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The deep and meaningful of requirements gathering

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Presentation at Mahara Hui 2017 by Shane Nuessler (University of Canberra) in Auckland, New Zealand, on 7 April 2017.

YouTube presentation link can be found here:

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The deep and meaningful of requirements gathering

  1. 1. The deep and meaningful of requirements gathering Mahara Hui 2017 keynote by Shane Nuessler
  2. 2. Is this really what we wanted? Or were we just not asked the right questions? First: The opposite of deep and meaningful.
  3. 3. Having been invited to help gather requirements for a redesign of FAD Staff, studio, and connecting spaces I needed a way of getting to the heart of what people wanted that went beyond function. We needed to ask the right questions!
  4. 4. But what does that mean? In Practice? ● ● ● ● ●
  5. 5. Enter:Experience Centered Design ➔ The need To generate wholistic understandings ➔ Requires careful attention To the framing and selection of questions using empathic enquiry ➔ To enable Effective and Affective user centered design (Lim, Odom. 2009)
  6. 6. Meet Tim He wants his office to make him feel experimental, innovative, visible, accessible, connected.
  7. 7. Meet Jane. To her a studio space means being collaborative and flexible, with use of open plans. They are energetic, active spaces that inspire and support innovation.
  8. 8. The experiences we are looking for
  9. 9. Can this approach can be applied to any human experience? ● ● ● ●
  10. 10. 10 systems make up the Virtual Learning Environment at the University of Canberra BECAUSE OF THE EXPERIENCE OUR STAFF AND STUDENTS WANTED WE PROCURED THEM ALL IN ONE GO
  11. 11. Wrap up activity: Compare the results Which responses are more helpful for understanding what makes a ‘good’ keynote? Open to all. Can 5 people read out their responses to the first set of questions Can 5 people read out their responses to the second set of questions
  12. 12. Try it for yourself! I hope you can adapt this approach for use in your own work to design and deliver the kinds of experiences your users and stakeholders are looking for. If you want to read the paper by Lim and Odom see: Lim, Y., Odom, W. (2009). On the importance of framing questions for user research in the experience-centered design process. In workshop proceedings of Building a unified framework for the practice of eXperience Design. CHI 2009 Conference on Human Factors in Computing Systems. ( Copy)