference between what you do
and how it is perceived is the first step to improving your front-end
customer service and increasing sales closures
 Internal
 analysis of set standards and processes
 are the core values being followed

15. Service Transformation
 Quality Standards application & training
(leading from Mystery Shopping )
 help you identify areas where employee training is required and
provide structure to improve.
 identify areas where trouble shooting is needed
 classify employees according to their performance and can be
used as a tool for incentives and appraising employees
 make comparative studies about service at your establishment as
against the global set standards and competition.
 provide you with actionable inputs on both your hard and soft
quality.

16. Operations Management
 Operational Management
 as an audit and/or build long term success
 evaluate P&L and profitability percentage Vs. budget and
market
 evaluate and reset competition benchmarking if needed
 participate and provide advice on F& B concepts and
support services planning.
 identify operational issues of management , training needs
and work with the owner /operator to develop acceptable
solutions beneficial to both owner / operator.
 evaluate life safety , food quality and engineering standards
for staff and guest safety
 co-ordinate and work with operator/owner improving brand
standards.

17. Sales Acceleration
 Sales and marketing maximization
 evaluate complete Sales & Marketing structure and agenda with
DOSM
 strategic and tactical planning for results:
 set up marketing agenda
 business plan and implementation methodology,
 sales strategies for market penetration in different business
segments,
 policies for rates to handle the various categories of the business.
 evaluate marketing opportunities
 streamline communication and PR in line with Brand promise and
delivery .

18. Business Recovery
 Audits for better results
 brand strength
 market definition, strategy and plans
 competitive environment
 sales force organizational structure
 financial resources/budgets
 approach to target markets
 product competitiveness
 pricing and channel strategy
 territory, market or segmentation structure
 market intelligence, customer understanding
 clarity and consistency of value proposition
 compensation structure

19. So how can we assist you
 By getting a clear understanding of your organization’s strengths, while
identifying opportunities for revenue and profitable growth.
 An independent, objective and detailed assessment of your asset –
Revenue , cost and operational capabilities to determine what is being
done well, while identifying weaknesses and missed opportunities to
drive profitability
 A roadmap for improvement – providing Owning Company with
either
 recommendations and solutions for Owners and Management or
 ongoing support services from experienced Hospitality professional
ensuring cost efficiencies and achieved deliverables

20. LiveBean Hospitality
contact@livebean.net