25. Welcome aboard! It’s a pleasure to welcome you to Shop Direct, the UK’s leading online and home shopping retailer. From our head office in Speke to our sourcing offices in the Far East, we are all committed to achieving our ambitious business goals and you can play your part. Our vision is to inspire every household to shop with us for life. We will achieve this by putting the customer at the heart of everything that we do. As a company we value pace, professionalism, passion, drive and tenacity. We believe in treating each other well and reward our colleagues with the opportunity to develop in their current and future roles within the organisation. We hope that you enjoy a warm and courteous welcome from everyone you meet in your induction period and look forward to working with you in the future.
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27. putting the customer first Shop Direct Group continues to demonstrate high standards by winning the Experian Customer Research Survey Award for offering exceptional Customer Service in home shopping
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29. Shop Direct Home Shopping Limited (inc Warehousing & Returns Shop Direct Contact Centres Shop Direct Group Financial Services
30. from our £31million state-of-the-art-headquarters, we bring you the future of online and home shopping
31. hot little numbers turnover circa £1.5bn circa 18,000 employees 10.5 million customers on our database 5 million trading accounts
32. get a load of this…. we took 20 million orders in 2007, delivering 51 million items to over 5 million trading customers
33. slick click we’ve completely re-launched our websites, by simplifying our checkout and product pages we’ve also added over 1000 product video clips enhanced zoom features, 360 º product views and buyers guides, and 700 new product lines added every month
34. rewriting the book Shop Direct Group owns 8 of the UK’s leading home shopping brands including littlewoods.com greatuniversal.com kays.com marshallward.com additionsdirect.co.uk choice.co.uk littlewoodsdirect.com littlewoodsireland.ie we showcase 1,200 aspirational pages featuring fashion, footwear, home & technology our shop sits within one in three homes in the UK
35. sleep well? we hope so, because chances are you may have slept in one of the 320,000 beds we sell a year, next to one of the 420,000 pieces of bedroom furniture we sell
36. more shoppers buy men’s casual jackets from us than from TopMan, Burton & River Island get your jacket…
37. our websites receive over 130 million visits 4 visitors every second we achieved £0.5 billion in online sales in 07/08, making us one of the leading online clothing, footwear and accessories retailer in the uk this will blow you away
38. members only if you shop with us, you’ll have access to our growing range of exclusive own brands
39. name dropping exclusive lines and big brands we stock more than 400 brands, with a focus on design, innovation, quality, choice & incredible attention to detail
40. catwalk to click in six weeks using our online presence we can get a new product in front of our customers faster changing our shop window whenever we choose. that’s fashion, that's
41. it’s all in the numbers in 2007 alone we sold 780,000 mobile phones 205,000 games consoles 160,000 digital cameras 150,000 MP3 players 80,000 laptops 70,000 sat nav systems we sell four pairs of jeans every minute!
42. dynamic duo Trinny & Susannah undress the nation the tie up with Trinny and Susannah saw brand awareness increase by 13% and traffic to the website surge by 56% in 2007 check out the Trinny and Susannah style advisor online now
43. data driven CDMS-Customer Data Management Services CDMS process in excess of 5 billion data records every year for both commercial and public sector clients responsible for 1.5% of all UK mail and 7% of all UK direct mail site at Whiston is home to over 340 colleagues over 1.5 billion items of stationery are managed on site each year by the data services team
44. i hear talk our UK-based contact centres handle 31 million calls, and make 8 million outbound calls to customers each year improved systems means we’re answering them 25% faster year on year
45. pick, pack and dispatch our award winning warehouse and returns operations process 38 million items each year into 19 million parcels to customers that’s 6000 parcels every hour
46. Home Delivery Network Limited is the UK’s largest dedicated home delivery and collection service largest carrier of fresh flowers in the UK 131 million parcels throughout the UK every year by our network of 3600 friendly drivers we manage 3 ½ deliveries a minute we deliver
47. credit where credit’s due Shop Direct Financial Services, providing flexible ways to pay offering a wide range of credit, insurance and warranty products to home shopping customers financial products include credit cards and loans, with a credit turnover of £1.2billion a year.
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49. responsible retailing 100% of our electricity comes from renewable sources, and as a result we have reduced our carbon footprint by 30,000 tonnes annually we have improved our recycling by 15% to 75% equal to 5,000 tonnes a year all of our copier paper is 80% recycled too while in our restaurants, we stock fair-trade coffee
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