A look at best practices for wiki adoption within enterprises.

1. Organisational Wiki Adoption
Mike Cannon-Brookes - mike@atlassian.com

2. 8200 customers. 95 countries.
Atlassian Software 125 people. 5 years. 3 offices.
$26 million. 2 crazy kids.

3. Crew Wanted
Html + Css +
Javascript Pirates

4. Atlassian Confluence Largest enterprise wiki.

5. Why a wiki?

6. Knowledge 1.0 Create alone. Layer slowly.

7. Knowledge 2.0 Work together. Layer faster.

8. Generation Yspace Online collaboration is natural.

9. Simple, contextual content

10. Simple, contextual content
More archival than email
Less process than Word

11. Epit

12. Edit

13. Edpit

14. Enterprise Wikis
Are Like Wikipedia?

15. No.

16. Enterprise Wiki
versus Wikipedia
1. Open versus secure
2. Collaboration not publishing
3. Vandalism not present
4. Small team rather than planet
5. A tool not an encyclopaedia

17. Atlassian Wikipedia
Wikis 65 + 165
Pages 10,400
Comments 2,300
10m
Blog Posts 3,000
Comments 5,700
106,600 167m
Revisions
(1:10) (1:16)
Authors 176 5.5m*
Statistics * registered users, not authors

18. “The love you get is equal
The Beatles
to the love you give”

19. Wikis In Enterprise

20. Corporate Web 2.0

21. “...financial services has a risk-averse nature.”
Harvey Koeppel
CIO & Senior VP

22. “...financial services has a risk-averse nature.”
“Internally we have started using wikis in large
projects where there is lots of terminology or
processes...”
Harvey Koeppel
CIO & Senior VP

24. “We don’t have a
Production meeting
without the wiki.”

25. “At Pixar...wiki technology is
being used to help coordinate
new computerized animation
tools for the studio's planned
2008 release of a film called
‘WALL-E.’”
18 June 2007

26. How do you get a wiki
adopted?

27. People and Process
Not Tools

28. What is the competition?

29. Top 4 Wiki Enemies

30. #4 - Intranets Fight uneditability!

31. #3 - Knowledge Management Folksonomy not taxonomy.

32. #2 - Email Communication not information.

33. End forest-of-folders hell.
#1 - Share Drives Most docs don’t need Word.

34. How do we use them?

35. Induction
1. Create personal space
2. Write about yourself
Start editing the wiki on day one
with a personal introduction.

36. Internal Blog
1. Blog posts
2. Page edits
3. Discussion
Keep everyone on the same page.
Reduce email.

37. Staff List
Create reasons to visit the wiki.
Useful, necessary content

38. Personal Spaces
De-scarify the system.
Give people their own area to own

39. Agenda Minutes
Tasks Projects
Meetings
Creates editing cycles.
Move familiar items to the wiki.

40. Social organisation Encourage non-work use

41. Do you ban facebook? Trust your employees

42. Be As Open As You Can Don’t kill the wiki!

43. Wikis Collaborate Too

44. Widgets!

45. Calendar Share calendaring simply and
Mashup schedule data contextually

46. Task List
Contextual content!
Extremely popular widget in teams

47. Charts
Real time from Excel, DB etc...
Agile Business Intelligence

48. Maps
Classic Google maps
mashup
Show contextual location data
inside a document.

49. Code Snippets
Embed code within
documents from SCM
Documents are alive and always
update to date with examples and
APIs

50. Patterns
patterns

51. wikipatterns.com

52. Wiki Champion The go-to guy for your wiki

53. Barn Raising Jump start your wiki with a party

54. Magnet Attract with exclusive content

55. Scaffold Outlines that guide people

56. WikiGnome Small, continuous gardening

57. anti-patterns

58. Laffy4k @ Flickr
Empty Pages Editing is easier than creating

59. Beware over-engineering
Too Much Structure Organic is better, man

60. Do It All Trust others. Teach them to edit.

61. Lessons

62. Have A Purpose

63. Have A Purpose
“To Make Them Collaborate”
Is Not A Purpose

64. Wiki Adoption
Recipe
1. Grassroots is Best
2. Your Wiki Isn’t Wikipedia
3. The First Edit
4. Build Group Collaboration
5. Spread Adoption
6. Support Emergent Behaviour
7. Watch Out For Obstacles

65. Q&A
Mike Cannon-Brookes
mike@atlassian.com
http://blogs.atlassian.com/rebelutionary
Don’t forget, we’re hiring Web Pirates
http://www.atlassian.com/about/jobs