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Game Change 100% Agile: Our Journey to a 100% Agile IT Organisation

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Facing a world that is becoming more and more VUCA, the BMW Group IT follows a strategy that is both simple and ambitious: 100% Agile. The journey towards an agile product organization started long ago with scattered agile projects and gained momentum in mid-2017 with a huge reorganization merging development and operations into DevOps. Besides this structural aspect of teams and products, the main focus of the transformation lies in culture and mindset, technology and architecture and—despite the apparent contradiction to the agile manifesto—on processes and tools.

Publicado en: Liderazgo y gestión
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Game Change 100% Agile: Our Journey to a 100% Agile IT Organisation

  1. 1. Dr. Marcus Raitner | 7. September 2018 Twitter: @marcusraitner GAME CHANGER: 100% AGILE. OUR JOURNEYTO A 100% AGILE IT ORGANISATION.
  2. 2. V AmbiguousComplexUnpredictableVolatile U C A OUR WORLD CAN BE DESCRIBED WITH 4 LETTERS… Dr. Marcus Raitner, BMW Group IT | PM Camp Berlin | 7. September 2018 Page 3
  3. 3. Seite 4 VUCA: MORE THAN EVER! Dr. Marcus Raitner, BMW Group IT | PM Camp Berlin | 7. September 2018
  4. 4. Seite 5 MANY NEW PLAYERS. Dr. Marcus Raitner, BMW Group IT | PM Camp Berlin | 7. September 2018
  5. 5. Dr. Marcus Raitner, BMW Group IT | PM Camp Berlin | 7. September 2018 Page 6
  6. 6. PROJECTS ARE OFTEN CHALLENGED OR EVEN FAIL. Further analytical result: • „Very few large projects perform welltothe project management triple constraints of cost,time, and scope.“ *Standish Group Chaos Report Dr. Marcus Raitner, BMW Group IT | PM Camp Berlin | 7. September 2018 Seite 7
  7. 7. THE SOLUTION: AGILE PROJECTS! REALLY? Agile projects have a significantly higher success rate, but still over 50% of projects are either challenged or do fail. Source: https://www.scrumalliance.org/community/articles/2015/october/adopt-scrum-for-competitive-advantage Dr. Marcus Raitner, BMW Group IT | PM Camp Berlin | 7. September 2018 Seite 8
  8. 8. Seite 9 THE CORE OF OUR AGILE TRANSFORMATION: FROM PROJECTS TO PRODUCTS Dr. Marcus Raitner, BMW Group IT | PM Camp Berlin | 7. September 2018 Project A Project C Project D Focus on Projects OPERATIONS Project B System 1 System 2 System 3 System 4 System 5 Backlog Backlog Backlog Focus on Products System 1 System 2 System 3 System 4 System 5 Lean Sync only if necessary Product 1 System 1 System 2 Product 2 System 3 System 4 Product 3 System 5 Request Request Request Request Request Request Request Request Request Request Request Request Implementation will exclusively be done within products. Projects are only for synchronization purposes – if required at all.
  9. 9. THE FOUR PILLARS OF OUR AGILE TRANSFORMATION. Dr. Marcus Raitner, BMW Group IT | PM Camp Berlin | 7. September 2018 PROCESS TECHNOLOGY STRUCTURE CULTURE 100% Agile Page 10
  10. 10. STRUCTURE: FACTS & FIGURES TOWARDS A 100% AGILE ORGANISATION. Dr. Marcus Raitner, BMW Group IT | PM Camp Berlin | 7. September 2018 Page 11 ~1,600 change disciplinary manager ~2,800 employees with a new department code Restructuring of: 11 main departments, 47departments, 152groups 152 DevOps groups, created with ~2,200 Dev and ~530 Ops employees with IT product responsibility.
  11. 11. PROCESS: PRODUCT ORIENTATION, DEVOPS AND ENABLING PROCESSES. Dr. Marcus Raitner, BMW Group IT | PM Camp Berlin | 7. September 2018 Seite 12 Process ModelProduct Portfolio Steering Model Agile Working Model defines WHAT defines WHEREBY and WHERETO defines WITH WHOM and WHEN defines HOW
  12. 12. TECHNOLOGY: ESSENTIAL ENABLER FOR BECOMING AGILE. Dr. Marcus Raitner, BMW Group IT | PM Camp Berlin | 7. September 2018 Seite 13 Micro Service Architecture Continuous Integration / Deployment Cloud
  13. 13. Self-organizing teams with end-to-end responsibility The skills of each team member is important and appreciated Continuous feedback and transparent communication Managers trust their self- organizing teams Feedback and confession of failure require trust Be open minded & exchange best practices and mistakes CULTURE: APPRECIATION, TRUST, RESPONSIBILITY, OPENNESS AND TRANSPARENCYENABLE A STRONG LEARNING CULTURE. Dr. Marcus Raitner, BMW Group IT | PM Camp Berlin | 7. September 2018 Seite 14
  14. 14. Dr. Marcus Raitner, BMW Group IT | PM Camp Berlin | 7. September 2018 Seite 16 AGILE LEADERSHIP MANIFESTO. We believe inthe creativity and motivation of all human beings. We consider leadership as pivotal in a highly networked and highly complex world. We understandthetask of leadership as serving life and striving for conditions in which people, intheir diversity, can contribute inthe best possible way and in whichthey can developthemselves and work effectively together. THESE VALUES ARE IMPORTANTTO US: Unleashing human potential over employing human resources. Diversity and dissentover conformity and consensus. Purpose and trustover command and control. Contributions to networksover position in hierarchies. Growing leadersover leading followers. Courageously exploring the newover efficiently exploitingthe old. That is, whilethere isvalue inthe items on the right, wevaluethe items onthe left more.Inspired by: http://humanleadershipmanifesto.org/
  15. 15. FIRST RESULTS PROVE THAT WE INITIATED THE RIGHT JOURNEY… Customer satisfaction from insufficient to good within 6 months. Time from change request to go-live decreased from 4 months to 3 weeks. Number of tickets decreased by 72% in three months. „Ich habe die letzten 25 Jahre noch nie erlebt, dass Bugs wie auch Neuanforderung in so kurzer Zeit, und in einer entsprechend sehr guten Qualität, umgesetzt wurden.“ Stefan Ingerl, Process Owner „Die Transparenz und Kommunikation bei der Umsetzung verschiedener Themen hat sich um ein vielfaches verbessert.“ Nicola Achatz, Process Owner Customer Focus Time to market Quality SAP Everest (prototype construction) Dr. Marcus Raitner, BMW Group IT | PM Camp Berlin | 7. September 2018 Page 17
  16. 16. The big question is always, do we car manufacturers learnto becometech companies more quickly than atech company learnsto be an automotive player? Peter Schwarzenbauer Dr. Marcus Raitner, BMW Group IT | PM Camp Berlin | 7. September 2018 Page 18

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