Presented by Mark Graban, author of the book "Measures of Success.:" Learn more about the book: http://measuresofsuccessbook.com/

1. @MarkGraban
Mark@MarkGraban.com
www.MeasuresOfSuccessBook.com
Measures of Success
React Less, Lead Better, Improve More
(A Webinar)
Slides & More: www.MarkGraban.com/IEX

4. “There is not a day
I don’t think about what
Dr. Deming meant to us.
Deming is the core of
our management.”
– Shoichiro Toyoda

7. What problem are we trying to solve?

8. 8
Daily Lean Management & Strategy Deployment

10. What gets
measured,
gets managed

11. How do we manage
the metric?
(or manage the system?)

12. 75
80
85
90
95
100
Weekly New Premium User Registrations
GOAL

13. GOOD
(Do nothing)

14. BAD
(Do something!)

15. Three Core Questions
1. Are we achieving our goal?
2. How is our performance trending?
3. How do we improve?

16. We don't have
enough time to
improve!

17. Stop wasting time
explaining noise

18. "While every data set
contains noise,
some data sets may
contain signals."

19. "Before you can
detect a signal
within any given data
set, you must first
filter out the noise."

20. Process
Behavior
Charts

22. Predictable System
Routine Variation
"Noise"

23. Three Rules for Detecting a Signal
• Rule 1: Any single data point
outside of the limits.
• Rule 2: Eight consecutive
points on the same side of
the average.
• Rule 3: 3 out of 3 (or 3 out of
4) points closer to the same
limit than the average.
• Also apply Rule 1 to the MR
chart, if that's being used

24. Three Rules for Detecting a Signal
• Rule 1: Any single data point
outside of the limits.
• Rule 2: Eight consecutive
points on the same side of
the average.
• Rule 3: 3 out of 3 (or 3 out of
4) points closer to the same
limit than the average.
• Also apply Rule 1 to the MR
chart, if that's being used
RULE 3

25. Wheeler Says
"SPC is a way of
thinking, with some
tools attached."
25

26. This Should be Part of Lean
"… consistently plot the measures on
simple visual trend charts…"

27. Goal = 36

28. Don't miss
signals

29. "…the
results are
OK because
it's below
our goal."

30. A Run Chart Helps

31. Process Behavior Chart
What
Happened?

32. There IS a time
to react

33. Standardize the New System
Keep it
Happening

34. Show a Shift in Performance

35. Predict Future, Better Performance

36. Don't use the
wrong signals

37. What Does "Red" Tell Us?
37

38. Process Behavior Chart View
38

39. What Does "Yellow" Tell Us?
Goal
39

40. Process Behavior Chart View
Goal
40

41. Stabilize and
Improve the System

42. Unpredictable Performance
STABILIZE THE SYSTEM!
ROOT CAUSE?

43. How to Ensure You Never Hit Goals
IMPROVE THE SYSTEM!

44. How to Create A Lot of Wasted Motion
IMPROVE THE SYSTEM!
DON'T OVERREACT!

45. How to Ensure You Always Hit Goals
IMPROVE THE SYSTEM?

46. React Less
Lead Better
Improve More

47. 9/10 to 9/13
Knoxville, TN

48. Thank You!
• Slides & More:
http://www.markgraban.com/IEX
• Email: mark@MarkGraban.com
• Website: www.MarkGraban.com
• Blog: www.LeanBlog.org
• Twitter: @MarkGraban
• Book: www.MeasuresofSuccessBook.com