SlideShare una empresa de Scribd logo
1 de 35
Amanda Davis
                       Debra Reich
                       Scott Williams
The   Wagasa Project   Natalie Wong
The   Wagasa Project

                        Agenda
• Executive Summary
   – Objectives
   – Methodology
   – Summary of Issues Prioritized by Severity & Scope
   – Major Findings
   – Recommendations
• Usability Issues by Severity and Scope
• Conclusions
• Appendix

                                                                      2
The   Wagasa Project




Executive Summary




                                       3
The   Wagasa Project
EXECUTIVE SUMMARY

Objectives

The Wagasa Project team reviewed the Lake Health web site to
determine how easy it is for potential patients to:
   • Find required information online to make informed health
     decisions
   • Get support to live a healthy lifestyle
   • Contact a Lake Health center for urgent care or to schedule
     an appointment




                                                                      4
The   Wagasa Project
EXECUTIVE SUMMARY

Methodology

• 4 expert reviewers using the heuristic evaluation technique to
  evaluate the LakeHealth.org web site
• Each expert reviewer was assigned a persona to perform the
  evaluation as
• Each expert reviewer would walk through the web site by
  performing their persona’s corresponding tasks
• The heuristics used were from Jakob Nielsen’s Ten Usability
  Heuristics list (see Appendix)




                                                                      5
The    Wagasa Project
EXECUTIVE SUMMARY

Summary of Issues Prioritized by Severity & Scope

Usability issues are categorized according to:
Severity
High     Prevents the user from completing their task               Issues by Priority
         or causes significant pause or confusion and
                                                         Severity         Scope          # of Issues
         may cause them to abandon their task.
                                                          High            Global             4
Medium   Causes some pause or confusion, but the user
         is able to continue or find a workaround to      High            Local              1
         complete their task.                            Medium           Global             4
Low      Causes annoyance or slight pause or confusion
                                                         Medium           Local              1
         but does not deter the user from completing
         their task.                                      Low             Global             2
                                                          Low             Local              3
Scope
Global   Impact greater than a single web page
Local    Impact limited to a single web page

                                                                                                       6
The   Wagasa Project
EXECUTIVE SUMMARY

Major Findings

The usability review of LakeHealth.org resulted in the following
major findings:
   • Information were not always readily discoverable
   • Information found on pages were sometimes
     overwhelming to the user to read through
   • The search feature was broken (on some browsers, it was
     unusable)
   • Dead links (Page Not Found error messages)




                                                                       7
The   Wagasa Project
EXECUTIVE SUMMARY

Recommendations

Lake Health web site will benefit from the following top
recommendations:
    • Work with an information architect to create a hierarchy of the
      data you wish to share with the community. He or she will help
      you organize the pages and information in an easy to access
      manner.
    • Change the basic format of the pages to reduce the amount of
      information on each one. Ensure that each page has one or two
      main goals and users can find the key piece of data they require
      in each area.
    • Allow users to type a full word and click a “search” button to
      find information. Consider changing your search results
      provider.
    • Ensure that all pages are present so visitors do not see a “404 –
      page not found” error.

                                                                            8
The   Wagasa Project




High Severity Issue
 Global in Scope



                                         9
The   Wagasa Project
Information Architecture is Unclear

Issue
Reviewers were unable to find the area of the site
where they could perform simple tasks such as
schedule an appointment.

Details
Reviewers found that most relevant information were
not brought to the front and center where their focus
usually lead them.
Most of the valuable real estate space on the page for
content was found to be not relevant to the section.

Recommendation
Consider hiring an Information Architect to organized
information that would benefit Lake Health web site
users to find information easier.




                                                                           10
The   Wagasa Project
Inconsistent Browser Behavior

Issue
There are inconsistent performance across different
browsers.

Details
The top-level navigation does not show in Safari or
Internet Explorer.
The flash object on the homepage would not function
properly if the browser did not have the correct flash
player plugin installed.


Recommendation
Be sure to test the system on the most popular
browsers (Chrome, FireFox, Internet Explorer, and
Safari). Also note on the top section of the web site
the browser(s) and their version(s) the web site would
be compatible with.




                                                                           11
The   Wagasa Project
Search Functionality is Broken
Issue
Search functionality is broken.

Details
The search box either prevents typing or
automatically refreshes, depending upon the browser
that is being used.
There is no "Search" button, instead the system
begins searching as the first letter is typed.
The search results don’t bring up data with basic
searches.

Recommendation
Add a “search” button outside of the search input text
field. Disable the automatic search as the user types
feature, allow the user to type in their search text and
then have them click on the search button (or press
enter) when they are assured of their query. Consider
a new back-end search results engine that would
return results even for the most basic searches.




                                                                             12
The   Wagasa Project
Difficult to Find Important Information
Issue
Reviewers were unable to see which health locations
offered special services, such as urgent care and
emergency service.

Details
Contact information for the various health locations
were found at the bottom of the very long home
page.

Recommendation
Move the most relevant information to the front and
center of the page. Do not use valuable web real
estate on the content page that is not relevant to the
section. Add urgent care and emergency care links in
the services area. Move the phone contact
information to a location that is above the fold so
people can see they have access to phone numbers
(or give them their own section).




                                                                           13
The   Wagasa Project




High Severity Issues
   Local in Scope




                                         14
The   Wagasa Project
Page is Missing


Issue
The “About Lake Health” page is missing.

Details
When a user clicks on the About Lake Health link on
the bottom of the web site’s home page, near the
contact information, it will display an error message.

Recommendation
Add an “About Lake Health” page if there is not
already one. If there is already a page, fix the link to
redirect to that page.




                                                                             15
The   Wagasa Project




Medium Severity Issue
  Global in Scope



                                      16
The   Wagasa Project
Layered Navigation

Issue
There are too many options for navigation.

Details
There are two layers of navigation on the top part
of the pages.
The top level has an additional complication of
drop-down menus.
After navigating past the home page, there is also
vertical navigation on the left-hand side. The
structure is confusing and clutters the pages.

Recommendation
Simplify the navigation structure so there is only
one set of link along the top and one set along the
left-hand side of the page that is a subset of the
horizontal navigation toolbar.




                                                                        17
The   Wagasa Project
Social Media Control Box

Issue
Social Media control box display prominently.

Details
The control box that contains various links to
different social media sites are prominent
displayed without a clear purpose of what the
user would be sharing.
Pages will often show the sharing control box
opened fully when the user has not clicked on it.
This functionality does not benefit the users and
detracts from other page content.
Recommendation
Consider removing the social media control box. If
the social media links are required, change the default
position of the box to be closed (collapsed).




                                                                            18
The   Wagasa Project
Vague Terminology
Issue
The casual user will not understand certain terms.
Details
“Market Point” does not mean “shopping” to many
people.
It was not clear that the “Health Information” link
takes the user to a place to perform a database
search.
The terminology was inconsistent throughout the
site, for example:
• Occupational Health takes the user to a page
     labeled “Occupational Services.”
• Find a Doctor takes the user to a pages labeled
     “Find a Lake Health Physician”
Recommendation
Perform a sweep of the web site to ensure that
terminology is consistent and descriptive (e.g. ‘Search
Health Databases’ is more informative than ‘Health
Information’).




                                                                            19
The   Wagasa Project
External Vendor Sites

Issue
Redirected to external vendor sites that had their own
usability issues.

Details
If a user clicks on the “Market Point” link, they
will be redirected to a web site that is not part of
the LakeHealth.org web site domain.
The external vendor sites are branded as Lake
Health Hospital Systems, so there is no
immediate indication to the user that they have
left the LakeHealth.org site.
Recommendation
Make sure users get a pop up notification telling
them that they are leaving or has left the
LakeHealth.org web site.




                                                                           20
The   Wagasa Project




Medium Severity Issue
   Local in Scope



                                      21
The   Wagasa Project
Dense Information

Issue
There is information overload on the home page.

Details
There are several areas that move (boxes
open, text expands, etc.). The content is so
dense it overwhelms the user.

Recommendation
Consider a simpler layout for the home page.
A grid with fewer concentrated areas will help.




                                                                    22
The   Wagasa Project




Low Severity Issues
  Global in Scope



                                        23
The   Wagasa Project
No Breadcrumbs
Issue
No distinguishable way a user can tell where in the
web site hierarchy they are looking at

Details
If a user drills down to the Injured workers section,
there is no way telling how far deep they are away
from the home page.
Recommendation
Add a breadcrumb to the top of each content page
which will allow the user to see where in the web site
hierarchy they are located (e.g. sections, sub-section,
sub-sub-sections, etc.)




                                                                            24
The   Wagasa Project
Inconsistent Use of Icons
Issue
Some content pages have icons for PDF, Print, and E-
Mail abilities, which others use just linked text.
Details
For example:
The “Injured Workers” page has hyperlinked text to
export the page in PDF format, print the content page,
or e-mail the content page.

The “Occupational Services” page has hyperlinked
icons to export the page in PDF format, print the
content page, or e-mail the content page.

Recommendation
Check all content pages to ensure consistent use of
icons or text. If using icons, make sure they have
tooltips that would display the textual description of
the icon’s function when the mouse pointer is
hovering over it.




                                                                           25
The   Wagasa Project




Low Severity Issues
  Local in Scope



                                        26
The   Wagasa Project
Losing Text

Issue
Text scrolls off the page down beyond the fold.

Details
If a user expands the “Mission, Visions, Values”
statements widget, the text will scroll beyond the fold
of the web site. The user will have to scroll down the
page in order to view the statements.

Recommendation
Consider moving Mission, Vision, and Values
statements to the “About Us” page. If they need to
stay on the home page, do not allow them to all be
expanded at once.




                                                                            27
The   Wagasa Project
No Text or Preview

Issue
A user cannot view a class schedule without
downloading it first.

Details
The class schedule is downloadable, but the user
cannot view this information directly on the web site.
This means the user would have to take an additional
two steps in order to view the class schedule content,
one to download and another to open the
downloaded file. This is all assuming they already
have a PDF reader installed on their PC.

Recommendation
Show class schedule information directly on the
content page. Do not force users to download a file
prior to viewing the information.




                                                                           28
The   Wagasa Project
Cannot Search Through Articles
Issue
Some content pages are populated by images, which
makes it difficult to search text on.
Details
The “Group Fitness Classes” page is an image.
If a user tries to search for text found on that
image, they would not be able to find the
correct results.

Recommendation
Do not use an image to display textual
content. Always provide a textual alternative
if an image must be used so it can be index by
the search engine.




                                                                      29
The   Wagasa Project

                Conclusion
• Present information in a gradual way.
• Allow the user to explore or drill down into
  the web site if they would like to see more
  information.
• Reduce visual clutter.
• Focus on one or two goals for each content
  page
• Downplay menus & widgets (i.e. social media
  link bar)
                                                       30
The   Wagasa Project




Appendix




                             31
The   Wagasa Project
Appendix

Jakob Nielsen’s Ten Usability Heuristics (1-5)

 Heuristic                     Description
 Visibility of system status   The system should always keep users informed about what is going on, through
                               appropriate feedback within reasonable time.
 Match between system and      The system should speak the users' language, with words, phrases and concepts
 the real world                familiar to the user, rather than system-oriented terms. Follow real-world
                               conventions, making information appear in a natural and logical order.
 User control and freedom      Users often choose system functions by mistake and will need a clearly marked
                               "emergency exit" to leave the unwanted state without having to go through an
                               extended dialogue. Support undo and redo.
 Consistency and standards     Users should not have to wonder whether different words, situations, or actions
                               mean the same thing. Follow platform conventions.
 Error prevention              Even better than good error messages is a careful design which prevents a
                               problem from occurring in the first place. Either eliminate error-prone conditions
                               or check for them and present users with a confirmation option before they
                               commit to the action.




 Retrieved From: http://www.useit.com/papers/heuristics/heuristic_list.html
                                                                                                                    32
The   Wagasa Project
Appendix

Jakob Nielsen’s Ten Usability Heuristics (6-10)

 Heuristic                       Description
 Recognition rather than         Minimize the user's memory load by making objects, actions, and options visible.
 recall                          The user should not have to remember information from one part of the
                                 dialogue to another. Instructions for use of the system should be visible or easily
                                 retrievable whenever appropriate.
 Flexibility and efficiency of   Accelerators -- unseen by the novice user -- may often speed up the interaction
 use                             for the expert user such that the system can cater to both inexperienced and
                                 experienced users. Allow users to tailor frequent actions.
 Aesthetic and minimalist        Dialogues should not contain information which is irrelevant or rarely needed.
 design                          Every extra unit of information in a dialogue competes with the relevant units of
                                 information and diminishes their relative visibility.
 Help users recognize,           Error messages should be expressed in plain language (no codes), precisely
 diagnose, and recover from      indicate the problem, and constructively suggest a solution.
 errors
 Help and documentation          Even though it is better if the system can be used without documentation, it may
                                 be necessary to provide help and documentation. Any such information should
                                 be easy to search, focused on the user's task, list concrete steps to be carried
                                 out, and not be too large.

 Retrieved From: http://www.useit.com/papers/heuristics/heuristic_list.html
                                                                                                                       33
The    Wagasa Project
Appendix

Reviewers & Corresponding Personas & Tasks

Reviewer & Persona Description                                    Tasks Performed
Natalie                                                           • Find information on any therapies offered at Lake Health
48 year-old person who is computer savvy and has carpal             that benefits her condition
tunnel and wants to see if there’s some kind of therapy           • Find information on when therapy session occur
available, and if and when it can be arranged                     • Are these therapy session covered by her insurance
                                                                  • Find where she can sign up for these sessions

Scott                                                             • Determine if there is a baby registry service
A mid-twenties woman whose sister is pregnant, and wants to       • Create a baby registry
help her out by starting a baby registry, and then sending that   • Send out a notification to family and friends about the baby
registry out to a circle of friends and family                      registry

Debra                                                             • Determine whether Spanish is spoken at any center
The not very computer savvy host of an international student,     • Determine where to take someone in an urgent or
whose parents will be coming for an extended visit. The             emergency condition
student’s mother has a medical condition and may need some
assistance.

Mandi                                                             • Learn about the frequency with which to take ‘health’ or
A sixty-three year old who wants to find out about upcoming         exercise classes
yoga or possibly even Pilates classes, and then register online   • Includes options (generally) and options (specifically through
for a session                                                       the hospital) for exercise classes
                                                                  • Learn about scheduling & identifying pricing options
                                                                  • Register for a class online


                                                                                                                                     34
The   Wagasa Project
Appendix

Wagasa Project Team Contact Information

 Team Member              Email
 Mandi Davis              adavis.bentley@gmail.com
 Debra Reich              dmreich@gmail.com
 Scott Williams           scotakuamerica@gmail.com
 Natalie Wong             natalielcwong@gmail.com




                                                                 35

Más contenido relacionado

Similar a Lake Health - Website Expert Review

Expert Usability Review: OSHA.gov
Expert Usability Review: OSHA.govExpert Usability Review: OSHA.gov
Expert Usability Review: OSHA.govWes Lewis
 
Accessibility and the importance of user testing
Accessibility and the importance of user testingAccessibility and the importance of user testing
Accessibility and the importance of user testingRuss Weakley
 
Usability Review - Verizon Wireless Family Portal
Usability Review - Verizon Wireless Family PortalUsability Review - Verizon Wireless Family Portal
Usability Review - Verizon Wireless Family PortalAJ Davis
 
User Study of the SADIe Transcoding Engine
User Study of the SADIe Transcoding EngineUser Study of the SADIe Transcoding Engine
User Study of the SADIe Transcoding EngineDarren Lunn
 
Usability ≠ Accessibility. An intro to web accessibility for agencies.
Usability ≠ Accessibility. An intro to web accessibility for agencies.Usability ≠ Accessibility. An intro to web accessibility for agencies.
Usability ≠ Accessibility. An intro to web accessibility for agencies.Kate Horowitz
 
Design Like a Pro: Building Better HMI Navigation Schemes
Design Like a Pro: Building Better HMI Navigation SchemesDesign Like a Pro: Building Better HMI Navigation Schemes
Design Like a Pro: Building Better HMI Navigation SchemesInductive Automation
 
Design Like a Pro: Building Better HMI Navigation Schemes
Design Like a Pro: Building Better HMI Navigation SchemesDesign Like a Pro: Building Better HMI Navigation Schemes
Design Like a Pro: Building Better HMI Navigation SchemesInductive Automation
 
Managing Accessibility Compliance
Managing Accessibility ComplianceManaging Accessibility Compliance
Managing Accessibility ComplianceKeana Lynch
 
Expert Review - Verizon Family Portal
Expert Review - Verizon Family PortalExpert Review - Verizon Family Portal
Expert Review - Verizon Family PortalAJ Davis
 
Howard University Website Assessment
Howard University Website AssessmentHoward University Website Assessment
Howard University Website AssessmentWes Lewis
 
Navigation to the rescue!
Navigation to the rescue!Navigation to the rescue!
Navigation to the rescue!Ashley McQuaid
 
Accessibility Quick Wins
Accessibility Quick WinsAccessibility Quick Wins
Accessibility Quick WinsJeff Reynolds
 
Designing The Interface For Use
Designing The Interface For UseDesigning The Interface For Use
Designing The Interface For UseChristina Wodtke
 
Comrade Web Accessibility 101
Comrade Web Accessibility 101Comrade Web Accessibility 101
Comrade Web Accessibility 101Comrade
 
I Am the LAAW! (Lean Accessibility Audit Workshops)
I Am the LAAW! (Lean Accessibility Audit Workshops)I Am the LAAW! (Lean Accessibility Audit Workshops)
I Am the LAAW! (Lean Accessibility Audit Workshops)Michael Ryan
 
Module-2-The UID process- Obstacles, Usability.ppt
Module-2-The UID process- Obstacles, Usability.pptModule-2-The UID process- Obstacles, Usability.ppt
Module-2-The UID process- Obstacles, Usability.pptssuserb7947f
 
Csun 2013 wcag what about the users-slideshare-2013
Csun 2013   wcag what about the users-slideshare-2013Csun 2013   wcag what about the users-slideshare-2013
Csun 2013 wcag what about the users-slideshare-2013Hinni Hreinsson
 
Designing usable web applications (part 1) experience dynamics web seminar
Designing usable web applications (part 1)  experience dynamics web seminarDesigning usable web applications (part 1)  experience dynamics web seminar
Designing usable web applications (part 1) experience dynamics web seminarExperience Dynamics
 

Similar a Lake Health - Website Expert Review (20)

Expert Usability Review: OSHA.gov
Expert Usability Review: OSHA.govExpert Usability Review: OSHA.gov
Expert Usability Review: OSHA.gov
 
Accessibility and the importance of user testing
Accessibility and the importance of user testingAccessibility and the importance of user testing
Accessibility and the importance of user testing
 
Usability Review - Verizon Wireless Family Portal
Usability Review - Verizon Wireless Family PortalUsability Review - Verizon Wireless Family Portal
Usability Review - Verizon Wireless Family Portal
 
User Study of the SADIe Transcoding Engine
User Study of the SADIe Transcoding EngineUser Study of the SADIe Transcoding Engine
User Study of the SADIe Transcoding Engine
 
Usability ≠ Accessibility. An intro to web accessibility for agencies.
Usability ≠ Accessibility. An intro to web accessibility for agencies.Usability ≠ Accessibility. An intro to web accessibility for agencies.
Usability ≠ Accessibility. An intro to web accessibility for agencies.
 
Design Like a Pro: Building Better HMI Navigation Schemes
Design Like a Pro: Building Better HMI Navigation SchemesDesign Like a Pro: Building Better HMI Navigation Schemes
Design Like a Pro: Building Better HMI Navigation Schemes
 
Design Like a Pro: Building Better HMI Navigation Schemes
Design Like a Pro: Building Better HMI Navigation SchemesDesign Like a Pro: Building Better HMI Navigation Schemes
Design Like a Pro: Building Better HMI Navigation Schemes
 
Managing Accessibility Compliance
Managing Accessibility ComplianceManaging Accessibility Compliance
Managing Accessibility Compliance
 
Expert Review - Verizon Family Portal
Expert Review - Verizon Family PortalExpert Review - Verizon Family Portal
Expert Review - Verizon Family Portal
 
Howard University Website Assessment
Howard University Website AssessmentHoward University Website Assessment
Howard University Website Assessment
 
Dealing with organisational focused ia difficulties
Dealing with organisational focused ia difficultiesDealing with organisational focused ia difficulties
Dealing with organisational focused ia difficulties
 
Navigation to the rescue!
Navigation to the rescue!Navigation to the rescue!
Navigation to the rescue!
 
Accessibility Quick Wins
Accessibility Quick WinsAccessibility Quick Wins
Accessibility Quick Wins
 
Siegman "Creating Accessible Content"
Siegman "Creating Accessible Content"Siegman "Creating Accessible Content"
Siegman "Creating Accessible Content"
 
Designing The Interface For Use
Designing The Interface For UseDesigning The Interface For Use
Designing The Interface For Use
 
Comrade Web Accessibility 101
Comrade Web Accessibility 101Comrade Web Accessibility 101
Comrade Web Accessibility 101
 
I Am the LAAW! (Lean Accessibility Audit Workshops)
I Am the LAAW! (Lean Accessibility Audit Workshops)I Am the LAAW! (Lean Accessibility Audit Workshops)
I Am the LAAW! (Lean Accessibility Audit Workshops)
 
Module-2-The UID process- Obstacles, Usability.ppt
Module-2-The UID process- Obstacles, Usability.pptModule-2-The UID process- Obstacles, Usability.ppt
Module-2-The UID process- Obstacles, Usability.ppt
 
Csun 2013 wcag what about the users-slideshare-2013
Csun 2013   wcag what about the users-slideshare-2013Csun 2013   wcag what about the users-slideshare-2013
Csun 2013 wcag what about the users-slideshare-2013
 
Designing usable web applications (part 1) experience dynamics web seminar
Designing usable web applications (part 1)  experience dynamics web seminarDesigning usable web applications (part 1)  experience dynamics web seminar
Designing usable web applications (part 1) experience dynamics web seminar
 

Más de AJ Davis

Landing Pages that Convert: 4 questions you need to answer for your customers
Landing Pages that Convert: 4 questions you need to answer for your customersLanding Pages that Convert: 4 questions you need to answer for your customers
Landing Pages that Convert: 4 questions you need to answer for your customersAJ Davis
 
Growth through Empathy Series: Learn from example to level up your marketing ...
Growth through Empathy Series: Learn from example to level up your marketing ...Growth through Empathy Series: Learn from example to level up your marketing ...
Growth through Empathy Series: Learn from example to level up your marketing ...AJ Davis
 
User needs & Covid-19: How to tune into your customer needs during rapidly ch...
User needs & Covid-19: How to tune into your customer needs during rapidly ch...User needs & Covid-19: How to tune into your customer needs during rapidly ch...
User needs & Covid-19: How to tune into your customer needs during rapidly ch...AJ Davis
 
11 Essential marketing questions you should be asking for your business
11 Essential marketing questions you should be asking for your business 11 Essential marketing questions you should be asking for your business
11 Essential marketing questions you should be asking for your business AJ Davis
 
Growth through Empathy: Learn from example to level up your marketing and con...
Growth through Empathy: Learn from example to level up your marketing and con...Growth through Empathy: Learn from example to level up your marketing and con...
Growth through Empathy: Learn from example to level up your marketing and con...AJ Davis
 
No jobs for humans: How to survive and thrive the transition to the all robot...
No jobs for humans: How to survive and thrive the transition to the all robot...No jobs for humans: How to survive and thrive the transition to the all robot...
No jobs for humans: How to survive and thrive the transition to the all robot...AJ Davis
 
Get it right the first time - AJ Davis - Product Camp Austin 2018
Get it right the first time - AJ Davis - Product Camp Austin 2018Get it right the first time - AJ Davis - Product Camp Austin 2018
Get it right the first time - AJ Davis - Product Camp Austin 2018AJ Davis
 
World Usability Day - Measuring Engagement
World Usability Day - Measuring EngagementWorld Usability Day - Measuring Engagement
World Usability Day - Measuring EngagementAJ Davis
 
Ballroom Registrar - Mobile Prototype
Ballroom Registrar -  Mobile PrototypeBallroom Registrar -  Mobile Prototype
Ballroom Registrar - Mobile PrototypeAJ Davis
 
In-car Entertainment System
In-car Entertainment SystemIn-car Entertainment System
In-car Entertainment SystemAJ Davis
 

Más de AJ Davis (10)

Landing Pages that Convert: 4 questions you need to answer for your customers
Landing Pages that Convert: 4 questions you need to answer for your customersLanding Pages that Convert: 4 questions you need to answer for your customers
Landing Pages that Convert: 4 questions you need to answer for your customers
 
Growth through Empathy Series: Learn from example to level up your marketing ...
Growth through Empathy Series: Learn from example to level up your marketing ...Growth through Empathy Series: Learn from example to level up your marketing ...
Growth through Empathy Series: Learn from example to level up your marketing ...
 
User needs & Covid-19: How to tune into your customer needs during rapidly ch...
User needs & Covid-19: How to tune into your customer needs during rapidly ch...User needs & Covid-19: How to tune into your customer needs during rapidly ch...
User needs & Covid-19: How to tune into your customer needs during rapidly ch...
 
11 Essential marketing questions you should be asking for your business
11 Essential marketing questions you should be asking for your business 11 Essential marketing questions you should be asking for your business
11 Essential marketing questions you should be asking for your business
 
Growth through Empathy: Learn from example to level up your marketing and con...
Growth through Empathy: Learn from example to level up your marketing and con...Growth through Empathy: Learn from example to level up your marketing and con...
Growth through Empathy: Learn from example to level up your marketing and con...
 
No jobs for humans: How to survive and thrive the transition to the all robot...
No jobs for humans: How to survive and thrive the transition to the all robot...No jobs for humans: How to survive and thrive the transition to the all robot...
No jobs for humans: How to survive and thrive the transition to the all robot...
 
Get it right the first time - AJ Davis - Product Camp Austin 2018
Get it right the first time - AJ Davis - Product Camp Austin 2018Get it right the first time - AJ Davis - Product Camp Austin 2018
Get it right the first time - AJ Davis - Product Camp Austin 2018
 
World Usability Day - Measuring Engagement
World Usability Day - Measuring EngagementWorld Usability Day - Measuring Engagement
World Usability Day - Measuring Engagement
 
Ballroom Registrar - Mobile Prototype
Ballroom Registrar -  Mobile PrototypeBallroom Registrar -  Mobile Prototype
Ballroom Registrar - Mobile Prototype
 
In-car Entertainment System
In-car Entertainment SystemIn-car Entertainment System
In-car Entertainment System
 

Último

Cloud Revolution: Exploring the New Wave of Serverless Spatial Data
Cloud Revolution: Exploring the New Wave of Serverless Spatial DataCloud Revolution: Exploring the New Wave of Serverless Spatial Data
Cloud Revolution: Exploring the New Wave of Serverless Spatial DataSafe Software
 
AI Fame Rush Review – Virtual Influencer Creation In Just Minutes
AI Fame Rush Review – Virtual Influencer Creation In Just MinutesAI Fame Rush Review – Virtual Influencer Creation In Just Minutes
AI Fame Rush Review – Virtual Influencer Creation In Just MinutesMd Hossain Ali
 
KubeConEU24-Monitoring Kubernetes and Cloud Spend with OpenCost
KubeConEU24-Monitoring Kubernetes and Cloud Spend with OpenCostKubeConEU24-Monitoring Kubernetes and Cloud Spend with OpenCost
KubeConEU24-Monitoring Kubernetes and Cloud Spend with OpenCostMatt Ray
 
Crea il tuo assistente AI con lo Stregatto (open source python framework)
Crea il tuo assistente AI con lo Stregatto (open source python framework)Crea il tuo assistente AI con lo Stregatto (open source python framework)
Crea il tuo assistente AI con lo Stregatto (open source python framework)Commit University
 
Introduction to Quantum Computing
Introduction to Quantum ComputingIntroduction to Quantum Computing
Introduction to Quantum ComputingGDSC PJATK
 
Machine Learning Model Validation (Aijun Zhang 2024).pdf
Machine Learning Model Validation (Aijun Zhang 2024).pdfMachine Learning Model Validation (Aijun Zhang 2024).pdf
Machine Learning Model Validation (Aijun Zhang 2024).pdfAijun Zhang
 
Linked Data in Production: Moving Beyond Ontologies
Linked Data in Production: Moving Beyond OntologiesLinked Data in Production: Moving Beyond Ontologies
Linked Data in Production: Moving Beyond OntologiesDavid Newbury
 
Secure your environment with UiPath and CyberArk technologies - Session 1
Secure your environment with UiPath and CyberArk technologies - Session 1Secure your environment with UiPath and CyberArk technologies - Session 1
Secure your environment with UiPath and CyberArk technologies - Session 1DianaGray10
 
IaC & GitOps in a Nutshell - a FridayInANuthshell Episode.pdf
IaC & GitOps in a Nutshell - a FridayInANuthshell Episode.pdfIaC & GitOps in a Nutshell - a FridayInANuthshell Episode.pdf
IaC & GitOps in a Nutshell - a FridayInANuthshell Episode.pdfDaniel Santiago Silva Capera
 
Cybersecurity Workshop #1.pptx
Cybersecurity Workshop #1.pptxCybersecurity Workshop #1.pptx
Cybersecurity Workshop #1.pptxGDSC PJATK
 
Connector Corner: Extending LLM automation use cases with UiPath GenAI connec...
Connector Corner: Extending LLM automation use cases with UiPath GenAI connec...Connector Corner: Extending LLM automation use cases with UiPath GenAI connec...
Connector Corner: Extending LLM automation use cases with UiPath GenAI connec...DianaGray10
 
Empowering Africa's Next Generation: The AI Leadership Blueprint
Empowering Africa's Next Generation: The AI Leadership BlueprintEmpowering Africa's Next Generation: The AI Leadership Blueprint
Empowering Africa's Next Generation: The AI Leadership BlueprintMahmoud Rabie
 
Nanopower In Semiconductor Industry.pdf
Nanopower  In Semiconductor Industry.pdfNanopower  In Semiconductor Industry.pdf
Nanopower In Semiconductor Industry.pdfPedro Manuel
 
UiPath Solutions Management Preview - Northern CA Chapter - March 22.pdf
UiPath Solutions Management Preview - Northern CA Chapter - March 22.pdfUiPath Solutions Management Preview - Northern CA Chapter - March 22.pdf
UiPath Solutions Management Preview - Northern CA Chapter - March 22.pdfDianaGray10
 
COMPUTER 10: Lesson 7 - File Storage and Online Collaboration
COMPUTER 10: Lesson 7 - File Storage and Online CollaborationCOMPUTER 10: Lesson 7 - File Storage and Online Collaboration
COMPUTER 10: Lesson 7 - File Storage and Online Collaborationbruanjhuli
 
20200723_insight_release_plan_v6.pdf20200723_insight_release_plan_v6.pdf
20200723_insight_release_plan_v6.pdf20200723_insight_release_plan_v6.pdf20200723_insight_release_plan_v6.pdf20200723_insight_release_plan_v6.pdf
20200723_insight_release_plan_v6.pdf20200723_insight_release_plan_v6.pdfJamie (Taka) Wang
 
GenAI and AI GCC State of AI_Object Automation Inc
GenAI and AI GCC State of AI_Object Automation IncGenAI and AI GCC State of AI_Object Automation Inc
GenAI and AI GCC State of AI_Object Automation IncObject Automation
 
Using IESVE for Loads, Sizing and Heat Pump Modeling to Achieve Decarbonization
Using IESVE for Loads, Sizing and Heat Pump Modeling to Achieve DecarbonizationUsing IESVE for Loads, Sizing and Heat Pump Modeling to Achieve Decarbonization
Using IESVE for Loads, Sizing and Heat Pump Modeling to Achieve DecarbonizationIES VE
 
The Data Metaverse: Unpacking the Roles, Use Cases, and Tech Trends in Data a...
The Data Metaverse: Unpacking the Roles, Use Cases, and Tech Trends in Data a...The Data Metaverse: Unpacking the Roles, Use Cases, and Tech Trends in Data a...
The Data Metaverse: Unpacking the Roles, Use Cases, and Tech Trends in Data a...Aggregage
 
Apres-Cyber - The Data Dilemma: Bridging Offensive Operations and Machine Lea...
Apres-Cyber - The Data Dilemma: Bridging Offensive Operations and Machine Lea...Apres-Cyber - The Data Dilemma: Bridging Offensive Operations and Machine Lea...
Apres-Cyber - The Data Dilemma: Bridging Offensive Operations and Machine Lea...Will Schroeder
 

Último (20)

Cloud Revolution: Exploring the New Wave of Serverless Spatial Data
Cloud Revolution: Exploring the New Wave of Serverless Spatial DataCloud Revolution: Exploring the New Wave of Serverless Spatial Data
Cloud Revolution: Exploring the New Wave of Serverless Spatial Data
 
AI Fame Rush Review – Virtual Influencer Creation In Just Minutes
AI Fame Rush Review – Virtual Influencer Creation In Just MinutesAI Fame Rush Review – Virtual Influencer Creation In Just Minutes
AI Fame Rush Review – Virtual Influencer Creation In Just Minutes
 
KubeConEU24-Monitoring Kubernetes and Cloud Spend with OpenCost
KubeConEU24-Monitoring Kubernetes and Cloud Spend with OpenCostKubeConEU24-Monitoring Kubernetes and Cloud Spend with OpenCost
KubeConEU24-Monitoring Kubernetes and Cloud Spend with OpenCost
 
Crea il tuo assistente AI con lo Stregatto (open source python framework)
Crea il tuo assistente AI con lo Stregatto (open source python framework)Crea il tuo assistente AI con lo Stregatto (open source python framework)
Crea il tuo assistente AI con lo Stregatto (open source python framework)
 
Introduction to Quantum Computing
Introduction to Quantum ComputingIntroduction to Quantum Computing
Introduction to Quantum Computing
 
Machine Learning Model Validation (Aijun Zhang 2024).pdf
Machine Learning Model Validation (Aijun Zhang 2024).pdfMachine Learning Model Validation (Aijun Zhang 2024).pdf
Machine Learning Model Validation (Aijun Zhang 2024).pdf
 
Linked Data in Production: Moving Beyond Ontologies
Linked Data in Production: Moving Beyond OntologiesLinked Data in Production: Moving Beyond Ontologies
Linked Data in Production: Moving Beyond Ontologies
 
Secure your environment with UiPath and CyberArk technologies - Session 1
Secure your environment with UiPath and CyberArk technologies - Session 1Secure your environment with UiPath and CyberArk technologies - Session 1
Secure your environment with UiPath and CyberArk technologies - Session 1
 
IaC & GitOps in a Nutshell - a FridayInANuthshell Episode.pdf
IaC & GitOps in a Nutshell - a FridayInANuthshell Episode.pdfIaC & GitOps in a Nutshell - a FridayInANuthshell Episode.pdf
IaC & GitOps in a Nutshell - a FridayInANuthshell Episode.pdf
 
Cybersecurity Workshop #1.pptx
Cybersecurity Workshop #1.pptxCybersecurity Workshop #1.pptx
Cybersecurity Workshop #1.pptx
 
Connector Corner: Extending LLM automation use cases with UiPath GenAI connec...
Connector Corner: Extending LLM automation use cases with UiPath GenAI connec...Connector Corner: Extending LLM automation use cases with UiPath GenAI connec...
Connector Corner: Extending LLM automation use cases with UiPath GenAI connec...
 
Empowering Africa's Next Generation: The AI Leadership Blueprint
Empowering Africa's Next Generation: The AI Leadership BlueprintEmpowering Africa's Next Generation: The AI Leadership Blueprint
Empowering Africa's Next Generation: The AI Leadership Blueprint
 
Nanopower In Semiconductor Industry.pdf
Nanopower  In Semiconductor Industry.pdfNanopower  In Semiconductor Industry.pdf
Nanopower In Semiconductor Industry.pdf
 
UiPath Solutions Management Preview - Northern CA Chapter - March 22.pdf
UiPath Solutions Management Preview - Northern CA Chapter - March 22.pdfUiPath Solutions Management Preview - Northern CA Chapter - March 22.pdf
UiPath Solutions Management Preview - Northern CA Chapter - March 22.pdf
 
COMPUTER 10: Lesson 7 - File Storage and Online Collaboration
COMPUTER 10: Lesson 7 - File Storage and Online CollaborationCOMPUTER 10: Lesson 7 - File Storage and Online Collaboration
COMPUTER 10: Lesson 7 - File Storage and Online Collaboration
 
20200723_insight_release_plan_v6.pdf20200723_insight_release_plan_v6.pdf
20200723_insight_release_plan_v6.pdf20200723_insight_release_plan_v6.pdf20200723_insight_release_plan_v6.pdf20200723_insight_release_plan_v6.pdf
20200723_insight_release_plan_v6.pdf20200723_insight_release_plan_v6.pdf
 
GenAI and AI GCC State of AI_Object Automation Inc
GenAI and AI GCC State of AI_Object Automation IncGenAI and AI GCC State of AI_Object Automation Inc
GenAI and AI GCC State of AI_Object Automation Inc
 
Using IESVE for Loads, Sizing and Heat Pump Modeling to Achieve Decarbonization
Using IESVE for Loads, Sizing and Heat Pump Modeling to Achieve DecarbonizationUsing IESVE for Loads, Sizing and Heat Pump Modeling to Achieve Decarbonization
Using IESVE for Loads, Sizing and Heat Pump Modeling to Achieve Decarbonization
 
The Data Metaverse: Unpacking the Roles, Use Cases, and Tech Trends in Data a...
The Data Metaverse: Unpacking the Roles, Use Cases, and Tech Trends in Data a...The Data Metaverse: Unpacking the Roles, Use Cases, and Tech Trends in Data a...
The Data Metaverse: Unpacking the Roles, Use Cases, and Tech Trends in Data a...
 
Apres-Cyber - The Data Dilemma: Bridging Offensive Operations and Machine Lea...
Apres-Cyber - The Data Dilemma: Bridging Offensive Operations and Machine Lea...Apres-Cyber - The Data Dilemma: Bridging Offensive Operations and Machine Lea...
Apres-Cyber - The Data Dilemma: Bridging Offensive Operations and Machine Lea...
 

Lake Health - Website Expert Review

  • 1. Amanda Davis Debra Reich Scott Williams The Wagasa Project Natalie Wong
  • 2. The Wagasa Project Agenda • Executive Summary – Objectives – Methodology – Summary of Issues Prioritized by Severity & Scope – Major Findings – Recommendations • Usability Issues by Severity and Scope • Conclusions • Appendix 2
  • 3. The Wagasa Project Executive Summary 3
  • 4. The Wagasa Project EXECUTIVE SUMMARY Objectives The Wagasa Project team reviewed the Lake Health web site to determine how easy it is for potential patients to: • Find required information online to make informed health decisions • Get support to live a healthy lifestyle • Contact a Lake Health center for urgent care or to schedule an appointment 4
  • 5. The Wagasa Project EXECUTIVE SUMMARY Methodology • 4 expert reviewers using the heuristic evaluation technique to evaluate the LakeHealth.org web site • Each expert reviewer was assigned a persona to perform the evaluation as • Each expert reviewer would walk through the web site by performing their persona’s corresponding tasks • The heuristics used were from Jakob Nielsen’s Ten Usability Heuristics list (see Appendix) 5
  • 6. The Wagasa Project EXECUTIVE SUMMARY Summary of Issues Prioritized by Severity & Scope Usability issues are categorized according to: Severity High Prevents the user from completing their task Issues by Priority or causes significant pause or confusion and Severity Scope # of Issues may cause them to abandon their task. High Global 4 Medium Causes some pause or confusion, but the user is able to continue or find a workaround to High Local 1 complete their task. Medium Global 4 Low Causes annoyance or slight pause or confusion Medium Local 1 but does not deter the user from completing their task. Low Global 2 Low Local 3 Scope Global Impact greater than a single web page Local Impact limited to a single web page 6
  • 7. The Wagasa Project EXECUTIVE SUMMARY Major Findings The usability review of LakeHealth.org resulted in the following major findings: • Information were not always readily discoverable • Information found on pages were sometimes overwhelming to the user to read through • The search feature was broken (on some browsers, it was unusable) • Dead links (Page Not Found error messages) 7
  • 8. The Wagasa Project EXECUTIVE SUMMARY Recommendations Lake Health web site will benefit from the following top recommendations: • Work with an information architect to create a hierarchy of the data you wish to share with the community. He or she will help you organize the pages and information in an easy to access manner. • Change the basic format of the pages to reduce the amount of information on each one. Ensure that each page has one or two main goals and users can find the key piece of data they require in each area. • Allow users to type a full word and click a “search” button to find information. Consider changing your search results provider. • Ensure that all pages are present so visitors do not see a “404 – page not found” error. 8
  • 9. The Wagasa Project High Severity Issue Global in Scope 9
  • 10. The Wagasa Project Information Architecture is Unclear Issue Reviewers were unable to find the area of the site where they could perform simple tasks such as schedule an appointment. Details Reviewers found that most relevant information were not brought to the front and center where their focus usually lead them. Most of the valuable real estate space on the page for content was found to be not relevant to the section. Recommendation Consider hiring an Information Architect to organized information that would benefit Lake Health web site users to find information easier. 10
  • 11. The Wagasa Project Inconsistent Browser Behavior Issue There are inconsistent performance across different browsers. Details The top-level navigation does not show in Safari or Internet Explorer. The flash object on the homepage would not function properly if the browser did not have the correct flash player plugin installed. Recommendation Be sure to test the system on the most popular browsers (Chrome, FireFox, Internet Explorer, and Safari). Also note on the top section of the web site the browser(s) and their version(s) the web site would be compatible with. 11
  • 12. The Wagasa Project Search Functionality is Broken Issue Search functionality is broken. Details The search box either prevents typing or automatically refreshes, depending upon the browser that is being used. There is no "Search" button, instead the system begins searching as the first letter is typed. The search results don’t bring up data with basic searches. Recommendation Add a “search” button outside of the search input text field. Disable the automatic search as the user types feature, allow the user to type in their search text and then have them click on the search button (or press enter) when they are assured of their query. Consider a new back-end search results engine that would return results even for the most basic searches. 12
  • 13. The Wagasa Project Difficult to Find Important Information Issue Reviewers were unable to see which health locations offered special services, such as urgent care and emergency service. Details Contact information for the various health locations were found at the bottom of the very long home page. Recommendation Move the most relevant information to the front and center of the page. Do not use valuable web real estate on the content page that is not relevant to the section. Add urgent care and emergency care links in the services area. Move the phone contact information to a location that is above the fold so people can see they have access to phone numbers (or give them their own section). 13
  • 14. The Wagasa Project High Severity Issues Local in Scope 14
  • 15. The Wagasa Project Page is Missing Issue The “About Lake Health” page is missing. Details When a user clicks on the About Lake Health link on the bottom of the web site’s home page, near the contact information, it will display an error message. Recommendation Add an “About Lake Health” page if there is not already one. If there is already a page, fix the link to redirect to that page. 15
  • 16. The Wagasa Project Medium Severity Issue Global in Scope 16
  • 17. The Wagasa Project Layered Navigation Issue There are too many options for navigation. Details There are two layers of navigation on the top part of the pages. The top level has an additional complication of drop-down menus. After navigating past the home page, there is also vertical navigation on the left-hand side. The structure is confusing and clutters the pages. Recommendation Simplify the navigation structure so there is only one set of link along the top and one set along the left-hand side of the page that is a subset of the horizontal navigation toolbar. 17
  • 18. The Wagasa Project Social Media Control Box Issue Social Media control box display prominently. Details The control box that contains various links to different social media sites are prominent displayed without a clear purpose of what the user would be sharing. Pages will often show the sharing control box opened fully when the user has not clicked on it. This functionality does not benefit the users and detracts from other page content. Recommendation Consider removing the social media control box. If the social media links are required, change the default position of the box to be closed (collapsed). 18
  • 19. The Wagasa Project Vague Terminology Issue The casual user will not understand certain terms. Details “Market Point” does not mean “shopping” to many people. It was not clear that the “Health Information” link takes the user to a place to perform a database search. The terminology was inconsistent throughout the site, for example: • Occupational Health takes the user to a page labeled “Occupational Services.” • Find a Doctor takes the user to a pages labeled “Find a Lake Health Physician” Recommendation Perform a sweep of the web site to ensure that terminology is consistent and descriptive (e.g. ‘Search Health Databases’ is more informative than ‘Health Information’). 19
  • 20. The Wagasa Project External Vendor Sites Issue Redirected to external vendor sites that had their own usability issues. Details If a user clicks on the “Market Point” link, they will be redirected to a web site that is not part of the LakeHealth.org web site domain. The external vendor sites are branded as Lake Health Hospital Systems, so there is no immediate indication to the user that they have left the LakeHealth.org site. Recommendation Make sure users get a pop up notification telling them that they are leaving or has left the LakeHealth.org web site. 20
  • 21. The Wagasa Project Medium Severity Issue Local in Scope 21
  • 22. The Wagasa Project Dense Information Issue There is information overload on the home page. Details There are several areas that move (boxes open, text expands, etc.). The content is so dense it overwhelms the user. Recommendation Consider a simpler layout for the home page. A grid with fewer concentrated areas will help. 22
  • 23. The Wagasa Project Low Severity Issues Global in Scope 23
  • 24. The Wagasa Project No Breadcrumbs Issue No distinguishable way a user can tell where in the web site hierarchy they are looking at Details If a user drills down to the Injured workers section, there is no way telling how far deep they are away from the home page. Recommendation Add a breadcrumb to the top of each content page which will allow the user to see where in the web site hierarchy they are located (e.g. sections, sub-section, sub-sub-sections, etc.) 24
  • 25. The Wagasa Project Inconsistent Use of Icons Issue Some content pages have icons for PDF, Print, and E- Mail abilities, which others use just linked text. Details For example: The “Injured Workers” page has hyperlinked text to export the page in PDF format, print the content page, or e-mail the content page. The “Occupational Services” page has hyperlinked icons to export the page in PDF format, print the content page, or e-mail the content page. Recommendation Check all content pages to ensure consistent use of icons or text. If using icons, make sure they have tooltips that would display the textual description of the icon’s function when the mouse pointer is hovering over it. 25
  • 26. The Wagasa Project Low Severity Issues Local in Scope 26
  • 27. The Wagasa Project Losing Text Issue Text scrolls off the page down beyond the fold. Details If a user expands the “Mission, Visions, Values” statements widget, the text will scroll beyond the fold of the web site. The user will have to scroll down the page in order to view the statements. Recommendation Consider moving Mission, Vision, and Values statements to the “About Us” page. If they need to stay on the home page, do not allow them to all be expanded at once. 27
  • 28. The Wagasa Project No Text or Preview Issue A user cannot view a class schedule without downloading it first. Details The class schedule is downloadable, but the user cannot view this information directly on the web site. This means the user would have to take an additional two steps in order to view the class schedule content, one to download and another to open the downloaded file. This is all assuming they already have a PDF reader installed on their PC. Recommendation Show class schedule information directly on the content page. Do not force users to download a file prior to viewing the information. 28
  • 29. The Wagasa Project Cannot Search Through Articles Issue Some content pages are populated by images, which makes it difficult to search text on. Details The “Group Fitness Classes” page is an image. If a user tries to search for text found on that image, they would not be able to find the correct results. Recommendation Do not use an image to display textual content. Always provide a textual alternative if an image must be used so it can be index by the search engine. 29
  • 30. The Wagasa Project Conclusion • Present information in a gradual way. • Allow the user to explore or drill down into the web site if they would like to see more information. • Reduce visual clutter. • Focus on one or two goals for each content page • Downplay menus & widgets (i.e. social media link bar) 30
  • 31. The Wagasa Project Appendix 31
  • 32. The Wagasa Project Appendix Jakob Nielsen’s Ten Usability Heuristics (1-5) Heuristic Description Visibility of system status The system should always keep users informed about what is going on, through appropriate feedback within reasonable time. Match between system and The system should speak the users' language, with words, phrases and concepts the real world familiar to the user, rather than system-oriented terms. Follow real-world conventions, making information appear in a natural and logical order. User control and freedom Users often choose system functions by mistake and will need a clearly marked "emergency exit" to leave the unwanted state without having to go through an extended dialogue. Support undo and redo. Consistency and standards Users should not have to wonder whether different words, situations, or actions mean the same thing. Follow platform conventions. Error prevention Even better than good error messages is a careful design which prevents a problem from occurring in the first place. Either eliminate error-prone conditions or check for them and present users with a confirmation option before they commit to the action. Retrieved From: http://www.useit.com/papers/heuristics/heuristic_list.html 32
  • 33. The Wagasa Project Appendix Jakob Nielsen’s Ten Usability Heuristics (6-10) Heuristic Description Recognition rather than Minimize the user's memory load by making objects, actions, and options visible. recall The user should not have to remember information from one part of the dialogue to another. Instructions for use of the system should be visible or easily retrievable whenever appropriate. Flexibility and efficiency of Accelerators -- unseen by the novice user -- may often speed up the interaction use for the expert user such that the system can cater to both inexperienced and experienced users. Allow users to tailor frequent actions. Aesthetic and minimalist Dialogues should not contain information which is irrelevant or rarely needed. design Every extra unit of information in a dialogue competes with the relevant units of information and diminishes their relative visibility. Help users recognize, Error messages should be expressed in plain language (no codes), precisely diagnose, and recover from indicate the problem, and constructively suggest a solution. errors Help and documentation Even though it is better if the system can be used without documentation, it may be necessary to provide help and documentation. Any such information should be easy to search, focused on the user's task, list concrete steps to be carried out, and not be too large. Retrieved From: http://www.useit.com/papers/heuristics/heuristic_list.html 33
  • 34. The Wagasa Project Appendix Reviewers & Corresponding Personas & Tasks Reviewer & Persona Description Tasks Performed Natalie • Find information on any therapies offered at Lake Health 48 year-old person who is computer savvy and has carpal that benefits her condition tunnel and wants to see if there’s some kind of therapy • Find information on when therapy session occur available, and if and when it can be arranged • Are these therapy session covered by her insurance • Find where she can sign up for these sessions Scott • Determine if there is a baby registry service A mid-twenties woman whose sister is pregnant, and wants to • Create a baby registry help her out by starting a baby registry, and then sending that • Send out a notification to family and friends about the baby registry out to a circle of friends and family registry Debra • Determine whether Spanish is spoken at any center The not very computer savvy host of an international student, • Determine where to take someone in an urgent or whose parents will be coming for an extended visit. The emergency condition student’s mother has a medical condition and may need some assistance. Mandi • Learn about the frequency with which to take ‘health’ or A sixty-three year old who wants to find out about upcoming exercise classes yoga or possibly even Pilates classes, and then register online • Includes options (generally) and options (specifically through for a session the hospital) for exercise classes • Learn about scheduling & identifying pricing options • Register for a class online 34
  • 35. The Wagasa Project Appendix Wagasa Project Team Contact Information Team Member Email Mandi Davis adavis.bentley@gmail.com Debra Reich dmreich@gmail.com Scott Williams scotakuamerica@gmail.com Natalie Wong natalielcwong@gmail.com 35

Notas del editor

  1. Roger