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@mark_jaeger #jtbd #pthh
@mark_jaeger #jtbd #pthh 
Topic today:
@mark_jaeger #jtbd #pthh 
Topic today: 
Milkshakes
Understanding product value 
@mark_jaeger #jtbd #pthh 
Jobs to be done:
@mark_jaeger #jtbd #pthh
@mark_jaeger #jtbd #pthh 
@mark_jaeger
@mark_jaeger #jtbd #pthh
@mark_jaeger #jtbd #pthh
@mark_jaeger #jtbd #pthh
Core product value 
@mark_jaeger #jtbd #pthh
@mark_jaeger #jtbd #pthh 
Milkshakes
@mark_jaeger #jtbd #pthh 
“Jobs to be done”
@mark_jaeger #jtbd #pthh 
@claychristensen
@mark_jaeger #jtbd #pthh
@mark_jaeger #jtbd #pthh
Why do successful companies fail? 
@mark_jaeger #jtbd #pthh
Because they are too good. 
@mark_jaeger #jtbd #pthh
@mark_jaeger #jtbd #pthh
@mark_jaeger #jtbd #pthh
Why do people use products? 
@mark_jaeger #jtbd #pthh
@mark_jaeger #jtbd #pthh
@mark_jaeger #jtbd #pthh 
People are hiring a product 
to get a job done.
@mark_jaeger #jtbd #pthh 
Jobs > Features
Market ≠ Category 
@mark_jaeger #jtbd #pthh
@mark_jaeger #jtbd #pthh 
✈️ vs. 
@mark_jaeger #jtbd #pthh
Market ≠ Category 
@mark_jaeger #jtbd #pthh
@mark_jaeger #jtbd #pthh 
Milkshakes
@mark_jaeger #jtbd #pthh
@mark_jaeger #jtbd #pthh 
Milkshakes
Jobs > Demographics 
@mark_jaeger #jtbd #pthh
@mark_jaeger #jtbd #pthh 
✈️ vs. 
@mark_jaeger #jtbd #pthh 
What is a job? 
What is a job?
Job Job 
@mark_jaeger #jtbd #pthh 
Job Job 
Job 
Job 
Job 
Job 
Job 
Job 
Job 
Job 
What is a job?
Job be available 
Something to do 
@mark_jaeger #jtbd #pthh 
last Hunger 
one-handed 
fit to cup-holder 
be fun 
don’t stain 
Job 
Job
@mark_jaeger #jtbd #pthh 
Hunger
@mark_jaeger #jtbd #pthh 
 vs. ❤️
@mark_jaeger #jtbd #pthh
@mark_jaeger #jtbd #pthh 
 vs. 
@mark_jaeger #jtbd #pthh
@mark_jaeger #jtbd #pthh 
How do find out?
@mark_jaeger #jtbd #pthh 
Ask people.
@mark_jaeger #jtbd #pthh
Job be available 
Something to do 
@mark_jaeger #jtbd #pthh 
last Hunger 
one-handed 
fit to cup-holder 
be fun 
don’t stain 
Job 
Job
@mark_jaeger #jtbd #pthh
@mark_jaeger #jtbd #pthh
@mark_jaeger #jtbd #pthh 
How to improve?
@mark_jaeger #jtbd #pthh 
How to improve? 
1. Do a better job.
@mark_jaeger #jtbd #pthh 
How to improve? 
2. Do more jobs.
3. Do a different job. 
@mark_jaeger #jtbd #pthh 
How to improve?
@mark_jaeger #jtbd #pthh 
How to improve? 
4. Do a new job.
@mark_jaeger #jtbd #pthh
@mark_jaeger #jtbd #pthh
What job is your product hired to do? 
@mark_jaeger #jtbd #pthh
@mark_jaeger #jtbd #pthh 
@mark_jaeger

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Understanding product value with Jobs-to-be-done