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MythsOfProductDevelopment
HBR’s 10mustreadsoninnovation
Stefan Thomke
ProfessorofBusinessAdministration
HarvardBusinessSchool
Donald Reinertsen
PresidentofReinertsen&Associates
The authors
The full article is available at Harvard business review
Technologycommercializationmanager
ExploitTechnologiesPte Ltd (ETPL)
Agencyfor Science, TechnologyandResearch (A*STAR, Singapore)
B. Eng &Ph.d(Engineering)
NanyangTechnologicalUniversity
Singapore
M.B.A.
INSEAD
Fontainebleau, France
Presentationby
LI Wei
Many companiestreat
MANUFACTURING
product developmentas itwere
The managers
WANT
✔Detailed and
predictable plans ✗Schedule variations
and waste
It works for factories, but
backfires
with product development
Designing
Products
Manufacturing
Products
Manufacturing is
repetitive and predictable
For productdevelopment
The output(information)
can beanywhere
Requirements
constantly
change
The tasks
are unique
It is important to appreciate the
difference and avoid fallacies
6
There are
that undermine
product development
fallacies
1.
High utilizationof resource will
improve performance
The managersoverlook
variability
Of development work
The variabilitycancause delays
dramaticallyasutilizationincreases
Resource
Utilization
Waiting
Time
50%25% 75%
30x
100%
And, the increased R&D inventory due to delays is
predominantly invisiblebecause they largely
consistof information
Besidesthecommon solutionto providea
capacitybuffer, thereare other viablesolutions
Change the
management
controlsystem
Selectively
addextra
resource
#
Limitthe
numberof
projects
Make R&D
inventory
“visible”
2.
Processing work inlargebatches
will be more economical
The managers
incorrectly believe that
large batches produce
“economies of scale”
Large batches do reduce the
transaction cost, however, they
increase the holding cost
Transaction Cost
HoldingCost
Batch Size
Cost
Holding Cost
TransactionCost
TotalCost
Optimal BatchSize
The optimal batchsize isthepoint where the combined
holding andtransactioncost islowest
OptimalBatch Sizes
Astonishing
results
3.
Teamsneed tofaithfullyfollow
theirdevelopment plan
The managers believe that
deviations from the plan is
poor management
and execution
However, many events can disapprove the
initial assumptions of the original plan.
Newtesting
results
Unexpected
information or ideas
Shift ofcustomers’
preferences
For all those reasons, sticking to the original
plan can be a recipe for
The plan should be treated as an
initial hypothesis that is
constantly revised
4.
The sooner a project isstarted,
the sooner it will be finished
The managersbelieve thatworks startedearly
do not need to be done later
Such thinking usuallyleads to
Moooooooooore
projectsa companycan vigorouslypursue
THAN
bite off more than
you can chew
Don’t
It will causethe dilutionof resource
It will causethe dilutionof resource
DANGEROUS
And, itis
Resource
Insufficient
E F
Slow
Project Progress
Project Duration
Cost andschedule overruns
Increases
Increase Exponentially
When …
CONTROL RESIST
New project
startingrate
Temptationto stealresource
from ongoing projects
We must
5.
The more features aproduct has,
the better customerswill likeit
Product development teams seem tobelieve that
addingfeatures creates valuefor customers
Companies that challenge the belief usuallycreate
products thatareelegant intheir simplicity
To do that, the development
team needs to definethe
problem clearly
problem
Itmakesthe team to
FOCUS onthe few
features that really
matterand determine
what to hide or omit
6.
The project will be more successful,if the
team“get it right the firsttime”
Requiring success on thefirst pass biases
teams towardthe least-risky solutions
To avoid makingmistakes,teams follow a
linear processin which each stageis
carefully monitored
Go/ NoGo
Milestone1
Go/ NoGo
Milestone2
Go/ NoGo
Milestone3
This processcan cause
project overrunsbecause the
feedback ofthe problem is
delayed
Fail early,failoften
Rapid
experimentation
New information
Diverse ideas
Crucial to
innovation projects
i
Summary
6FALLACIES
Highutilization Largebatchsize Followingplanstrictly
Startingprojects
toosoon
Too many
features
The mindsetof the
firsttime right
Avoid the mistakesand
keep projectson track
More presentations at
www.innodiary.org

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