1. Figure 1
Source: Wheeler, D. (2014). Anger. Retrieved from http://velvetashes.com/wp-
content/uploads/2014/04/anger-726x488.jpg

2. What is Anger?
Anger is "an emotional state
that varies in intensity from
mild irritation to intense
fury and rage.”
(American Psychological Association, 2015)

3. A Primary Emotion
• Hurt
• Humiliation
• Frustration
• Rejection
• Fear
• Insecurity
• Embarrassment

4. Anger can be Constructive
or Destructive
• At its roots, anger is a signal
to you that something in your
environment isn’t right. Anger
can empower and energize you,
when handled.
• Out of control anger alienates
friends, co-workers and family
members. It also has a clear
relationship with health problems
and early mortality (Mills,
2005).

5. Anger is both a physiological
(body) and psychological (mind)
process. Because of this, anger can
have a negative impact on your
physical and your emotional health.
This is particularly true of the
relationship between anger and
heart disease (Mills, 2005).

6. Physiology of Anger
Anger is a physiological
preparation phase during which our
resources are mobilized for a
fight. When you get angry, your
heart rate and blood pressure go
up, as do the levels of your energy
hormones, adrenaline and
noradrenaline, your rate of
breathing increases and your body's
muscles tense up (Berger, 2005).

7. Anger Warning Signs
(TherapistAid.com, 2014)

8. Motivational Effects of Anger
Anger can create and then reinforce a
false sense of entitlement, an
illusory feeling of moral superiority
that can be used to justify immoral
actions. For instance, anger-motivated
aggression can be used to justify
terrorism, or to coerce and bully
people into doing what you want them
to do against their will. Angry people
are likely to subscribe to the
philosophy that "the end justifies the
means" and then use unspeakable means
of working towards their goals that
defeat their purpose (Mills, 2005).

9. Anger Management
• Make a clear statement, “I am
angry because…”
• Study your anger. “Why do I get
mad at this…”
• Visualize yourself in the room
with the person. Say what’s on
your mind.
• Choose a time to talk that’s good
for you and the other person.
Maintain eye contact and a calm
voice while talking.

10. Anger Management (…)
• Put yourself in the other person’s shoes.
Allow yourself to be “wrong” some of the
time.
• Avoid blaming, attacking or bringing up
other grievances.
• Use “I” statements. “I ____ when you ____
because ____.”
• Can the situation be changed or avoided in
the future? If the answer is yes, think
about how that can be accomplished. If the
answer is no, work toward acceptance.
Remember, you can’t control other people’s
behavior, but you can control the way you
respond.

11. Anger Management (…)
• Use relaxation techniques such
as deep breathing exercises or
imagery—focusing on a peaceful
place, thought or sound.
• Write a letter to the person
whom you’re angry.
• Find a physical outlet for
anger, such as exercise or
housework.

12. Anger Management (…)
• Set a time limit for anger.
Then let it go.
• Use positive self-talk: “I am
angry but I can get on with my
life or job.”
• Know your limits. Seek
counseling if anger continues
to be a big problem for you.

13. Conflict Resolution

14. Conflicts seldom go away by
themselves. If they’re going to be
resolved, they will require open,
clear, deliberate communication.
Often, a conflict evaporates once
the different points of view get a
chance to be heard in a calm
setting (TheZenith.com, 2015).

15. Five Basic Methods of Conflict
Resolution

16. 7 Steps to Fair Conflict
Resolution
1. Arrange a meeting with all parties involved
in the conflict.
2. Acknowledge that there’s a conflict. Make
sure all parties verbally agree on the
nature of the conflict.
3. When discussing the conflict, use “I”
statements. Encourage others to do the same.
4. Ask direct questions about the situation.
5. Confirm your understanding. For example, “If
I understand correctly, this is how you see
the situation…”
6. Tell the other parties what outcome you want
and ask them what they want.
7. Whether you come to an agreement, agree to
work toward a resolution that benefits
everyone (TheZenith.com, 2015).

17. Questions
• What causes your anger?
• What is your goal?
• What are you grateful for?

18. References
• American Psychological Association. (2015). Controlling
anger before it controls you. Retrieved from
http://www.apa.org/topics/anger/control.aspx
• Berger, V. (2005). Anger. Retrieved from
http://www.psychologistanywhereanytime.com/emotional_pro
blems_psychologist/pyschologist_anger.htm
• Mills, H. (2005). What is anger. Retrieved from
https://www.mentalhelp.net/articles/what-is-anger/
• TheZenith.com. (2015). Seven steps to fair conflict
resolution. Retrieved from
http://www.thezenith.com/files/parlay/seven_steps_to_fai
r_conflict_resolution_parlay1690_093.pdf
• The Pennsylvania Child Welfare Training Program.(2015).
Five basic methods of conflict resolution. Retrieved
from
http://www.pacwrc.pitt.edu/curriculum/108%20MltGnrtnlDff
rncsInTheWrkplc/HO/HO05_FvBscMthdsOfCnflctRsltn.pdf

19. Reference of Figures
• Figure 1: Wheeler, D. (2014). Anger. Retrieved
from http://velvetashes.com/wp-
content/uploads/2014/04/anger-726x488.jpg