Zarada is an integrated suite of customer management, billing, fulfillment and analytic products for communication service providers. It automates all aspects of account handling, revenue management, fulfillment, and provides insights into customer behavior. Zarada provides comprehensive functionalities through building blocks to automate major business processes and support customer profitability and growth. It offers a complete solution for BSS needs through a single vendor.
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Zarada Overview V2.0
1. Zinnia Offerings
2. Zinnia offerings Zinnia Systems offer Zarada, an integrated suite of customer management, billing, fulfillment and analytic products for communication service providers. Zarada customer management products automate all aspects of account handling starting from registration to payments, service modifications, trouble ticketing, hierarchy management and account closure and enable you to create and control desired customer experience Zarada revenue management products provide a comprehensive order-to-cash solution enabling you to automate usage data collection, invoice generation, payment collection and handling delinquent customers. Zarada also enables you to automate settlement with all your partners. Zarada fulfillment products provide you a collaborative product creation environment. With flexible Catalog, a comprehensive order management system and multi-service activation product, you can plan and launch new services quickly. Zarada analytic products assist you to gain insights into customer behaviour and empower you to take proactive actions to enhance customer retention, revenue and to prevent losses due to fraud.
3. Zinnia offerings – Contd. Zarada provides comprehensive functionalities to automate all major business support system processes and enables you to support your customers for profitability and growth. Zarada functionalities are provided through following major building blocks:
5. Zarada Benefits Since Zarada offers complete order-to-cash functionalities, you deal with single vendor for all your BSS needs, which has following advantages: Saving in integration cost Reduction in vendor management cost Reduced timeline of implementation Reduced cost on maintenance and enhancement Built on a novel architecture, Zarada provides unmatched flexibility and extreme time-to-market enabling you to rapidly and cost-effectively create, deliver, charge and profit from innovative new services. Zarada fits seamlessly into your enterprise IT architecture using SOA based integration, reducing your expenses on integration. With comprehensive functionality, Zarada automates majority of your business processes, resulting in: Reduced operational complexity and costs High customer satisfaction Smooth Revenue flow
7. True Product Mindset Off-the-shelf products with comprehensive functionalities Can work with different databases e.g. Oracle, MySQL Very flexible to accommodate many different business requirements A complete suite covering all BSS requirements Provides complete range of services to ensure that you receive full value from our products Business analysis, Installation and Integration service Documentation Training Helpdesk and Maintenance programs Well defined API set Commitment to published roadmap
10. Managing Customer Experience with Zarada Comprehensive functionality to automate customer interactions and to reduce operational complexity Provides multiple flow templates for supporting registration processes of different customer segments Detailed audit trail and event analyzer for monitoring account activity Supports multiple hierarchies for invoice grouping, ‘upward transfer of charges (UTC)’ and discount sharing Rule based customer segmentation to enable application of different business policies to different segments Flexible and secure ‘Self-care’ module to empower customers to view / update account information and perform a number of self-service operations including invoice payment, handset / CPE purchase etc. Comprehensive notification management – support for preferred time and multiple notification channels for same customer Supports multiple currencies and languages to quickly adapt to your site specific requirements
12. Managing Products with Zarada Zarada provides flexible & layered structure for easy product creation Maintains and enforces eligibility and availability rules Supports product transition rules Groups products in many different ways for easy selection by CSR Maintains technical and commercial views of the products and makes these easily accessible for maintenance Provides an environment for collaborative effort for product creation by different groups Displays side-by-side comparison among different products for better customer negotiation Supports ‘Choose m among n’ or ‘Choose exactly n’ type of selection at all levels of product composition (Refer figure in next slide) to bring additional level of flexibility in product creation Supports unlimited nesting of products to facilitate creation of new products from existing products quickly
14. Usage Rating with Zarada Provides efficient, highly flexible and scalable rating engine to enable smooth capacity growth with increase in your subscriber base. Capable of rating events on many different attributes: Occurrence (e.g. number of SMS sent, pay-per-view etc.) Per time unit (e.g. call duration in second, minute etc.) Per data volume (e.g. KB downloaded) Content type (e.g. jpeg, mpeg etc.) Supports different types of rate plans like flat, stepped, tiered etc. to accommodate different product offerings. Rule based rate plan selection – any event attribute can be considered for rating Supports zone based rating, ‘friends and family’ and closed user group rating Support for different rates based on time-of-the-day and holiday Rating of events generated by your resellers’ customers Provides reject management & re-rating functionality to reduce operational complexity
17. Online Rating & Balance Management Provides a real-time, scalable and high-performance platform for rating and balance maintenance Supports Diameter based interface for integration with service elements Provides configurable spending allocation to empower customers to control their usage for different services Supports free resources and customer hierarchies Provides load balancing and data caching for high performance Supports direct debiting as well as reservation based charging control Performs both event based and session based charging Provides secure transfer of charge and balance information among different systems involved Supports hot-lining and graceful handling of customers during credit expiry Alerting customers based on balance threshold Generation of usage records for use in business analytics
19. Discounting with Zarada Provides discounting at different charge levels: Account or product level Recurring, Non-recurring and Usage charge Local, National long distance, International long distance Charges aggregated on hierarchy Individual charge events etc. Supports flexible discount definition based on: Charge events considered for eligibility evaluation Charge events on which discount is applied Discount threshold Discount type – fixed or percentage Discount category – flat, incremental and tiered Discount priority, in case of multiple discounts on same charge Supports discount and free resource sharing in hierarchies
55. Supports batch and individual payments - automatically generates payment request batches for credit card and direct debit payments and delivers to banks after bill run
56. Enables users to perform transactions relating to adjustment, refund, deposit and fund transfer
84. Correlation of multiple usage streams capturing all relevant information from different sources to ensure accurate charge calculation.
85. Supports many standard data processing including filtering, database lookup, sequence validation etc. to ensure data integrity and to prevent revenue loss.
110. Creates customer segmentation based on profitability (total usage) and churn score to enable you to create loyalty programs for high-value customers who are likely to churn.
134. We provide technologically superior product suite with comprehensive functionalities. Built on a novel architecture, products are extremely flexible and scalable and can cater to millions of customers.
136. Our delivery process focuses on risk management and accommodates evolution of requirements over time. Strong customer focus combined with innovative delivery process ensures that you remain in control of project budget and time.
138. Our innovation culture enables you to find quick and simple solution for your complex operational problems. You remain in forefront of operational excellence.