1. From Management 1.0 to Management 3.0
Management 1.0 Mind (process) IQ
Scientific
(past)
Management 2.0 Mind (process) IQ
Social Heart (people) EQ
(present)
Management 3.0
Integrative Mind (process) IQ
(future) Heart (people) EQ
Soul (sense) SQ
3. How to address challenges (Adam Kahane)
Type of Approach to low Approach to Process
Complexity complexity high complexity requirements for
high comlexity
Dynamic Piece by piece System as a Systemic
whole
Social Experts and Stakeholders Participative
Authority
Generative Existing practice Emerging Creative
practices
7. Four Levels of Responding to Change
Manifest
action 1. Reacting: quick fixes
Process,
structure 2. Redesigning: policies
Thinking 3. Reframing: values, beliefs
Source
of energy,
4. Regenerating: sources of commitment and
inspiration
energy
and will
8. Theory U
Downloading Performing by
past patterns operating from the whole
suspending embodying
Open
VoJ Seeing Mind Prototyping the new by
with fresh eyes linking head, heart, hand
redirecting enacting
Open
VoC Heart
Sensing Crystallizing
from the field vision and intention
letting go Open letting come
VoF Will
Presencing
connecting to Source
Who is my Self?
What is my Work?
9. Fixing the Crisis Framework: Systemic U-process
What are the events What events
going on in current reality? might you see?
What are the
patterns of behavior What
patterns of behavior
underlying those
might you see?
events?
What is the
Desired
systemic
systemic
structure
structures
in this
situation?
If you had an organization
What seriously aimed at creating
mental models
your desired vision, what
keep keep reinforcing
mental models
the systemic structure?
would have to be present?
What is the What is the What, then, is the
expoused vision vision “in use” What is the
vision underlying that an observer might deduce desired
you want to your from your actions, even if you
create? behavior? haven’t explicitly chosen it?
vision?
10. 2 Questions 3 Levels of Knowledge
Explicit
Knowledge
(written, visible)
Tacit
Knowledge
(embodied)
Who is my Self?
Self Trascending
What is my Work?
Knowledge
(not yet embodied)
12. IQ, EQ, SQ EQ
Company
culture
SQ IQ
12 qualities of SQ Action
Plans
Power Wisdom Love Extended
bottom line
Willing Thinking Feeling Customer Satisfaction
Employee health
Deep Self, Core Vision, Revenue and Profit
Potentiality Environmental effect
Social consequences
SQ : Exist for, Aspires to,
take Responsability for Business as Usual