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1. TRAINER ACCREDITATION

2. DID YOU KNOW…
“….fifteen percent of your earning potential comes
from knowledge and direct skills,
the other eighty five percent comes from interpersonal
and leadership skills”
Dale Carnegie

3. TIMELINE
what we do today, agenda, timeline
1 2 3 4 5
6
3
7 8 9 10

4. DR
X

5. What do effective leaders actually
do to create sustained
high performance?

6. A CENTRAL MINDSET
A PROCESS
A SET OF SKILLS
THE WAY OF WORKING

7. REINFORCING ATTITUDES
Positive
Regard
THE
ATTITUDES
Genuineness
Positive
belief
Respect
Express
feelings
Tell the
Direct, truth
Open,
honest

8. 1
VISIONING
Vision without
action is just a
dream, and action
without vision is
meaningless and
boring

9. 3
DEVELOPING
From ‘push’ to ‘ pull’

10. Why People Behave As They Do
CHAPTER 5

11. REWARDS & PENALITIES
CHAPTER 6

12. THE IMPORTANCE OF CONSISTENCY
“There were a number of things about him that were causing a
measure of uneasiness – the uncertain nature of his moodiness,
the way he would nag, nag, nag away on some failure, real or
supposed, large or small one day, then ignore some serious
piece of mismanagement the next day. There wasn’t any
consistency about the man.”
Captain Bligh and Mr Christian - Richard Hough

13. Page ..
Catch Someone Doing
Something Right!
Rather than the more usual….
ignoring what is going well and blitzing what
is going wrong
REWARDING THE RIGHT BEHAVIOUR

14. Intrinsic & Extrinsic Rewards
INTRINSIC EXTRINSIC
Rewards are
‘psychological’
and experienced
directly by the
individual
Rewards are
provided by an
outside agent

15. …to understand others you first need to
understand yourself…
….. and also as a way of helping to
appreciate individual difference so you can
better deal with people as individuals

16. Adapting Your Leadership Style Appropriately
CHAPTER 9

17. TRAINER ACCREDITATION
Complete reading the Book
Complete Confirmation of
Learning Paper