Intermediate Accounting, Volume 2, 13th Canadian Edition by Donald E. Kieso t...
The Employee Engagement Event - 2015 trends in recognition
1. 2015 Trends in Recognition:
Leveraging Recognition to Drive
Employee Engagement
November 20th, 2014
Rob Catalano CRP, REP
@RobCatalano
Vice-President, Global Expansion & Engagement, Achievers
2. Learning Outcomes
1. Let’s Talk About Engagement & Recognition
2. The Workforce is Changing… like, really
changing
3. 2015 Trends in Recognition
4. Now what?
2
20. Facts from Recent Studies
Top 25% most engaged companies
enjoy benefits of:
• 200% annual net profit
• 18% higher productivity
• 250% revenue growth
• 12% greater customer advocacy
• 50% fewer sick days
• 87% less likely to leave
21. Facts from Recent Studies
“Research has clearly and consistently proved the direct
link between employee engagement, customer
satisfaction and revenue growth.”
22.
23.
24. The Power of an Engaged Workforce
10X Case Era of Study Value of $10K
Invested
Performance
Relative to Market
Performance
Relative to Industry
Amgen 1980-2002 $4.5M 24X 77.2X
Biomet 1977-2002 $3.4M 18.1X 11.2X
Intel 1968-2002 $3.9M 20.7X 46.3X
Microsoft 1975-2002 $10.6M 56X 118.8X
Progressive
Insurance 1965-2002 $2.7M 14.6X 11.3X
Stryker 1977-2002 $5.3M 28X 10.9X
Southwest
Airlines 1967-2002 $12M 63.4X 550.4X
Great by Choice: Uncertainty, Chaos, and Luck--Why Some Thrive Despite Them All - by Jim
Collins and Morten T. Hansen (Oct, 2011)
27. CRM versus HCM – Technology Spend
$41 B
$11 B
HCM
Software
CRM
Software
Employees
are our most
important
assets!
Source: Gartner Forecast: Enterprise Software Markets, Worldwide, 2011-2018, 1Q14 Update
28. Recognition & Engagement
Recognition of top performers is the
#1 most impactful employee
engagement driver.
Organizations with great cultures of
recognition see 31% decreased
turnover.
38. Trend 2: Results Based Recognition
Source: Job Tenure in Britain’, Burgess & Rees
39. Increasing Customer Satisfaction
112% Growth
Cost Savings
$1,000,000 in 7 months
Employee Referrals
5,001 Referrals in first three months
Safety
594 Consecutive safe work days (record)
Sales Growth
1.1% average resultant sales growth per district
40. Trend: Results Based Recognition
Recognise performance. Not Presence.
Include the journey to the result.
Start small.
48. 5 things you can do differently tomorrow
1. ASK employees if they’re engaged (build a benchmark)
2. Identify the behaviours AND results your company
wants to see more of
3. Get executive buy-in - use data
50. 5 things you can do differently tomorrow
1. ASK employees if they’re engaged (build a benchmark)
2. Identify the behaviours AND results your company
wants to see more of
3. Get executive buy-in - use data
4. Do it! – Recognise Performance, Not Presence – build
a recognition rhythm (and make it SMT)
5. If you’re going to recognise - Re-think Rewards