Three page handout from Maureen Orey's Presentation at ASTD 2011 on getting to Behavioral Change

1. Getting to Behavioral Change…
The Importance of Ownership and Accountability in Level Three Evaluation
Organization Team
 Positive Learning Culture  Collaboration
 Learning Reinforcements (wiki’s, apps, videos,  Discussion
job aides…)  Peer Support
 Learning Contracts  Project Goals
 Professional Development Plan (IDP’s)  Synergy
 Action
 Corporate Learning Transcripts
Manager
Individual
 Assess learner readiness
 Results oriented
 Understand and Reinforce
 Focused
 Empower learning
 Motivated
 Monitor progress
 Engaged
 Encourage testing (permission to fail?)
 Relevant
 Reward attempts
Personal Accountability Assessment
Item 1= Poor 3: Fair 5: Great
1. I set specific and measurable performance goals. 1 2 3 4 5
2. I take the initiative to follow through on actions 1 2 3 4 5
3. I take ownership for my work and my projects 1 2 3 4 5
4. I see what needs to be done and then do it 1 2 3 4 5
5. When things go wrong I accept responsibility 1 2 3 4 5
6. I seek help when I need it 1 2 3 4 5
7. I ask for guidance when needed 1 2 3 4 5
8. I offer my support to others 1 2 3 4 5
9. I consistently persevere through difficult times. 1 2 3 4 5
10. I reframe my priorities when necessary 1 2 3 4 5
© 2011, Workplace Learning & Performance Group www.wlpgroup.com 1

2. Scoring: Total your points
Score 45-50 You are an accountable person!
40-45 You are doing well… and have some minor improvement to do.
35 – 40 Not bad, make an action plan for improvement
30 – 35 You have a bit of work to do…
25 – 30 You are half way there
0-25 Get to work and make something happen!
Change or Die!
Reframe ______________________________________________________________________________
Relate _______________________________________________________________________________
Repeat _______________________________________________________________________________
The five key factors to individual accountability (LO 3)
1. Ready
 Assess learner readiness
o Supervisor input
o Self assessment
 Resources needed? Technology, Staff, Budget, Permission?
2. Willing
 Attitude check, are you onboard
 Attitude adjustment… can you get on-board?
 Willingness to learn AND a willingness to change
 Risk tolerance
3. Motivated
 WIIFM? Are they motivated to make change? Can they be compelled to change?
 Does this align with their personal vision and goals?
4. Able
 Proper skill set?
 Ability to learn?
 Sustainable
© 2011, Workplace Learning & Performance Group www.wlpgroup.com 2

3. 5. Results Oriented
 Internalize the learning
 Set specific goals
 Develop action plans
 Implement skill practice
 Continuous improvement
Best Practices in Encouraging Accountability:
 Personal Action Plans
 Learning Contracts
 Peer Support Groups/Mastermind
 Professional Development Plan
 Corporate Learning Transcripts
 360 Accountability Matrix (Boss, Subordinates, Internal customers, co-worker/peer)
 Other
_____________________________________________________________________________________
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5 Questions to ponder:
1. What is one idea you will implement? ___________________________________________________________
2. What resources do you need to do this? _________________________________________________________
3. What barriers will keep you from success? ________________________________________________________
4. Are you Ready? Willing? Able?__________________________________________________________________
5. What is your first step? ________________________________________________________________________
6. What are the consequences of inaction? __________________________________________________________
© 2011, Workplace Learning & Performance Group www.wlpgroup.com 3