Global delivery model- Case study

1. Infosys: Global delivery Case study Guidance by: Professor Bruce Rosenthal Presented by: Taniya Bhowal Jessica Roberts Deepika Naphri Lovneet Singh

3. IT Services

4. Engineering Services

5. Consulting Services

6. BPO Services

8. Centers Infosys is a flat world company and its centers are across the globe. Source: http://www.infosys.com/contact/default.asp

9. Effects of GDM implementation Graph Source: http://www.1000ventures.com/design_elements/sponsored/infosys_thruyears.gif

10. Infosys Mysore, India

11. Nice book… But why to include Infosys as a case??? A small company from a developing nation. Successful expansion. Dream revenues

13. It’s a combination of on-site and offshore development models.

14. Working principal of GDM is to take work to location where best talent is available at most economical cost, which makes sense and also involves less risks.G D M

15. Infosys’s GDM The work is divided in two segments: On-site Tasks included: Client interaction Goal setting Architecture requirements First –level and facilities support. Global development centers Proximity development centers(PDC) Offshore development centers

16. Infosys’s GDM cont.. Proximity development centers(PDC) Tasks include: Requirement analysis and prototype building Implementation support Near-site support and service redundancy Offshore development centers Tasks performed: Information support Detailed design, code development, testing and integration. Report building and extensive BPO services

17. Infosys Chandigarh, India

20. Infosys Pune, India

21. Since 2006… Received awards in 2007 for achieving breakthrough performance by Palladium Group.1 In 2007, Infosys announced of reducing dependence on US market to sustain growth. Goal was to increase Europe share to 30% and rest of world share to 20%. Europe goal was achieved in August 2008.2 In 2008 company started to bid for Axon, a UK based consultancy firm.3 According to Infosys’s CFO, clients are waiting for macro-economy to become stable before long term commitment. (WSJonline.com September 11th, 2009) 1.http://www.business-standard.com/india/storypage.php?tp=on&autono=30609 2.http://www.foxnews.com/printer_friendly_wires/2007Aug30/0,4675,IndiaUSInfosys,00.html 3.http://www.businessweek.com/globalbiz/content/aug2008/gb20080827_866743.htm?campaign_id=rss_topStories

22. Revenue growth since 2006 2005-06 2152* 2006-07 3090* 2007-08 4176* 2008-09 4663(till third quarter)* * Source: Infosys annual report for corresponding years.

23. Infosys Kuwait ( coming soon)

24. Connecting case to the course

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