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The New Sales Playbook

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January 14, 2010
January 14, 2010
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The New Sales Playbook

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How to fill your sales funnel. Taking the old school sales practices and integrating with new school practices to enhance the relationship funnel

How to fill your sales funnel. Taking the old school sales practices and integrating with new school practices to enhance the relationship funnel

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The New Sales Playbook

  1. 1. SESSION SPONSOR THE NEW SALES PLAYBOOK Darrell Amy, Dealer Marketing Larry Levine, Social Sales Academy
  2. 2. SALES FUNNEL How Do You Fill Your Sales Funnel? 30-60-90
  3. 3. Two Types of Prospects
  4. 4. SEARCHING Marketing NOT SEARCHING Sales RELATIONSHIP FUNNEL LEAD FUNNEL Two Prospect Funnels
  5. 5. Filling the Funnel: The Old Sales Playbook
  6. 6. Buyers are 57% of the way through the decision making process before engaging with a sales rep or vendor. Corporate Executive Board Harvard Business Review, June 2012 Survey of 1,600 mid-sized business decision makers The Buyer Changed
  7. 7. Buyer 2.0 Researches Online 1. Empowered with information 2. Afraid of making bad decisions 3. Pressed for time
  8. 8. • The modern consumer is digitally driven, socially connected and mobile empowered. • Unlimited access to real-time information about your company, products, competitors & customers
  9. 9. Google & LinkedIn have forever changed the sales process.
  10. 10. Meet the Newest Members of Your Sales Team
  11. 11. NEW SALES PLAYBOOK The Problem OLD SCHOOL NEW SCHOOL
  12. 12. The New Sales Playbook SEARCHING Marketing NOT SEARCHING Sales RELATIONSHIP FUNNEL LEAD FUNNEL
  13. 13. SESSION SPONSOR Larry Levine Sales How to Fill Your Relationship Funnel
  14. 14. My Story • 28 years in the industry • Los Angeles sales “rat race” • Zero account base • 2014 Results • $650,000 in net new business • $1,600,000 pipeline leveraging LinkedIn relationships www.linkedin.com/in/larrylevine1992
  15. 15. KNOW LIKE TRUST NOT SEARCHING Sales RELATIONSHIP FUNNEL
  16. 16. “The two keys to success are: (1) building relationships and (2) changing the way people think” Social selling can accomplish both “1937”
  17. 17. The Power of Your Network
  18. 18. 177 Finance Directors!
  19. 19. Let’s Do Some Simple Math Three Accounts per Week 3 current clients Five Second Degree Connections 15 new prospects One Month 60/month One Year 720/year 10% Appointment Ratio 72/year 6 new sales appointments per month
  20. 20. Social Selling Defined Using social networks to leverage your personal brand to fill your relationship funnel. NOT SEARCHING Sales RELATIONSHIP FUNNEL
  21. 21. THE KEY TO WINNING IN SOCIAL IS NOT TO ADOPT A SEPARATE STRATEGY FOR IT BUT TO LOOK AT THE EXISTING SALES STRATEGY AND INTEGRATE SOCIAL INTO IT. NEW SALES PLAYBOOK OLD SCHOOL NEW SCHOOL
  22. 22. Daily Habits Killer Profile Pillars of Social Selling Success Social Selling Skills
  23. 23. Headline Business Head Shot (First Impression) Personal URL Headline: What You Do (Not Your Title)
  24. 24. Contact Information Phone Number Email Twitter Dealer Website/Blog
  25. 25. Trust = Credibility + Connection WHO does this rep know that I know? WHAT does this rep know that could help my business?
  26. 26. “77% of people who are going to interact with you will check you out on LinkedIn first.” Entrepreneur Magazine It is about bringing your personal brand to the marketplace to parallel your business brand
  27. 27. RESEARCH Find companies and contacts in your territory. FOLLOW Learn about your prospect CONNECT Send a personalized invitation. NURTURE Build relationship with content MEET Ask for a conversation. The Social Selling Process
  28. 28. Nurturing Relationships Content Drives Conversation
  29. 29. • 2009 met with CFO – just entered into agreement • Mined connections – led to IT Manager and Staff Accountant (Connected) • 2013 found out Kiwanis friend was a docent • Set up 90 day campaign • (4) KM C554e’s
  30. 30. SESSION SPONSOR Marketing How to Build a Lead Funnel
  31. 31. KNOW LIKE TRUST Marketing Role SEARCHING Get Found Online With References And Helpful Info NOT SEARCHING Provide content for sales reps to share Sharable Content
  32. 32. 94% of buying decisions begin online Digital content IS becoming a deal breaker for consumers who are looking for information online. Companies that aren’t there with answers to prospects’ questions will fall off the radar, while brands that anticipate questions and provide useful resources will win brand awareness and, eventually, conversions. Acquity Group, 2014 B2B Procurement Study
  33. 33. Get Found
  34. 34. Create Lots of Content • Blog at least once a week • Share on social networks
  35. 35. What Type of Content? 1. Who is your target? 2. What are their challenges? 3. Where do they consume content?
  36. 36. SALES SALES LINKEDIN COACHING MARKETING MARKETING 57% IN PERSON DIGITAL PROSPECTING DIGITAL MARKETING ONLINE BLOG WRITING SOCIAL MEDIA SEARCH ENGINES WEBSITE DESIGN
  37. 37. SESSION SPONSOR What Now? Implementing the New Sales Playbook
  38. 38. Sales-Fill Relationship Funnel 1. Optimize LinkedIn Profiles 2. Master Social Sales Skills 3. Share Content 4. Drive Conversation NOT SEARCHING Sales RELATIONSHIP FUNNEL
  39. 39. Marketing-Fill Lead Funnel 1. Create Lots of Content 2. Get Found Online 3. Provide Content for Sales to Share SEARCHING Marketing LEAD FUNNEL
  40. 40. Questions? Darrell Amy Dealer Marketing damy@dealermarketing.net Larry Levine Social Sales Academy llevine@socialsalesacademy.net

Notas del editor

  • More from the IDC Study:
    Complex decisions are fraught with risk. To increase trust and confidence in making high-stakes company purchase decisions, B2B buyers leverage their professional networks. Social media makes accessing these networks more efficient. New global research, conducted by IDC in February 2014, finds that online social networks play a vital role in the purchase process of 84% of the most senior B2B buyers. In the final stage of the purchasing process, when stakes are highest, online networks are the number one preference of buyers.

    Sales professionals are advised to pay attention to this trend. The rise of digital communications has already eroded the opportunity to sell face to face. For example, IDC's 2012 IT Buyer Experience study reported that an average of nearly 50% of the purchasing process for technology solutions is complete before a salesperson becomes involved. Reduced face-to-face time is not the only change salespeople need to worry about now. Relationship building, referrals, and recommendations are also shifting online. To succeed today, sales professionals must answer their social phones.
  • Engage with prospects
    Reply to questions posed
    DO NOT SELL – be useful to them
  • It’s “what you know” and “who you know”
    LinkedIn gives you both!

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