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Facebook pages that work

       Liz McCarthy
     Bodleian Libraries




                          1
Liz McCarthy

         @mccarthy_liz
         @bodleianlibs
www.facebook.com/bodleianlibraries




                               2
So, what’s it all about?

2004 - Launched @ Harvard, then to universities in the us


2006 - extended to General Public - including brands



      2012 - 1 billion users

                                             3
Join the Crowd
University of Oxford | University College | Trinity
    College | English Faculty Library | OUP | Said
Business School Admissions | Music Faculty Events |
   Botanic Gardens and Harcourt Arboretum | PPE |
  Bodleian Libraries | Ashmolean | Faculty of Law |
 oxford alumni | Oxford English Dictionary | Oxford
 University Student Union | Centre for Hindu sTudies


              Most importantly…
  Students | potential students | researchers
             press | funders | alumni       4
SOCIAL MEDIA ISN’T CUTTING EDGE
           ANYMORE
   IT’S JUST PART OF HOW WE
         COMMUNICATE


                           5
YOU ALREADY HAVE AN ONLINE
         BRAND
         OWN IT


                        6
So, you think you want to use
          Facebook?




        Don’t panic


                          7
FIRST THINK ABOUT WHY




                        8
Define and articulate your goals

    Interact with online audience
          Boost awareness
            Drive traffic
     Learn about your community
         Share information
                  ??
                                9
HOW DOES IT FIT WITH OTHER
   COMMUNICATIONS?
           Email
      Printed material
        Face-to-Face
         Broadcast
          Websites
             ??



                         10
SOCIAL MEDIA STRATEGY
           VS
COMMUNICATIONS STRATEGY


                     11
THE HOW
Create a page
Add info and photos
Make your timeline interesting
Add great content
Monitor



                                 12
THE HOW
Create a page
Add info and photos
Make your timeline interesting
Add great content
Monitor



                                 13
Choose your type




                   14
THE HOW
•   Create a page
•   Add info and photos
•   Make your timeline interesting
•   Add great content
•   Monitor



                                     15
MAKE IT DO SOME WORK




                       16
THE HOW
Create a page
Add info and photos
Make your timeline interesting
Add great content
Monitor



                                 17
MILESTONES




             18
THE HOW
Create a page
Add info and photos
Make your timeline interesting
Add great content
Monitor



                                 19
CONTENT IS KING

 WATCH YOUR AUDIENCE
  WHAT DO THEY POST?
WHAT DO THEY RESPOND TO?
 WHEN ARE THEY ONLINE?



                           20
DON’T ASSUME

FACEBOOK ISN’T TWITTER
 IT’S NOT YOUR WEBSITE
 ADJUST YOUR CONTENT
 EXPERIMENT AND TEST



                         21
QUESTIONS TO ASK

     DOES IT FIT WITH YOUR GOALS?
            IS IT UP TO DATE?
DOES IT OFFER VALUE TO YOUR AUDIENCE?




                                  22
EDGERANK



AFFINITY - RELATIONSHIP BETWEEN USER AND
  STORY (ONE WAY)
WEIGHT - BASED ON KINDS OF REACTIONS (PHOTOS,
  VIDEOS, LINKS RANK HIGHEST)
RECENCY - NEWER > OLDER
                                       23
VIDEOS




         24
PRESENTATIONS & RESEARCH




                      25
EVENTS




         26
CAMPAIGNS




            27
OTHER IDEAS?
   CROWDSOURCE                  ASK
      PHOTOS                 QUESTIONS
                  ANSWER
                 QUESTIONS

GIVE YOUR AUDIENCE       CONTESTS, QUIZZES,
 THE ‘INSIDE STORY’         AND GAMES

                                    28
SET SOME GROUND RULES
DO YOU HAVE A SOCIAL MEDIA POLICY?
• ALLOW AND ENCOURAGE DEBATE
• DON’T CENSOR COMMENTS – UNLESS
  OFFENSIVE/SPAM
• BE TRANSPARENT
• RESPECT THE LAW
• REMEMBER YOU’RE REPRESENTING YOUR
  ORGANISATION
                                  29
THE HOW
CREATE A PAGE
ADD INFO AND PHOTOS
MAKE YOUR TIMELINE INTERESTING
ADD GREAT CONTENT
MONITOR



                                 30
MONITOR: INSIGHTS




                    31
MONITOR MORE: LINKS




                      32
KEEP MONITORING: WEBSITE
        TRAFFIC




                       33
MONITOR EVEN MORE:
 CONVERSATIONS




                     34
AND FINALLY…

   IT’S A CONVERSATION, AND IT’S
        CONSTANTLY CHANGING
REMEMBER IT’S ONLY ONE PART OF HOW
           YOU COMMUNICATE



                              35

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Facebook Pages that Work (updated November 2012)

  • 1. Facebook pages that work Liz McCarthy Bodleian Libraries 1
  • 2. Liz McCarthy @mccarthy_liz @bodleianlibs www.facebook.com/bodleianlibraries 2
  • 3. So, what’s it all about? 2004 - Launched @ Harvard, then to universities in the us 2006 - extended to General Public - including brands 2012 - 1 billion users 3
  • 4. Join the Crowd University of Oxford | University College | Trinity College | English Faculty Library | OUP | Said Business School Admissions | Music Faculty Events | Botanic Gardens and Harcourt Arboretum | PPE | Bodleian Libraries | Ashmolean | Faculty of Law | oxford alumni | Oxford English Dictionary | Oxford University Student Union | Centre for Hindu sTudies Most importantly… Students | potential students | researchers press | funders | alumni 4
  • 5. SOCIAL MEDIA ISN’T CUTTING EDGE ANYMORE IT’S JUST PART OF HOW WE COMMUNICATE 5
  • 6. YOU ALREADY HAVE AN ONLINE BRAND OWN IT 6
  • 7. So, you think you want to use Facebook? Don’t panic 7
  • 9. Define and articulate your goals Interact with online audience Boost awareness Drive traffic Learn about your community Share information ?? 9
  • 10. HOW DOES IT FIT WITH OTHER COMMUNICATIONS? Email Printed material Face-to-Face Broadcast Websites ?? 10
  • 11. SOCIAL MEDIA STRATEGY VS COMMUNICATIONS STRATEGY 11
  • 12. THE HOW Create a page Add info and photos Make your timeline interesting Add great content Monitor 12
  • 13. THE HOW Create a page Add info and photos Make your timeline interesting Add great content Monitor 13
  • 15. THE HOW • Create a page • Add info and photos • Make your timeline interesting • Add great content • Monitor 15
  • 16. MAKE IT DO SOME WORK 16
  • 17. THE HOW Create a page Add info and photos Make your timeline interesting Add great content Monitor 17
  • 19. THE HOW Create a page Add info and photos Make your timeline interesting Add great content Monitor 19
  • 20. CONTENT IS KING WATCH YOUR AUDIENCE WHAT DO THEY POST? WHAT DO THEY RESPOND TO? WHEN ARE THEY ONLINE? 20
  • 21. DON’T ASSUME FACEBOOK ISN’T TWITTER IT’S NOT YOUR WEBSITE ADJUST YOUR CONTENT EXPERIMENT AND TEST 21
  • 22. QUESTIONS TO ASK DOES IT FIT WITH YOUR GOALS? IS IT UP TO DATE? DOES IT OFFER VALUE TO YOUR AUDIENCE? 22
  • 23. EDGERANK AFFINITY - RELATIONSHIP BETWEEN USER AND STORY (ONE WAY) WEIGHT - BASED ON KINDS OF REACTIONS (PHOTOS, VIDEOS, LINKS RANK HIGHEST) RECENCY - NEWER > OLDER 23
  • 24. VIDEOS 24
  • 26. EVENTS 26
  • 27. CAMPAIGNS 27
  • 28. OTHER IDEAS? CROWDSOURCE ASK PHOTOS QUESTIONS ANSWER QUESTIONS GIVE YOUR AUDIENCE CONTESTS, QUIZZES, THE ‘INSIDE STORY’ AND GAMES 28
  • 29. SET SOME GROUND RULES DO YOU HAVE A SOCIAL MEDIA POLICY? • ALLOW AND ENCOURAGE DEBATE • DON’T CENSOR COMMENTS – UNLESS OFFENSIVE/SPAM • BE TRANSPARENT • RESPECT THE LAW • REMEMBER YOU’RE REPRESENTING YOUR ORGANISATION 29
  • 30. THE HOW CREATE A PAGE ADD INFO AND PHOTOS MAKE YOUR TIMELINE INTERESTING ADD GREAT CONTENT MONITOR 30
  • 34. MONITOR EVEN MORE: CONVERSATIONS 34
  • 35. AND FINALLY… IT’S A CONVERSATION, AND IT’S CONSTANTLY CHANGING REMEMBER IT’S ONLY ONE PART OF HOW YOU COMMUNICATE 35