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Make The Connection

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mattwoody

Presentation focuses on the importance of employee morale in driving higher call center performance results.

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Make the Connection : Employee Morale & Performance Results CCNG Webinar Presenter: Matt Woody
Challenges Facing Call Center Managers Today: ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Why Focus on Employee Morale? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
How to Make the Connection . . . ,[object Object],[object Object],[object Object]
How to Make the Connection . . . ,[object Object],[object Object],[object Object],[object Object]
How to Make the Connection . . . ,[object Object],[object Object],[object Object],[object Object],[object Object]
How to Make the Connection . . . ,[object Object],[object Object],[object Object],[object Object],[object Object]
Make the Connection! 95% CSL 86% Top 2 Box Employee Engagement 122% Productivity Improvement 13% Attrition Rate 97% Quality

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Make The Connection

  • 1. Make the Connection : Employee Morale & Performance Results CCNG Webinar Presenter: Matt Woody
  • 2.
  • 3.
  • 4.
  • 5.
  • 6.
  • 7.
  • 8. Make the Connection! 95% CSL 86% Top 2 Box Employee Engagement 122% Productivity Improvement 13% Attrition Rate 97% Quality