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Vendor Partner Portal Guide – Vendor Onboarding
Vendor Partner Portal is a one stop self-serviced solution to manage your daily requests and
collaborate with Chewy in succeeding in your business. Vendor Partner Portal will consist of four
separate modules and releases. In this handbook we will focus on the first module of Vendor
Onboarding, the tool at your disposal where you can self-register to become a Chewy vendor and initiate
requests to inquire about anything throughout your onboarding process.
Welcome to Chewy!
User Guide Table of Contents
Creating an account in VPP & Login........................................................................................................2
New Vendor Onboarding ...........................................................................................................................5
• Home Page......................................................................................................................................5
• Complete your Onboarding – Process Overview.......................................................................6
o Instructions and Resources ................................................................................................................... 6
o Company Information & Contact Information ..................................................................................... 8
o Ordering Information............................................................................................................................... 8
o Banking Information................................................................................................................................ 9
o Product Addition Form (PAF)...............................................................................................................10
Inbox - Submit and Track Onboarding Inquiries...................................................................................12
• Create a New Request .................................................................................................................12
• Track and Reply to a Request.....................................................................................................12
• Closed Request.............................................................................................................................12
Vendor Services & Contact Us - Submit and Track Inquiries .............................................................13
• Create a New Request .................................................................................................................13
• View Requests ..............................................................................................................................13
• Escalating a Request ...................................................................................................................14
Assortments Management .....................................................................................................................15
• Review Chewy Recommended Assortment Recommendations...........................................15
• Send Assortment Recommendations to Chewy......................................................................20
Resources..................................................................................................................................................23

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Creating an account in VPP & Login Back to Table of Contents
When Chewy initiates the onboarding process, you will be receiving an email like this in your inbox.
Click on the hyper link below to register for the Vendor Partner Portal (VPP) and get started
Once you click the link, you can click the ‘Sign Up’ button to create an account.

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Once you finish the registration, you will receive a verification email in your email.
For information security, VPP is integrated with Okta, and you will need to set up Multi-Factor
Authentication (MFA).

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Once MFA is enabled, your account is good to go!

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New Vendor Onboarding Back to Table of Contents
• Home Page
Left Pane of Home Page
Top Right of Home Page
Home page for your onboarding status
All your open/closed requests
Useful resources for your onboarding journey
Profile you will need to fill out to onboard Chewy.
This section will include Company Information,
Ordering Information (not for Dropship), Banking
Information, and E-Sign Documents
Send us a request if you
have any questions
regarding on-boarding
You can sign out from the left pane or click on your
name on the top right
Review and submit product recommendations

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• Complete your Onboarding – Process Overview
Once you complete vendor registration and login, this will be the page you are automatically directed
to when you receive the new vendor registration email from a Category Manage. Please see below a
step-by-step guide of how to complete your onboarding at Chewy.
o Instructions and Resources
Please follow the step-by-step guide to download resources and review instructions. Screenshots
below.

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Once finish reviewing the instructions, you’ll be promoted to fill out a list of forms, including Company
Information, Ordering Information (not required for Dropship), Banking Information, and E-Sign
Documents.

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o Company Information & Contact Information Back to Table of Contents
Please fill out and review Company information and Contact Information. Most information is
prepopulated based on the input from our category manager, but you are required to fill out the rest
and review.
o Ordering Information
Please fill out ‘Ordering Information’. Click ‘Add Address’ to get started. Up to 5 locations can be
added.
After you add all the ‘ship from location’, you’ll see a list of Chewy locations listed and you will need to
put in the ‘Vendor Location’, ‘Processing Time’, ‘Transit Time’, and ‘Total Lead Time’ for each Chewy
warehouse location. (Please be noted that for Dropship vendors, you will skip this step)

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o Banking Information Back to Table of Contents
After you finish ‘Ordering Information’ (Dropship vendors will skip this step), you will be directed to
enter your banking information. We will also require you to add contacts for Accounts Payable and
Accounts Receivable.
After you finish banking information, you will also be prompted to upload a cancelled/voided check or
bank statement with company and account information or bank letter with company and account
information.

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o Product Addition Form (PAF) Back to Table of Contents
Please download the PAF from the download button, once you fill out the form, please upload it back.
When you open the PAF, navigate to the ‘Main’ tab, select your category/sub-category, and your
category sheet will pop up. Please fill out all the information required in the PAF, you can refer to the
“New Vendor Handbook” document (page 6 & 7) for instructions in “Resources” section on the portal.
Step 1.
Step 2.

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• E-sign Documents Back to Table of Contents
Once the PAF is finished and uploaded, you will go to the next step of ‘E-sign Document’. VPP is
integrated with Docusign so you can E-Sign all your documents and upload files in VPP.
Once you finish signing, click ‘Submit’ to send your information back to Chewy.
After successfully submission, you will see on your screen our confirmation that ‘We have
successfully received your vendor onboarding documents!

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Inbox - Submit and Track Onboarding Inquiries Back to Table of Contents
You can submit a request to your CM for any onboarding questions and reply from the ‘Inbox’
• Create a New Request
To initiate an inquiry, go to Inbox and create a new request.
• Track and Reply to a Request
Once your request is submitted, you will be able to see them in the ‘Inbox’. You can also reply to
Chewy, sort, and search for a request.
When you get a response from Chewy, it will show up as a notification number right next to ‘Inbox’.
You will also receive an email notification for any Chewy responses.
• Closed Request
Once a request is resolved, Chewy staff will mark the ticket as ‘closed’ and they will show up in your
‘Closed Requests’ section.
All your open request
will be here
Search or Sort

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Vendor Services & Contact Us - Submit and Track Inquiries Back to Table of Contents
Vendor Services allows you to create and manage your service requests with our Vendor Care team.
Whether you're managing your company's product offerings, need to reach us about an order or
payment, or with questions about our policies or processes - Vendor Partner Portal makes it easy to
open and track your support requests.
• Create a New Request
To create a new request for our Vendor Support team, navigate to Vendor Services > Create New
Request, or simply click on ‘Contact Us’ near the top right of the page. From the Create New Request
page, select a topic and then select an issue type from the menus to help us route your request to the
right place.
Click ‘Continue’ to open a form specific to the issue type you selected. Your Vendor Name and Vendor
Number will be prefilled but can be changed as needed. Complete the remainder of the form,
including a detailed description of your request and attaching any relevant documents, then click
‘Submit your request’.
The details of your request will be sent to you by email, including a reference number for your inquiry.
• View Requests
Requests you have send to Chewy can be viewed by navigating to Vendor Services > View Requests.
Search and filter options are available at the top of the page to help you find a specific request. Just
click ‘Apply’ after making any selection.
Clicking the down-arrow at the right of any request will display the communications exchanged by
email between you and Chewy regarding the request.

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• Escalating a Request
Some requests may show also show an ‘Escalate’ button if they remain unresolved after a period of
time. Clicking this button will notify our Vendor Support team that the request is urgent and a prompt
response is desired.

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Assortments Management Back to Table of Contents
• Review Chewy Recommended Assortment Recommendations
When you receive an assortment campaign from your category manager, you will receive an email
from your category manager prompting you to review the assortment suggestions. Following the
email instructions, you might need to register for an account (please follow first step Creating an
account in VPP & Login)
Now you will be able to view the list of products Chewy recommended for you to onboard. Select or
filter for the items you wish to accept/decline.

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Filter for the product/brand/category you want to accept/reject

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After you accept the proposal, you will be prompted to fill in some other information before you can
proceed, such as the Product Addition Form (PAF), Hazmat and Hemp questions.

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Once you submit, then if you are a new vendor, you will be prompted to confirm the trade terms with
Chewy. You can negotiate and ‘Submit Query’ to your CM, or you can proceed to accept.
Once you accept, you will be prompted to add the relevant Product Addition Forms (PAF). You can
download the template from the website and only after you upload the PAF you will be allowed to
proceed. After you finish upload the PAF and answering the questions, click ‘Submit’ to finish.

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Once you finish accepting the recommendations, these items will be moved to ‘Closed
Recommendations’ for your reference, and your finished recommendations will be sent back to the
CMs to kick off the item set up process within Chewy.

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• Send Assortment Recommendations to Chewy
Not only can you accept Chewy recommendations on assortment additions, you can also propose
new assortments. To propose, click on ‘Vendor Recommended’ bar under ‘Open Recommendations’
first.
You will be prompted to fill in some basic information for the product. You can also use ‘Bulk Upload’
option to send in a list of recommendations.
1.
2. 3.

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Once a SKU is added, it will show up on the ‘Vendor Recommended’ page and now you can send the
assortment for review.
Similar to you would approve a SKU from a Chewy recommendation, you will need to submit the PAF
for the SKU(s) you are sending to Chewy. Once you click ‘Submit’, this will be sent to your category
manager for further reviews.

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Resources Back to Table of Contents
In the ‘Resources’ page you will find useful information that you can download. This library is
constantly updated, so please refer back regularly!

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Welcome to Chewy!