Measures of Success - Webinar

•

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Presented by Mark Graban, author of the book "Measures of Success.:" Learn more about the book: http://measuresofsuccessbook.com/

Business

@MarkGraban
Mark@MarkGraban.com
www.MeasuresOfSuccessBook.com
Measures of Success
React Less, Lead Better, Improve More
(A Webinar)
Slides & More: www.MarkGraban.com/IEX

“There is not a day
I don’t think about what
Dr. Deming meant to us.
Deming is the core of
our management.”
– Shoichiro Toyoda

8
Daily Lean Management & Strategy Deployment

How do we manage
the metric?
(or manage the system?)

75
80
85
90
95
100
Weekly New Premium User Registrations
GOAL

Three Core Questions
1. Are we achieving our goal?
2. How is our performance trending?
3. How do we improve?

"While every data set
contains noise,
some data sets may
contain signals."

"Before you can
detect a signal
within any given data
set, you must first
filter out the noise."

Predictable System
Routine Variation
"Noise"

Three Rules for Detecting a Signal
• Rule 1: Any single data point
outside of the limits.
• Rule 2: Eight consecutive
points on the same side of
the average.
• Rule 3: 3 out of 3 (or 3 out of
4) points closer to the same
limit than the average.
• Also apply Rule 1 to the MR
chart, if that's being used

Wheeler Says
"SPC is a way of
thinking, with some
tools attached."
25

This Should be Part of Lean
"… consistently plot the measures on
simple visual trend charts…"

"…the
results are
OK because
it's below
our goal."

Standardize the New System
Keep it
Happening

Unpredictable Performance
STABILIZE THE SYSTEM!
ROOT CAUSE?

How to Ensure You Never Hit Goals
IMPROVE THE SYSTEM!

How to Create A Lot of Wasted Motion
IMPROVE THE SYSTEM!
DON'T OVERREACT!

How to Ensure You Always Hit Goals
IMPROVE THE SYSTEM?

Thank You!
• Slides & More:
http://www.markgraban.com/IEX
• Email: mark@MarkGraban.com
• Website: www.MarkGraban.com
• Blog: www.LeanBlog.org
• Twitter: @MarkGraban
• Book: www.MeasuresofSuccessBook.com

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Measures of Success - Webinar

1. @MarkGraban Mark@MarkGraban.com www.MeasuresOfSuccessBook.com Measures of Success React Less, Lead Better, Improve More (A Webinar) Slides & More: www.MarkGraban.com/IEX

4. “There is not a day I don’t think about what Dr. Deming meant to us. Deming is the core of our management.” – Shoichiro Toyoda

7. What problem are we trying to solve?

8. 8 Daily Lean Management & Strategy Deployment

10. What gets measured, gets managed

11. How do we manage the metric? (or manage the system?)

12. 75 80 85 90 95 100 Weekly New Premium User Registrations GOAL

13. GOOD (Do nothing)

14. BAD (Do something!)

15. Three Core Questions 1. Are we achieving our goal? 2. How is our performance trending? 3. How do we improve?

16. We don't have enough time to improve!

17. Stop wasting time explaining noise

18. "While every data set contains noise, some data sets may contain signals."

19. "Before you can detect a signal within any given data set, you must first filter out the noise."

20. Process Behavior Charts

21.

22. Predictable System Routine Variation "Noise"

23. Three Rules for Detecting a Signal • Rule 1: Any single data point outside of the limits. • Rule 2: Eight consecutive points on the same side of the average. • Rule 3: 3 out of 3 (or 3 out of 4) points closer to the same limit than the average. • Also apply Rule 1 to the MR chart, if that's being used

24. Three Rules for Detecting a Signal • Rule 1: Any single data point outside of the limits. • Rule 2: Eight consecutive points on the same side of the average. • Rule 3: 3 out of 3 (or 3 out of 4) points closer to the same limit than the average. • Also apply Rule 1 to the MR chart, if that's being used RULE 3

25. Wheeler Says "SPC is a way of thinking, with some tools attached." 25

26. This Should be Part of Lean "… consistently plot the measures on simple visual trend charts…"

27. Goal = 36

28. Don't miss signals

29. "…the results are OK because it's below our goal."

30. A Run Chart Helps

31. Process Behavior Chart What Happened?

32. There IS a time to react

33. Standardize the New System Keep it Happening

34. Show a Shift in Performance

35. Predict Future, Better Performance

36. Don't use the wrong signals

37. What Does "Red" Tell Us? 37

38. Process Behavior Chart View 38

39. What Does "Yellow" Tell Us? Goal 39

40. Process Behavior Chart View Goal 40

41. Stabilize and Improve the System

42. Unpredictable Performance STABILIZE THE SYSTEM! ROOT CAUSE?

43. How to Ensure You Never Hit Goals IMPROVE THE SYSTEM!

44. How to Create A Lot of Wasted Motion IMPROVE THE SYSTEM! DON'T OVERREACT!

45. How to Ensure You Always Hit Goals IMPROVE THE SYSTEM?

46. React Less Lead Better Improve More

47. 9/10 to 9/13 Knoxville, TN

48. Thank You! • Slides & More: http://www.markgraban.com/IEX • Email: mark@MarkGraban.com • Website: www.MarkGraban.com • Blog: www.LeanBlog.org • Twitter: @MarkGraban • Book: www.MeasuresofSuccessBook.com

Measures of Success - Webinar

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