Lessons learnt activity involves reviewing a completed project or phase to identify what went well and what problems occurred, and determining corrective and preventive actions. It helps improve future projects based on past experience. The key stakeholders provide inputs like feedback and metrics, which are analyzed in the lessons learnt meeting to continually enhance the quality system and customer satisfaction, as required by ISO 9001.

1. Lessons Learnt Activity RELATION WITH ISO 9001 clauses -By Madhavan Karthikeyan [ISO 9001 Lead Auditor, IRCA Recognized]

7. Process Input Process Stakeholders Output Send out copies of previous postmortem results for review, if there are any ( PM/TL ) Ask team members to send ahead issues they would like to discuss at the meeting ( PM/TL ) Conduct meeting in a blame-free atmosphere ( PM/TL ) Send out an agenda with a list of potential topics, if you have any ( PM/TL ) A Review and rank all of the issues to be discussed. ( PM/TL )

8. Process Input Process Stakeholders Identify what went Right Identify what went Wrong Corrective Action Preventive Action Identify strength of project team Identify weakness of project team Continual Improvement Output Lessons Learnt Activity A

10. After the Meeting Send notes on the discussion to all attendees and other interested parties Document the recommendations. Be sure to refer to the recommendations in future project meetings so people can track progress

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