3. Agenda
Anatomy of a Great Knowledgebase
Why Communication Sites?
Define Success Criteria
Establish Framework
Identify Related Components
Create Knowledge Base
Drive Sustainable Adoption

4. What’s the value of a knowledge base?
Self-service
library of
information
Information can
come from several
contributors
Efficient way to
deliver standard
resources

5. Why Communications Sites
SharePoint sites used to address
broad audiences across the
organization
Easy to create and mobile ready
Unlike team sites, an Office 365
group is not created
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6. 5 Steps to Build an FAQ Knowledgebase
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7. Define success criteria

8. Why do you need a knowledge base?
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Higher Resolution Rates Consistent ServiceLower Costs
$

9. Common use cases

10. Establish framework

11. #spc18 @meetdux
Key steps to take

12. Identify relevant components

13. How will you share relevant information?
Documents
Blog
Videos
News
Social conversations

14. Maximize out of the box tools
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15. Create knowledge base

16. Create and update site
Update site content
Edit pages
Streamline navigation

17. Populate site with content
Simplify classification
Maximize views
Automate workflows
Assign content contributors

18. Share site to relevant stakeholders
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19. Drive sustainable adoption

20. Consistency is key
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21. #spc18 @meetdux

22. 5 Steps to Build an FAQ Knowledgebase
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23. How to create a communication site
How to create a hub site
Record MS forms responses in SP List
Teams + Office 365 Groups … When to Use What Ebook
RESOURCES

24. Gracias
Merci

25. Let’s ConnectResources
Dux Raymond Sy
@meetdux
Linkedin.com/in/meetdux
Dux.sy@avepoint.com
https://dux.ai/spc18