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Michelle Tenzyk
President
East Tenth Group
EMOTIONAL INTELLIGENCE & MINDFULNESS
HOW MUCH DO THEY MATTER TO
LEADERSHIP?
2Source: HuffPost, Emotional Intelligence as a Leadership Predictor
“Mindfulness is paying attention in a particular way: on
purpose; in the present moment, and non-
judgmentally”
- Dr. Jon Kabat-Zinn, 1994
“The capacity for recognizing our own feelings and
those of others, for motivating ourselves, for managing
emotions well in ourselves and in our relationships.”
- Daniel Goleman
Organizational change
(how you experience)Leaders
(how you act)
Groups/teams
(how you interact)
3 KEY AREAS OF
EMOTIONAL INTELLIGENCE:
MINDFULNESS
HOW DO LEADERS WITH STRONG EMOTIONAL
INTELLIGENCE ACT? THEY ARE…
CHANGE AGENTS
BALANCED
CURIOUS
GRACIOUS
EMPATHETIC
SELF-AWARE
NOT PERFECTIONISTS
6
EMOTIONAL INTELLIGENCE AND
MINDFULNESS TOGETHER
Body
Thought Emotion
Awareness
Moment to Moment
7
Self-
awareness
Self-
regulation
Motivation Empathy Social
Skills
5 PILLARS OF EMOTIONAL INTELLIGENCE
Source: Daniel Goleman
8
NON-MINDFUL MINDFUL
Lack of Awareness
Lack of Focus
Reactivity
Overwhelm
Meta Awareness
Ability to Switch
Response-ability
Resilience
MINDFULNESS
9
IMPORTANCE OF
EMOTIONAL INTELLIGENCE
& MINDFULNESS
INCREASE WORKPLACE PRODUCTIVITY
REDUCE STRESS
MODERATE CONFLICT
PROMOTE UNDERSTANDING AND RELATIONSHIPS
FOSTER STABILITY AND CONTINUITY
HEIGHTEN SELF-AWARENESS
ALLOW PEOPLE TO COLLABORATE MORE EFFECTIVELY
Organizational change
(how you experience)Leaders
(how you act)
Groups/teams
(how you interact)
3 KEY AREAS OF
EMOTIONAL INTELLIGENCE:
MINDFULNESS
11
EMOTIONAL INTELLIGENCE IN LEADERSHIP
2/3
Research conducted in
200 companies
worldwide suggests
that 2/3 of this
difference is due to
emotional intelligence,
and only 1/3 due to
technical skills and
cognitive ability.
(Goleman, 1998)
127%
In most complex
jobs, a top performer
is 127% more
productive than an
average performer.
(Hunter, Schmidt, & Judiesch, 1990).
4/5
In top leadership
positions, over 4/5
of the difference is
due to emotional
competence.
12
EMOTIONAL INTELLIGENCE IN LEADERSHIP
MORE IMPORTANT FOR MANAGERS
HELP TO MANAGE EMPLOYEES AND THE
STRESS THAT COMES WITH IT.
MANAGERS ARE UNIQUE IN THAT THEY HAVE
DIRECT INFLUENCE ON THE ATTITUDES,
PERFORMANCE, AND SATISFACTION OF
EMPLOYEES.
13
8 STEPS TO STRENGTHEN
EMOTIONAL INTELLIGENCE FOR LEADERS
STEP 1: Use EI assessments
STEP 2: Identify what you need
to improve
STEP 3: Become aware of your
emotions
STEP 4: Listen to build your EI
STEP 5: Reduce your stress
STEP 6: “Hear” the nonverbal
STEP 7: Resolve conflict
positively
STEP 8: Practice & Evaluate
Organizational change
(how you experience)Leaders
(how you act)
Groups/teams
(how you interact)
3 KEY AREAS OF
EMOTIONAL INTELLIGENCE:
MINDFULNESS
15
The 3 things that are
necessary for any
groups success…
TEAM AND GROUP EMOTIONAL INTELLIGENCE
TRUST
SENSE OF GROUP
IDENTITY
GROUP EFFICACY
16
Identify emotions in yourself and group members
Evaluate emotions of the group
Team members call another member out
Understand broader organizational context
Where does your group fit in
Continuous feedback
STRENGTHEN TEAM AND GROUP
EMOTIONAL INTELLIGENCE
Organizational change
(how you experience)Leaders
(how you act)
Groups/teams
(how you interact)
3 KEY AREAS OF
EMOTIONAL INTELLIGENCE:
MINDFULNESS
18
PROMOTE EMOTIONAL INTELLIGENCE TO….
Adapt to changes with minimal disturbances.
Foster creativity and flexibility,
Allow your organization to respond proactively,
instead of feeling the backlash of change.
WHEN ORGANIZATIONS CHANGE
19
EMOTIONAL INTELLIGENCE HELPS WITH
COPING AND MANAGING EMOTIONS
ALLOW EMPLOYEES TO EXPRESS WHAT
THEY ARE FEELING
ORGANIZATIONAL CHANGE
WHAT CAN YOU DO?
21
Learn what your triggers are and how they
impact your emotions
Ask for feedback from others often and openly
Be an active listener, step back and look at
things objectively
Practice deep breathing, relax body, keep a clear
mind
Focus on other people’s perspectives and show
interest in others
TIPS TO BUILD YOUR
EMOTIONAL INTELLIGENCE
Source: HuffPost, Emotional Intelligence as a Leadership Predictor
22
TIPS TO BUILD YOUR
EMOTIONAL INTELLIGENCE
Source: HuffPost, Emotional Intelligence as a Leadership Predictor
Learn the norms of the organizational culture
Read the dynamics of each situation, the people and your
surroundings
Nurture relationships; acknowledge others’ needs and
feelings
Manage expectations appropriately
Welcome the difficult conversations
Give direct, constructive feedback
A SIMPLE MINDFULNESS TECHNIQUE
Stop
Take a Breath
Open-Soften-Observe
Proceed
SEEK FEEDBACK
TAKE ONE ACTION
KNOW IT IS POSSIBLE
WHAT CAN YOU DO?
Managing Self
Leadership in
Action
Managing
Individuals
Team
Effectiveness
Organizational
Alignment
Balanced Leadership™
Your Framework for Success
Executive Coaching
Coaching clients for
behavioral changes that yield
impactful business results.
Leadership Programs
1-on-1 and team programs to
build skills and shorten paths to
peak performance.
OUR APPROACH
People Strategy
Expert assessment of, advice
about, and hand-on support for
all key HR functions..
WWW.EASTTENTHGROUP.COM
MICHELLE@EASTTENTHGROUP.COM
646-809-0112
@MICHELLETENZYK
WWW.FACEBOOK.COM/EASTTENTHGROUP
LINKEDIN.COM/COMPANY/EAST-
TENTH-GROUP-INC-

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Emotional Intelligence & Mindfulness: How Much Do They Matter to Leadership?

  • 1. Michelle Tenzyk President East Tenth Group EMOTIONAL INTELLIGENCE & MINDFULNESS HOW MUCH DO THEY MATTER TO LEADERSHIP?
  • 2. 2Source: HuffPost, Emotional Intelligence as a Leadership Predictor “Mindfulness is paying attention in a particular way: on purpose; in the present moment, and non- judgmentally” - Dr. Jon Kabat-Zinn, 1994
  • 3. “The capacity for recognizing our own feelings and those of others, for motivating ourselves, for managing emotions well in ourselves and in our relationships.” - Daniel Goleman
  • 4. Organizational change (how you experience)Leaders (how you act) Groups/teams (how you interact) 3 KEY AREAS OF EMOTIONAL INTELLIGENCE: MINDFULNESS
  • 5. HOW DO LEADERS WITH STRONG EMOTIONAL INTELLIGENCE ACT? THEY ARE… CHANGE AGENTS BALANCED CURIOUS GRACIOUS EMPATHETIC SELF-AWARE NOT PERFECTIONISTS
  • 6. 6 EMOTIONAL INTELLIGENCE AND MINDFULNESS TOGETHER Body Thought Emotion Awareness Moment to Moment
  • 7. 7 Self- awareness Self- regulation Motivation Empathy Social Skills 5 PILLARS OF EMOTIONAL INTELLIGENCE Source: Daniel Goleman
  • 8. 8 NON-MINDFUL MINDFUL Lack of Awareness Lack of Focus Reactivity Overwhelm Meta Awareness Ability to Switch Response-ability Resilience MINDFULNESS
  • 9. 9 IMPORTANCE OF EMOTIONAL INTELLIGENCE & MINDFULNESS INCREASE WORKPLACE PRODUCTIVITY REDUCE STRESS MODERATE CONFLICT PROMOTE UNDERSTANDING AND RELATIONSHIPS FOSTER STABILITY AND CONTINUITY HEIGHTEN SELF-AWARENESS ALLOW PEOPLE TO COLLABORATE MORE EFFECTIVELY
  • 10. Organizational change (how you experience)Leaders (how you act) Groups/teams (how you interact) 3 KEY AREAS OF EMOTIONAL INTELLIGENCE: MINDFULNESS
  • 11. 11 EMOTIONAL INTELLIGENCE IN LEADERSHIP 2/3 Research conducted in 200 companies worldwide suggests that 2/3 of this difference is due to emotional intelligence, and only 1/3 due to technical skills and cognitive ability. (Goleman, 1998) 127% In most complex jobs, a top performer is 127% more productive than an average performer. (Hunter, Schmidt, & Judiesch, 1990). 4/5 In top leadership positions, over 4/5 of the difference is due to emotional competence.
  • 12. 12 EMOTIONAL INTELLIGENCE IN LEADERSHIP MORE IMPORTANT FOR MANAGERS HELP TO MANAGE EMPLOYEES AND THE STRESS THAT COMES WITH IT. MANAGERS ARE UNIQUE IN THAT THEY HAVE DIRECT INFLUENCE ON THE ATTITUDES, PERFORMANCE, AND SATISFACTION OF EMPLOYEES.
  • 13. 13 8 STEPS TO STRENGTHEN EMOTIONAL INTELLIGENCE FOR LEADERS STEP 1: Use EI assessments STEP 2: Identify what you need to improve STEP 3: Become aware of your emotions STEP 4: Listen to build your EI STEP 5: Reduce your stress STEP 6: “Hear” the nonverbal STEP 7: Resolve conflict positively STEP 8: Practice & Evaluate
  • 14. Organizational change (how you experience)Leaders (how you act) Groups/teams (how you interact) 3 KEY AREAS OF EMOTIONAL INTELLIGENCE: MINDFULNESS
  • 15. 15 The 3 things that are necessary for any groups success… TEAM AND GROUP EMOTIONAL INTELLIGENCE TRUST SENSE OF GROUP IDENTITY GROUP EFFICACY
  • 16. 16 Identify emotions in yourself and group members Evaluate emotions of the group Team members call another member out Understand broader organizational context Where does your group fit in Continuous feedback STRENGTHEN TEAM AND GROUP EMOTIONAL INTELLIGENCE
  • 17. Organizational change (how you experience)Leaders (how you act) Groups/teams (how you interact) 3 KEY AREAS OF EMOTIONAL INTELLIGENCE: MINDFULNESS
  • 18. 18 PROMOTE EMOTIONAL INTELLIGENCE TO…. Adapt to changes with minimal disturbances. Foster creativity and flexibility, Allow your organization to respond proactively, instead of feeling the backlash of change. WHEN ORGANIZATIONS CHANGE
  • 19. 19 EMOTIONAL INTELLIGENCE HELPS WITH COPING AND MANAGING EMOTIONS ALLOW EMPLOYEES TO EXPRESS WHAT THEY ARE FEELING ORGANIZATIONAL CHANGE
  • 21. 21 Learn what your triggers are and how they impact your emotions Ask for feedback from others often and openly Be an active listener, step back and look at things objectively Practice deep breathing, relax body, keep a clear mind Focus on other people’s perspectives and show interest in others TIPS TO BUILD YOUR EMOTIONAL INTELLIGENCE Source: HuffPost, Emotional Intelligence as a Leadership Predictor
  • 22. 22 TIPS TO BUILD YOUR EMOTIONAL INTELLIGENCE Source: HuffPost, Emotional Intelligence as a Leadership Predictor Learn the norms of the organizational culture Read the dynamics of each situation, the people and your surroundings Nurture relationships; acknowledge others’ needs and feelings Manage expectations appropriately Welcome the difficult conversations Give direct, constructive feedback
  • 23. A SIMPLE MINDFULNESS TECHNIQUE Stop Take a Breath Open-Soften-Observe Proceed
  • 24. SEEK FEEDBACK TAKE ONE ACTION KNOW IT IS POSSIBLE WHAT CAN YOU DO?
  • 25. Managing Self Leadership in Action Managing Individuals Team Effectiveness Organizational Alignment Balanced Leadership™ Your Framework for Success Executive Coaching Coaching clients for behavioral changes that yield impactful business results. Leadership Programs 1-on-1 and team programs to build skills and shorten paths to peak performance. OUR APPROACH People Strategy Expert assessment of, advice about, and hand-on support for all key HR functions..