People first at tori.fi
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Why people need to come first if you want to excel. Introduction to our culture and thinking, and how we use lean-start-up methods company wide to hack growth, solve user's problems and put our focus into areas which matter most.
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People first at tori.fi
- 1. Success comes with people #peoplefirst Tori.fi case 6.6.2015, Jussi Lystimäki, tori.fi tori
- 2. Culture Together Focus “Company culture is at the heart of competitive advantage, because it determines how things are done and how people behave; it is the hardest thing for competitors to copy ” Bain & Company
- 3. A Challenge?
- 4. #Belonging is an energy of excelling
- 5. Layers of culture – a high performance model Engagement Emotional Rational Quality of leadership Signifigance and meaning Understanding diversity Inspiring & challenging Processes and methods Compensation & benefits Development and feedback Hoshin, etc. Culture Culture of continuous development on personal and team and org. levels
- 6. Tori achieved its mainstream scale by having the right focus 0 2000000 4000000 6000000 8000000 10000000 12000000 14000000 Visits to our site, monthly tracking, 60 weeks Our users trade €6+B every year
- 7. #userfirst
- 10. Focus
- 12. This feeling – we care about it and carry this with us as a team
- 13. #reflection
- 14. …The mission matters perhaps most in execution
- 15. …in Tori, we know this is true
- 16. Culture Together Focus “Company culture is at the heart of competitive advantage, because it determines how things are done and how people behave; it is the hardest thing for competitors to copy ” Bain & Company
Editor's Notes
- Things which are not ready Most important things rather than incremental and additional things
- Positiivisen fiiliksen kierre: - Lankutus - Joka päivä aamukokoontumisen jälkeen yhteinen 60 sekunnin lankkusessio - Vieraiden kanssa saatetaan ottaa toisen kerran päivän aikana. Konsernin pääjohtaja, poliisin edustajat ja muut yhteistyökumppanit - Formal payday - Pukeutuminen yleisesti ottaen hyvin rentoa. Palkkapäivänä laitetaan päälle kuitenkin vähän tyylikkäämpää pukua. - Uuden työntekijän aloitus - Perinteenä on, että edellisenä taloon tullut työntekijä toivottaa uuden työntekijän tervetulleeksi. - Esimerkkejä: Koodarin tunteikas puhe torin kulttuurista uudelle asiakaspalvelijalle. Myyntijohtajan antama Ferrari autovertikaalin vetäjälle. Tietysti omasta lapsuudesta tuttu pikkuauto - lahja jolla on tarina - Miksi? Huomioiminen, positiivinen fiilis... - Zappos: Tyytyväiset työntekijät, tyytyväiset käyttäjät, tyytyväiset asiakkaat, tyytyväiset omistajat
- There are many important topics – User first session: Control groups AB testing Experimentation platform
- Really focus on one thing at the time Only few things that make the difference and move the needle
- IN the same room Really working together across the team boundaries
- Things which are not ready Most important things rather than incremental and additional things