1. Emotional intelligence
The capacity for recognizing our own feelings and those of others, for
motivating ourselves, and for managing emotions well in ourselves and
in our relationships.
The 5 Components of EI:
Goleman’s Categories
y Self-Awareness
y Self-Regulation
y Self-Motivation
y Social Awareness
y Social Skills
Some Gender Differences:
• Greater need for • More willing to compromise
connectedness social connectedness for
• Have a wider range of independence
emotions • Not as good as women at this
• Better at reading emotions • Less adept than women
• Better at developing social overall
strategies overall
• Perhaps more engaged in • More physiologically
marital conflict overwhelmed by marital
conflict
Importance of EI in Organizations:
The higher you go, the more EI matters--the more SOCIAL
COMPETENCE matters
– influence, communication, change catalyst,
conflict management, building bonds,
collaboration and cooperation;team capabilities.

2. – leadership, duty, respect, selfless service,
honor, integrity, personal courage.
Measurement of the Emotional Competencies (Goleman)
model
Two measurement tools are based on the Goleman model:
1. The Emotional Competency Inventory (ECI), which was created in
1999, and the Emotional and Social Competency Inventory (ESCI),
which was created in 2007.
2. The Emotional Intelligence Appraisal, which was created in 2001
and which can be taken as a self-report or 360-degree
assessment.
Criticism of the theoretical foundation of EI:
1. EI cannot be recognized as a form of intelligence
2. EI has no substantial predictive value
Criticism on measurement issues:
1. Ability based measures are measuring conformity, not ability
2. Ability based measures are measuring knowledge (not actual
ability)
3. Self report measures are susceptible to faking good
4. Claims for the predictive power of EI are too extreme