1.
tOll€ IOT
Empowering Citizens in a Smart City
Better City - Better World

2.
WHAT IS A SMART CITY?
A Smart City is defined as a city that is liveable, safe and sustainable. Building and maintaining a Smart City requires a long term
and continuous relationship between the citizens and the Government. The bridge that allows these two parties to interact with
each other efficiently is technology.
To ensure seamless engagement, a good platform is required so that the Government can improve services rendered and elevate
efficiency. This is where REDtone IOT comes in.
REDtone IOT pairs creativity, innovation and knowledge with the right technology. This has resulted in a citizen engagement application
called CitiAct. This application enables citizens to report and track issues, while the local councils are able to respond to the
reports in a more timely manner.
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REDtone has developed an IOT middleware that serves as a Smart City Hub called CitiSense. It is capable of:
- Connecting, aggregating and storing various sensor data.
- Providing "Sensing—as—a—Service" to anyone who would like better insights into their connected assets, business or environment.

3.
ISSUES WE ARE FACING TODAY
To be successful, a Smart City requires constant citizen participation. However, there are inherent challenges with existing channels
of communication such as:
- Call centres that frustrate citizens due to long waiting time, multiple redirects, and dropped calls.
0 Online portals with terrible processes and tracking ability that deter citizens from reporting.
0 Reports management with inconsistent formats and missing information that prevent automation of prioritisation and deter
detection of correlation for issues. Serious issues can also cause unplanned surge of calls that overload the call centre.
- Manual tracking of work distribution to the relevant service delivery teams is tedious. Plus, it is not monitored properly most
of the time.
- Social media tracking and retrieval of complaint cases via city councils’ Facebook or Twitter is chaotic, ad—hoc and unsystematic.
- Newspaper and television are a final resort due to on—going frustrations.
0 Additionalservices such as the provision of external information leg. the weather} through a single portal should be dissemi-
nated by city councils.
THE SOLUTION - CitiAct
CitiAct is a mobile application developed by a team of experienced R&D engineers from REDtone IOT. It empowers citizens to
perform their own reporting of issues in just a few taps. No waiting time on the phone and no long queues at call centres. The
application will reduce the average duration required to resolve issues as the necessary information will be directed to the
relevant service delivery teams. Citizens can also get feedback in real—time.
The data collected will provide valuable information for the city councils to improve the quality of life, and ensure a better city and
better world for all.
4 SOLUTION MODULES
CITIACT MOBILE APPLICATION
Enables citizens to report issues to city councils.
Reports contain information such as photo, location, and description of issues.
Reports are routed to the relevant city councils for further processing.
Users can view cases reported and status of each case.
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CITISENSE PORTAL
Public portal with all reported cases.
Citizens view specific types of reports by selecting categories.
Users can select a particular region to generate a list of reported cases.
All reports are tracked and status is updated in real time.
Environmental data such as Air Quality Index readings, rain data, and others are
available.
Leaderboard for gamification encourages citizens to use the mobile application regularly.
CITIACT CASE MANAGEMENT SYSTEM
- Comprehensive management system for stakeholders.
I Allows administratorto acknowledge reports received, assign them to relevant service
delivery teams and update the status.
- Administrator generates cumulative report of cases for further action.
- Reports are categorised as "Reported", "Acknowledged", "Resolved" and "False Report".
CITIACT DASHBOARD
Comprehensive dashboard and reports that detail the performance of local
authority management.
Provides feedback to management for performance improvements and focus on
criticalareas.
Greater insights allow for more effective use of resources and more accurate
planning and budgeting.

4.
RED
REDtone IOT Sdn Bhd (iii7s4i—v>
Suites 22-30, 5th Floor, IOI Business Park, 471 O0 Puchong, Selangor, Malaysia. Tel: +603 8073 2288 Fax: +603 8073 2178
J3 www. redtone. com 0 Sales Hotlinez 1800 87 7770