1. The document outlines the process used to review and improve the framework for engaging with the public and partner agencies at Maidstone Borough Council. 2. Key aspects of the process included establishing clear goals and scope upfront, researching existing systems and best practices, developing options for improvement, and implementing a new model. 3. The results significantly exceeded expectations, with the new framework saving over 90% of costs and 81% of staffing costs compared to targets of 50% and 20%, while also increasing community engagement over 700%.