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Matt Singley | Social Media Optimization
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Socap symp11 singley mackie
1.
Why Customer Service
Should Be In Social Media and How To Get Started Matt Singley (@mattsingley) Chief Engagement Officer Singley + Mackie (@singleymackie)
2.
3.
4.
Why Should Customer
Service Even Care About Social Media?
5.
6.
7.
8.
Who Should “Own”
Social Media?
9.
Who Should “Own”
Social Media?
10.
Who Should “Own”
Social Media?
11.
Case Studies
12.
13.
14.
15.
Case Studies: Caesars
Entertainment (CES)
16.
17.
How To Start
18.
19.
20.
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