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@MarkGraban
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www.MeasuresOfSuccessBook.com
Measures of Success
React Less, Lead Better, Improve More
(A...
“There is not a day
I don’t think about what
Dr. Deming meant to us.
Deming is the core of
our management.”
– Shoichiro To...
What problem are we trying to solve?
8
Daily Lean Management & Strategy Deployment
What gets
measured,
gets managed
How do we manage
the metric?
(or manage the system?)
75
80
85
90
95
100
Weekly New Premium User Registrations
GOAL
GOOD
(Do nothing)
BAD
(Do something!)
Three Core Questions
1. Are we achieving our goal?
2. How is our performance trending?
3. How do we improve?
We don't have
enough time to
improve!
Stop wasting time
explaining noise
"While every data set
contains noise,
some data sets may
contain signals."
"Before you can
detect a signal
within any given data
set, you must first
filter out the noise."
Process
Behavior
Charts
Predictable System
Routine Variation
"Noise"
Three Rules for Detecting a Signal
• Rule 1: Any single data point
outside of the limits.
• Rule 2: Eight consecutive
poin...
Three Rules for Detecting a Signal
• Rule 1: Any single data point
outside of the limits.
• Rule 2: Eight consecutive
poin...
Wheeler Says
"SPC is a way of
thinking, with some
tools attached."
25
This Should be Part of Lean
"… consistently plot the measures on
simple visual trend charts…"
Goal = 36
Don't miss
signals
"…the
results are
OK because
it's below
our goal."
A Run Chart Helps
Process Behavior Chart
What
Happened?
There IS a time
to react
Standardize the New System
Keep it
Happening
Show a Shift in Performance
Predict Future, Better Performance
Don't use the
wrong signals
What Does "Red" Tell Us?
37
Process Behavior Chart View
38
What Does "Yellow" Tell Us?
Goal
39
Process Behavior Chart View
Goal
40
Stabilize and
Improve the System
Unpredictable Performance
STABILIZE THE SYSTEM!
ROOT CAUSE?
How to Ensure You Never Hit Goals
IMPROVE THE SYSTEM!
How to Create A Lot of Wasted Motion
IMPROVE THE SYSTEM!
DON'T OVERREACT!
How to Ensure You Always Hit Goals
IMPROVE THE SYSTEM?
React Less
Lead Better
Improve More
9/10 to 9/13
Knoxville, TN
Thank You!
• Slides & More:
http://www.markgraban.com/IEX
• Email: mark@MarkGraban.com
• Website: www.MarkGraban.com
• Blo...
Measures of Success - Webinar
Measures of Success - Webinar
Measures of Success - Webinar
Measures of Success - Webinar
Measures of Success - Webinar
Measures of Success - Webinar
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Presented by Mark Graban, author of the book "Measures of Success.:"

Learn more about the book: http://measuresofsuccessbook.com/

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Measures of Success - Webinar

  1. @MarkGraban Mark@MarkGraban.com www.MeasuresOfSuccessBook.com Measures of Success React Less, Lead Better, Improve More (A Webinar) Slides & More: www.MarkGraban.com/IEX
  2. “There is not a day I don’t think about what Dr. Deming meant to us. Deming is the core of our management.” – Shoichiro Toyoda
  3. What problem are we trying to solve?
  4. 8 Daily Lean Management & Strategy Deployment
  5. What gets measured, gets managed
  6. How do we manage the metric? (or manage the system?)
  7. 75 80 85 90 95 100 Weekly New Premium User Registrations GOAL
  8. GOOD (Do nothing)
  9. BAD (Do something!)
  10. Three Core Questions 1. Are we achieving our goal? 2. How is our performance trending? 3. How do we improve?
  11. We don't have enough time to improve!
  12. Stop wasting time explaining noise
  13. "While every data set contains noise, some data sets may contain signals."
  14. "Before you can detect a signal within any given data set, you must first filter out the noise."
  15. Process Behavior Charts
  16. Predictable System Routine Variation "Noise"
  17. Three Rules for Detecting a Signal • Rule 1: Any single data point outside of the limits. • Rule 2: Eight consecutive points on the same side of the average. • Rule 3: 3 out of 3 (or 3 out of 4) points closer to the same limit than the average. • Also apply Rule 1 to the MR chart, if that's being used
  18. Three Rules for Detecting a Signal • Rule 1: Any single data point outside of the limits. • Rule 2: Eight consecutive points on the same side of the average. • Rule 3: 3 out of 3 (or 3 out of 4) points closer to the same limit than the average. • Also apply Rule 1 to the MR chart, if that's being used RULE 3
  19. Wheeler Says "SPC is a way of thinking, with some tools attached." 25
  20. This Should be Part of Lean "… consistently plot the measures on simple visual trend charts…"
  21. Goal = 36
  22. Don't miss signals
  23. "…the results are OK because it's below our goal."
  24. A Run Chart Helps
  25. Process Behavior Chart What Happened?
  26. There IS a time to react
  27. Standardize the New System Keep it Happening
  28. Show a Shift in Performance
  29. Predict Future, Better Performance
  30. Don't use the wrong signals
  31. What Does "Red" Tell Us? 37
  32. Process Behavior Chart View 38
  33. What Does "Yellow" Tell Us? Goal 39
  34. Process Behavior Chart View Goal 40
  35. Stabilize and Improve the System
  36. Unpredictable Performance STABILIZE THE SYSTEM! ROOT CAUSE?
  37. How to Ensure You Never Hit Goals IMPROVE THE SYSTEM!
  38. How to Create A Lot of Wasted Motion IMPROVE THE SYSTEM! DON'T OVERREACT!
  39. How to Ensure You Always Hit Goals IMPROVE THE SYSTEM?
  40. React Less Lead Better Improve More
  41. 9/10 to 9/13 Knoxville, TN
  42. Thank You! • Slides & More: http://www.markgraban.com/IEX • Email: mark@MarkGraban.com • Website: www.MarkGraban.com • Blog: www.LeanBlog.org • Twitter: @MarkGraban • Book: www.MeasuresofSuccessBook.com
  • thanhhainguyen

    Aug. 27, 2019

Presented by Mark Graban, author of the book "Measures of Success.:" Learn more about the book: http://measuresofsuccessbook.com/

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