This document discusses the future of enterprise search in 2025. It notes that digital transformation, changing customer expectations, and the increasing role of AI will drive the need for adaptable and flexible workflows, human-machine augmentation, and an emphasis on innovation and creativity. By 2025, enterprise search is predicted to provide a unified interface for accessing information, connecting insights to actions, and measuring outcomes. Key technologies enabling this vision include natural language processing, machine learning, and a modular architecture providing scalability, security and a user-focused experience.
2. Digital transformation is
the process of using digital
technologies to … meet
changing business and
market requirements.
-- Salesforce.com
Digital transformation is a
foundational change in
how an organization
delivers value to its
customers
-- CIO.com
Digital transformation is
the strategic adoption of
digital technologies, such
as a digital workspace, to
improve processes and
productivity
-- Citrix
Digital business transform
ation is the process of
exploiting digital technolo
gies and supporting
capabilities to create a
robust
new digital business
model.
-- Gartner
3. Skills that can easily be
standardized, codified, or
routinized are most likely
to be automated. Those
that involve hands-on or
real-time problem-solving
are less so.
MIT Sloan
Employees will have to
apply creativity, critical
thinking and constant
upskilling to solve complex
problems.
Gartner
By the end of 2019,
automation will eliminate
20% of all service desk
interactions due to
cognitive systems.
Forrester
4. Trends and drivers
Increasing customer expectations
Customer insights are critical to workflows
AI is ubiquitous
5. Consequences:
− Adaptable and flexible workflows
− Human and machine augmentation
− Emphasis on innovation and creativity
Implications:
− Unified information access
− Connect insights to actions
− Measure outcomes over activities
6. Find
the correct
product
Connect
to the right
person
Resolve
a problem
Know
exactly what
to do next
Drive
relevant
conversations
Search is the universal interface
Ask
questions
naturally
Know who to
go to
See what you
asked for
16. Explore
Accelerating agility with hyper-personalized exploration
FEATURE BENEFIT IMPACT
Modern distributed
architecture, built on
Apache Solr and Spark
Reliable performance
at scale in real-time
Deliver highly accurate, relevant results
from billions of documents and
thousands of queries per second (QPS)
Signal-driven relevancy Personalized results increase
productivity, reduce frustration
Tailor results in real time with user info
like role, dept, location and expertise
Fusion App Studio
Let developers quickly create apps in
minutes, using prebuilt templates
Rapid time to value
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18. Integrate
Eliminating data silos and making tribal wisdom less “tribal”
FEATURE BENEFIT IMPACT
Entity Extraction
Classify and categorize items
such as people, places, and
things from unstructured text
Improve search precision so people can do their
jobs better with less error
200+ connectors and an
advanced Connector SDK
Real-time access to billions of
documents in many storage
systems and file formats
Increase: access to precise information and
employee productivity. Decrease: frustration,
time to market, and time to value.
Integrated security
Reduce risk by complying with
company data security policies
and global regulations such as
GDPR
Securely administer access controls by
integrating AD, SSO, and Kerberos with support
for field, document, and user-level restrictions
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2
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20. FEATURE BENEFIT IMPACT
Self-learning, real-time
recommendation engine
Help users when they don’t
know what they are looking for
Increases employee productivity, decreases
frustration, ands speeds time to value for new
ideas and projects
Natural Language
Processing and rules-based
NLP suite
Determines user intent with ML
and returns relevant results,
without requiring users to spell
perfectly or learn complex query
query operators.
Allows users to search like they speak,
augmenting individual and team intelligence
Content and signal-driven
relevancy
Personalizes results, improving
with each click as the system
learns from user activity
Connects people to insights, to content and to
each other--promoting collaboration, reducing
frustration and increasing innovation
Curate
Dramatically improve employee engagement and productivity
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22. Closing
Enterprise search is more relevant now than ever
It is key to achieving digital transformation
It enables innovation as well as efficiency